Customer Reviews for WORX - WG183 40V 13-Inch Cutting Diameter Cordless Straight Shaft Grass Trimmer (2 x 2.0 Ah Batteries & 1 x Charger) - Orange
Customer Rating
5
Great power
on July 31, 2022
Posted by: Creekdweller
We have a 20A trimmer that we like, but we needed more power without going to gas or cord. This trimmer is just the ticket. Be aware that you use up your battery charge fairly fast
[This review was collected as part of a promotion.] I bought a 40V single strand Worx trimmed several years ago. This new 40V twin strand trimmed has a lot more power, and can cut through heavier materials.
[This review was collected as part of a promotion.] Great Weedeater very light weight easy to handle only if they came with a second set of batteries would make this perfect thanks Tim
[This review was collected as part of a promotion.] I just noticed that the plastic handle area that connects to the batteries, very critical area has a crack and it is about to break completely. I think the batteries are so heavy that it puts lots of pressure in that area and that's where all the controls are? And Innovative Command Feed only worked once or twice when it was brand new. I am under warranty and need to know what to do to get a repair or replacement.
No, I would not recommend this to a friend.
Response from worx.comBy Destynee Edwards, Customer Experience , July 21, 2022
Hello Valued Customer! Thank you for taking the time to share your experience and review! I see that you have contacted one of our best-in-class customer service agents, and they were able to help assist you with a warranty replacement. Should you have any additional questions, don't hesitate to contact our Solution Center Team at 866-354-9679 Monday through Friday from 9 am until 6 pm EST. We'd be more than happy to assist you.
This was sent to replace a 56v trimmer you no longer carry, which battery time was much better. 40v. Seems like Im just gettinng started and it's done. So I use the 24v to get some more done. I expected battery time from the 40v. As far as recommendations if you have a small yard would be great.
Response from worx.comBy Heaven Johnson , Customer Experience , August 16, 2022
Hello! Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. Should you have any additional questions or concerns, please contact our Solution Center Team at 866-354-9679 Monday through Friday from 9 am until 6 pm EST. We'd be more than happy to assist you.