Thank you for your feedback! We’re thrilled to hear that your new dishwasher is performing well with heavy loads and that you’re enjoying the 3rd top drawer and the EvenDry System. It’s great to know the installation was easy for you as well. We truly appreciate your satisfaction, and if you ever have any questions or need assistance, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.

Best Regards, 

-Christian

That’s a really frustrating situation, especially when the product doesn’t match what was advertised. It’s understandable you’d feel misled, especially after relying on the information you read before purchasing. A filter instead of a hard food disposal is a pretty significant difference, especially if you were expecting the convenience of not having to pre-rinse your dishes. I can see why you’d want to take it back if it weren’t already installed.

If you need further assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick

Hi, Joann. We sincerely regret any inconvenience caused, and we are always concerned that every consumer has high-quality, user-friendly equipment in their homes. We want to make sure that you receive the necessary assistance and that your appliance works as intended. Please consider looking up some usage advice in the appliance Use and Care Manual for operational settings. If you have other questions, feel free to contact us via live chat or phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST, and we'll be glad to help.
Best Regards,
Ruth