Customer reviews from worx.com
WORX - WG183 40V 13-Inch Cutting Diameter Cordless Straight Shaft Grass Trimmer (2 x 2.0 Ah Batteries & 1 x Charger) - Orange
Average customer rating
4.3
(120 Reviews)
Rating breakdown 120 reviews
5 Stars
78
4 Stars
19
3 Stars
9
2 Stars
4
1 Star
10
85%of customers recommend this product.
(
94 out of
110)
Customer Reviews for WORX - WG183 40V 13-Inch Cutting Diameter Cordless Straight Shaft Grass Trimmer (2 x 2.0 Ah Batteries & 1 x Charger) - Orange
Customer Rating
5
Great trimmer
on April 19, 2021
Posted by: sweatybetty
from Welcome, NC
Gender:Female
[This review was collected as part of a promotion.] This is a great light weight trimmer. Definitely is great for quick trimming jobs around the yard. It is so much faster than the gas trimmer. The batteries charge super quick. Not having to store gas or running out of gas while trimming the yard it a huge benefit. I did not think I would like a battery operated trimmer but this one proved me wrong. Happy trimming!
I would recommend this to a friend!
Response from worx.comBy Brianna H, Customer Experience, April 21, 2021
Thank you for taking the time to share your experience and review! We are excited to hear you are enjoying the trimmer! Thank you for choosing WORX. You are greatly appreciated!
Written by a customer while visiting worx.com
Customer Rating
5
Lightweight but powerful
on April 24, 2021
Posted by: Ferney
from Pittsburgh, PA
Gender:Male
[This review was collected as part of a promotion.] Bought this to replace a gas trimmer. More than enough charge for 3 times before needing to be charge.
I would recommend this to a friend!
Response from worx.comBy Brianna H, Customer Experience, April 27, 2021
Thank you for taking the time to share your experience and review! We are excited to hear you are enjoying the trimmer! Thank you for choosing WORX. You are greatly appreciated!
Written by a customer while visiting worx.com
Customer Rating
5
Lightweight!
on May 7, 2021
Posted by: RCTurtle
from Jacksonville, AL
Gender:Male
So lightweight compared to my gas trimmer. I was missing a component part when I opened the box, but WORX took care of it very quickly.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
Love my trimmer
on May 13, 2021
Posted by: Deb1014
from West Monroe, La
Gender:Female
[This review was collected as part of a promotion.] Due to the crazy weather here in Louisiana, I have only been able to use my trimmer twice. I love how powerful and lightweight it is. I also love that I do not have to pull a string to start it.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
1
on August 27, 2021
Posted by: W Friant
I used this for the first time. It is horrible. I had to fix the strings 4 times and then gave up. This tool is no better than any of the typical weed wackers out there. Highly disappointed.
No, I would not recommend this to a friend.
Response from worx.comBy Portia M., Customer Experience, August 30, 2021
Thank you for sharing your feedback with us. We'd like to learn more about the specific issue that you are experiencing so that we can provide you with a solution. You can try resetting the auto-feed system by pressing the small square reset button on the bottom of the trimmer. It is located below the eyelet where your line feeds out on the trimmer head. If you press that 3 times, the auto-feed system will reset and the line will come out properly. Be sure not to pull the line out by hand. This will tighten the line around the spool defeating the purpose of the auto-feed feature. There is no need to bump the trimmer on the ground.
To feed more line, it is first necessary to allow the trimmer to stop completely; it must come to a complete rest, then restart, allowing the motor to reach full speed. Repeat above until you hear the line hitting against the Line Cutter. Please never hesitate to contact our Solution Center Team at 1-866-354-9679 Monday through Friday from 9 am until 6 pm EST!
We appreciate you for choosing WORX!
To feed more line, it is first necessary to allow the trimmer to stop completely; it must come to a complete rest, then restart, allowing the motor to reach full speed. Repeat above until you hear the line hitting against the Line Cutter. Please never hesitate to contact our Solution Center Team at 1-866-354-9679 Monday through Friday from 9 am until 6 pm EST!
We appreciate you for choosing WORX!
Written by a customer while visiting worx.com
Customer Rating
1
Short lived
on September 5, 2021
Posted by: Shannon9
from Cayuga, ON
[This review was collected as part of a promotion.] I bought this about a month ago it was working a bit better than my previous one and I find it easier to use since it’s lighter than my previous however I went to use it for the 3 maybe 4th time and it’s no longer working at all. Batteries fully charged getting full lights go to start it and it’s just not doing anything I looked it all over I don’t see anything wrong with it it’s just died after about a month if it wasn’t for that I’d give a higher rating.
No, I would not recommend this to a friend.
Response from worx.comBy Portia M., Customer Experience, September 7, 2021
Thank you for bringing this to our attention. We appreciate your feedback and review. Remember your WORX trimer is covered under a warranty. I am happy to help! Please be on the lookout for an email from me soon!
Thank you for choosing WORX!
Thank you for choosing WORX!
Written by a customer while visiting worx.com
Customer Rating
1
Area around the buttons about to break
on June 29, 2022
Posted by: complaint
Gender:Female
[This review was collected as part of a promotion.] I just noticed that the plastic handle area that connects to the batteries, very critical area has a crack and it is about to break completely. I think the batteries are so heavy that it puts lots of pressure in that area and that's where all the controls are? And Innovative Command Feed only worked once or twice when it was brand new. I am under warranty and need to know what to do to get a repair or replacement.
No, I would not recommend this to a friend.
Response from worx.comBy Destynee Edwards, Customer Experience , July 21, 2022
Hello Valued Customer! Thank you for taking the time to share your experience and review! I see that you have contacted one of our best-in-class customer service agents, and they were able to help assist you with a warranty replacement. Should you have any additional questions, don't hesitate to contact our Solution Center Team at 866-354-9679 Monday through Friday from 9 am until 6 pm EST. We'd be more than happy to assist you.
Written by a customer while visiting worx.com
Customer Rating
5
Great power and easy for me to operate
on August 11, 2022
Posted by: Tink62
from Columbia MS
Gender:Female
[This review was collected as part of a promotion.] I bought this so I could help my husband in the yard. It is so easy for a woman to use.
I would recommend this to a friend!
Written by a customer while visiting worx.com