Customer reviews from worx.com
WORX - WG322 20V 10" Cordless Chainsaw with Auto-Tension (1 x 2.0 Ah Battery and 1 x Charger) - Black
Average customer rating
4.6
(393 Reviews)
Rating breakdown 393 reviews
5 Stars
316
4 Stars
42
3 Stars
14
2 Stars
7
1 Star
14
92%of customers recommend this product.
(
343 out of
373)
Customer Reviews for WORX - WG322 20V 10" Cordless Chainsaw with Auto-Tension (1 x 2.0 Ah Battery and 1 x Charger) - Black
Customer Rating
5
Impressed
on May 8, 2019
Posted by: ZWC 777
from Prineville Oregon
Gender:Male
I was impressed how quick I received my Saw and also impressed how nice of tool this is. Very light weight and it cut through every thing i cut with a breeze, It is a very simple tool to use. Charging time could be a little faster but wouldn’t hesitate to buy another if needed.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
PERFECT FOR ME!
on May 8, 2019
Posted by: oek9mom
from Lewisville, NC
Gender:Female
I've had gas-operated chainsaws in the past but as a smallish, aging female, those have become to difficult to handle. The cordless product here is perfect, allows me to tackle smaller tasks without issue & is comfortable to use for periods of time. I'd strongly recommend! Have other WORX products & have never been disappointed!
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
light weight but powerfull!
on May 6, 2019
Posted by: Grandpa A
from Iowa
Gender:Male
[This review was collected as part of a promotion.] I own several WORX products. love them all.The chain saw came fast. I put it to use the same day that I received it. What a work horse! It does an excellent job on the logs that I needed to cut. I will be using it in my shop in doors as well no smelly fumes to deal with eather. Love it
I would recommend this to a friend!
Response from worx.comBy Portia M., Customer Experience , May 7, 2019
Thank you for taking the time to share your experience and review! We greatly appreciate your honest feedback! We appreciate your business and we thank you for being a valued WORX customer!
Should you have any questions, please contact our Customer Care Team at 866-354-9679 Monday through Friday from 9 am until 6 pm EST and on Saturday from 8 am until 4 pm EST. We'd be more than happy to assist you!
Thank you for choosing WORX!
Should you have any questions, please contact our Customer Care Team at 866-354-9679 Monday through Friday from 9 am until 6 pm EST and on Saturday from 8 am until 4 pm EST. We'd be more than happy to assist you!
Thank you for choosing WORX!
Written by a customer while visiting worx.com
Customer Rating
5
on April 27, 2019
Posted by: EVON
from CANTON, OHIO
Gender:Female
I BOUGHT THIS A FEW WEEKS AGO AND I COULDN'T BE HAPPIER. I HAVE A 16" CHAINSAW BUT I WAS SCARED TO DEATH OF IT. IT DOES ANY TRIMMING THAT I HAVE PUT IT TO.
I would recommend this to a friend!
Response from worx.comBy Jasmine D, customer experience , May 2, 2019
Thank you for sharing your experience and review! Excellent ! We are happy to hear the experience you are having with the WG322 chainsaw is indeed a great one ! Thank you for choosing Worx and thank you for being a valued Worx customer !
Written by a customer while visiting worx.com
Customer Rating
5
Great Dependable Tool
on April 15, 2019
Posted by: Russ Burke
from Mount Gretna, PA
Gender:Male
I bought this after having three huge trees taken down in my yard. It made the considerable cleanup easy. I have owned two quality gas chainsaws and literally gave the most recent one away as I never had any luck with them. From starting issues to imbalances to gas/oil mixing..my WORX cordless chainsaw works so much better with so much less hassle. Couple that with its dead simple ease of cleaning and you have a winner!
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
1
Piece of junk
on April 12, 2019
Posted by: Sandyneedsanewchainsaw
I’ve purchased several Worx tools for yard work because they are lightweight and easy for me to handle. Other than the poor battery life, I have generally been pleased.
This chainsaw is a dud. Leaks oil when not in use and sprays oil when in use. Customer service says it’s designed to leak oil. Suggested I add a tiny bit every time I use it then store it upside down. Chain flies off every couple of cuts unless the tension is manually adjusted. It actually makes a decent cut when it works, but it takes too long to do the job when you have to stop and put the chain back on over and over and clean up the flying and leaking oil.
This chainsaw is a dud. Leaks oil when not in use and sprays oil when in use. Customer service says it’s designed to leak oil. Suggested I add a tiny bit every time I use it then store it upside down. Chain flies off every couple of cuts unless the tension is manually adjusted. It actually makes a decent cut when it works, but it takes too long to do the job when you have to stop and put the chain back on over and over and clean up the flying and leaking oil.
No, I would not recommend this to a friend.
Response from worx.comBy Chanda K, Customer Experience, April 16, 2019
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We apologize for any inconveniences you have been caused. To ensure your chainsaw does not leak, we recommend that it is left in an upright horizontal position. To prevent continuous oiling after operation, we recommend unloosening the oil cap slightly then tighten it again. We also recommend using a standard bar and chain oil(Grade: ISO VG32) as it is a thicker viscosity which will prevent the oil from spewing from the chainsaw. The bar and chain oil can be found at your local hardware store.
It is also recommended that you tension the chain every 4-5 cuts. Depending on the type of wood being cut, the heat that is produced can cause the chain to stretch. To tension the chain, simply secure it around the sprocket and bar so that the chain is seated then pull the bar forward (outward) to create a snug fit. The chain should be tight enough to fit securely around the bar while leaving appropriate give for tensioning. Take caution that you do not overtighten the chain.
Should you have any additional questions or concerns, please contact our Solution Center Team at 855-279-0505 Monday through Friday from 9 am until 6 pm EST and on Saturday from 8 am until 4 pm EST. We'd be more than happy to assist you.
Thank you for choosing WORX!
It is also recommended that you tension the chain every 4-5 cuts. Depending on the type of wood being cut, the heat that is produced can cause the chain to stretch. To tension the chain, simply secure it around the sprocket and bar so that the chain is seated then pull the bar forward (outward) to create a snug fit. The chain should be tight enough to fit securely around the bar while leaving appropriate give for tensioning. Take caution that you do not overtighten the chain.
Should you have any additional questions or concerns, please contact our Solution Center Team at 855-279-0505 Monday through Friday from 9 am until 6 pm EST and on Saturday from 8 am until 4 pm EST. We'd be more than happy to assist you.
Thank you for choosing WORX!
Written by a customer while visiting worx.com
Customer Rating
3
on April 6, 2019
Posted by: oilely
from bryant ark
Gender:Male
[This review was collected as part of a promotion.] very disappointed with this saw, the auto blade adj. dose not work . teeth on saw broke off ,i have been using saws for 50 yrs.
No, I would not recommend this to a friend.
Response from worx.comBy Chanda K, Customer Experience, April 10, 2019
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We apologize for any inconveniences you have been caused. It is recommended that you tension the chain every 4-5 cuts. Depending on the type of wood being cut, the heat that is produced can cause the chain to stretch. To tension the chain, simply secure it around the sprocket and bar so that the chain is seated then pull the bar forward (outward) to create a snug fit. The chain should be tight enough to fit securely around the bar while leaving appropriate give for tensioning. Take caution that you do not overtighten the chain.
WORX tools are covered by a three-year limited warranty. For warranty eligibility criteria and questions, please contact our Solution Center Team at 855-279-0505 Monday through Friday from 9 am until 6 pm EST and on Saturday from 8 am until 4 pm EST. We'd be more than happy to assist you.
Thank you for choosing WORX!
WORX tools are covered by a three-year limited warranty. For warranty eligibility criteria and questions, please contact our Solution Center Team at 855-279-0505 Monday through Friday from 9 am until 6 pm EST and on Saturday from 8 am until 4 pm EST. We'd be more than happy to assist you.
Thank you for choosing WORX!
Written by a customer while visiting worx.com
Customer Rating
5
Great for what it's for
on March 30, 2019
Posted by: Mike6809
from Austin, Texas
Gender:Male
Got this thing for Christmas. It is exactly what I need for most work around the property - low hanging branches and trimming small trees and large shrubs. I can grab it and do the job in the amount of time it takes to get the big chain saw up and running. The battery charge lasts longer than I expected. Don't expect to cut big wood with it - that's not what it's for.
I would recommend this to a friend!
Written by a customer while visiting worx.com