Customer reviews from worx.com
WORX - WG322 20V 10" Cordless Chainsaw with Auto-Tension (1 x 2.0 Ah Battery and 1 x Charger) - Black
Average customer rating
4.7
(379 Reviews)
Rating breakdown 379 reviews
5 Stars
309
4 Stars
39
3 Stars
13
2 Stars
5
1 Star
13
93%of customers recommend this product.
(
337 out of
363)
Customer Reviews for WORX - WG322 20V 10" Cordless Chainsaw with Auto-Tension (1 x 2.0 Ah Battery and 1 x Charger) - Black
Customer Rating
3
Superior Packaging
on January 18, 2021
Posted by: TJWAHOO77
from Ocean Isle Beach
Gender:Male
[This review was collected as part of a promotion.] The saw was shipped and delivered quickly. The packaging was excellent. Charged the battery and went to work on some overgrown shrubbery. Compared to the electric Worx saw it was significantly less able to cut. It almost felt like a toy when up against smaller branches. Got the job done but not too pretty. Did not come with starter chain oil.
No, I would not recommend this to a friend.
Response from worx.comBy Brianna H, Customer Experience, January 21, 2021
Thank you for taking the time to share your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve.
Thank you for choosing WORX!
Thank you for choosing WORX!
Written by a customer while visiting worx.com
Customer Rating
4
Looks and feels great.
on January 26, 2021
Posted by: GGB1
from Minnesota
Gender:Male
I ordered this about 3 weeks ago, arrived quickly and looks and works great. One concern i have is the number of components that are plastic. I sure hope they last.
I would recommend this to a friend!
Response from worx.comBy Heaven Johnson , Customer Experience , January 29, 2021
Hello! Thank you for taking the time to share your review. Our tools carry a standard 2-year warranty plus one additional year if you register. Please contact our customer service line at 1-866-354-9679 Monday- Friday 9 a.m.-6 p.m. EST for assistance. We are more than happy to help with your concern and any further inquiries. Thank you for choosing WORX!
Written by a customer while visiting worx.com
Customer Rating
4
Lightweight
on February 8, 2021
Posted by: Psychodjuggalo
Gender:Male
[This review was collected as part of a promotion.] Im glad to have gotten this for my fiancé as she has alot of worx tools
I would recommend this to a friend!
Response from worx.comBy Heaven Johnson , Customer Experience , February 9, 2021
Hello, we are so happy you chose WORX tools! For customer service needs, please contact the Solution Center Team at 866-354-9679 Monday through Friday, from 9 am until 6 pm EST. We’d be more than happy to assist you.
Written by a customer while visiting worx.com
Customer Rating
4
Chainsaw with auto-tension
on February 9, 2021
Posted by: ALCXT5
from Ballwin, MO
Gender:Male
[This review was collected as part of a promotion.] One negative comment: Chain oil leak when in storage
I would recommend this to a friend!
Response from worx.comBy Heaven Johnson , Customer Experience , February 10, 2021
Hello, We apologize for any inconvenience you have experienced. With a saw designed to self-lubricate during operation, a little oil leakage is normal. To help minimize and prevent leakage, we recommend the following:
-Use only enough oil for the task at hand.
-Remove the oil cap and immediately replace it after the operation to vent the oil tank. This relieves any accumulated pressure during the oiling process.
-Allow the saw to cool down before storing.
-Wipe down the saw sprocket area.
-Remove oil from saw before storage.
-Store the saw horizontally when not in use.
We hope these tips help. Please call our customer service center at 1-866-354-9679 (WORX) Monday- Friday 9 a.m.-6 p.m. EST and, we’ll be happy to assist further.
Thank you for choosing WORX!
-Use only enough oil for the task at hand.
-Remove the oil cap and immediately replace it after the operation to vent the oil tank. This relieves any accumulated pressure during the oiling process.
-Allow the saw to cool down before storing.
-Wipe down the saw sprocket area.
-Remove oil from saw before storage.
-Store the saw horizontally when not in use.
We hope these tips help. Please call our customer service center at 1-866-354-9679 (WORX) Monday- Friday 9 a.m.-6 p.m. EST and, we’ll be happy to assist further.
Thank you for choosing WORX!
Written by a customer while visiting worx.com
Customer Rating
3
on March 20, 2021
Posted by: Nikop
from Paris at 73855
Chain tightening nut only turns 2 rev what is third size metric or English on bolt and nut
No, I would not recommend this to a friend.
Response from worx.comBy Lucy R, Customer Experience, March 22, 2021
Thank you for sharing your experience and review! We'd like to learn more about the specific issue that you are experiencing so that we can provide you with a solution. Please contact our Solution Center Team at 866-354-9679.
Thank you for choosing WORX!
Thank you for choosing WORX!
Written by a customer while visiting worx.com
Customer Rating
5
Chainsaw
on April 5, 2021
Posted by: Tim f
from Lima oh
Gender:Male
[This review was collected as part of a promotion.] Bought a couple of weeks ago started using it after charging battery love it
Works great cuts through large limbs
Works great cuts through large limbs
I would recommend this to a friend!
Response from worx.comBy Brianna H, Customer Experience, April 6, 2021
Thank you for taking the time to share your experience and review! We are excited to hear you are enjoying the chainsaw! Thank you for choosing WORX. You are greatly appreciated!
Written by a customer while visiting worx.com
Customer Rating
5
Awesome
on April 18, 2021
Posted by: Rich R
from Williamson, ny
Gender:Male
I bought this mainly for trimming small branches but my daughter asked if I could get a stump out of the way. 18" stump 10" Chainsaw. It performed awesome. Thanks worx I have many of your 20 volt products all are awesome.
I would recommend this to a friend!
Response from worx.comBy Brianna H, Customer Experience, April 21, 2021
Thank you for taking the time to share your experience and review! We are excited to hear you are enjoying the chainsaw! Thank you for choosing WORX. You are greatly appreciated!
Written by a customer while visiting worx.com
Customer Rating
3
Oil leakage.
on May 1, 2021
Posted by: CAG40
from Missouri
Gender:Male
We have many of your WORX products & love all of them except for the problem with oil leakage on the chain saw. I leaks oil & gets it all over your clothes & even leaks when it is sitting still. What can be done about this.
I would recommend this to a friend!
Response from worx.comBy Lucy R, Customer Experience, May 4, 2021
Thank you for sharing your experience and review! We greatly appreciate your honest feedback, as it gives us a better understanding of where we need to improve. We do recommend getting the oil out of the chainsaw to prevent leakage because it will leak. It is normal for oil to leak while the chainsaw is in use. Hope this helps!
Thank you for choosing WORX!
Thank you for choosing WORX!
Written by a customer while visiting worx.com