Customer reviews from frigidaire.com
Frigidaire - 24" Top Control Built-In Stainless Steel Tub Dishwasher with 3rd Rack, MaxDry, and 49 dBA - Stainless Steel
Average customer rating
4.4
(2,433 Reviews)
Rating breakdown 2,433 reviews
5 Stars
1,493
4 Stars
596
3 Stars
175
2 Stars
64
1 Star
105
Customer Reviews for Frigidaire - 24" Top Control Built-In Stainless Steel Tub Dishwasher with 3rd Rack, MaxDry, and 49 dBA - Stainless Steel
Customer Rating
1
Does not work as stated
on January 31, 2021
Posted by: pamom
[This review was collected as part of a promotion.] I bought this last month and have been trying to get it serviced. It never dries the dishes and I have to hand dry to put them away.
Response from frigidaire.comBy Anna P. , Online Outreach Specialist, February 8, 2021
Hello Pamom.
Thank you for taking a moment to reach out to us. After reviewing your account, I can see that you have since been in contact with our customer service team and an appointment has been arranged. I am certain the technician and our team will be able to resolve or answer any additional concerns you may have.
Should you want to contact us in the future, our Live Chat Team is available on Frigidaire.com or you may call 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST).
Kindly, Anna
Thank you for taking a moment to reach out to us. After reviewing your account, I can see that you have since been in contact with our customer service team and an appointment has been arranged. I am certain the technician and our team will be able to resolve or answer any additional concerns you may have.
Should you want to contact us in the future, our Live Chat Team is available on Frigidaire.com or you may call 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST).
Kindly, Anna
Written by a customer while visiting frigidaire.com
Customer Rating
3
Not so great dishwasher
on August 9, 2023
Posted by: djfotop
Does a good job washing the dishes but the drying system is terrible. There is always moisture on the inside door & walls when I open to unload and there are slightly wet dishes. Especially on the top rack. I'm disappointed and stuck with a not so great dishwasher!
Response from frigidaire.comBy Angel, Online Outreach Specialist, August 11, 2023
Hello, Valued Consumer!
We are deeply sorry to hear that the appliance falls short of your expectations. We value your input and want to make sure you only have good experiences with us moving ahead. For not drying issue, nested dishes and silverware will not dry properly. Plastics will not dry completely (such as tupperware). Top Rack should be used for smaller items. Bottom Rack should be used for large items. NOTE: Plastics will not completely dry. If able, when cycle completes, open door for a few seconds to allow steam & moisture to escape and reduce wetness inside. Also, rinse aid improves dryin, reduces water spots and filming. With it water sheets off dishes rather than forming water droplet. In some models, you can adjust rinse aid levels. In order to improve drying performance, it is necessary to have Rinse Aid in the dispenser. There should be a small window indicating how much Rinse Aid is in your dispenser. Adjusting the dispensers setting, may help improve drying performance. Your water heater should be set to a minimum of 120 degrees. If you need further assistance, please feel free to contact us via Live Chat or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST and we will dive right in. We look forward to hearing from you!-Angel
We are deeply sorry to hear that the appliance falls short of your expectations. We value your input and want to make sure you only have good experiences with us moving ahead. For not drying issue, nested dishes and silverware will not dry properly. Plastics will not dry completely (such as tupperware). Top Rack should be used for smaller items. Bottom Rack should be used for large items. NOTE: Plastics will not completely dry. If able, when cycle completes, open door for a few seconds to allow steam & moisture to escape and reduce wetness inside. Also, rinse aid improves dryin, reduces water spots and filming. With it water sheets off dishes rather than forming water droplet. In some models, you can adjust rinse aid levels. In order to improve drying performance, it is necessary to have Rinse Aid in the dispenser. There should be a small window indicating how much Rinse Aid is in your dispenser. Adjusting the dispensers setting, may help improve drying performance. Your water heater should be set to a minimum of 120 degrees. If you need further assistance, please feel free to contact us via Live Chat or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST and we will dive right in. We look forward to hearing from you!-Angel
Written by a customer while visiting frigidaire.com
Customer Rating
2
It's great when it works
on August 14, 2023
Posted by: tonecoder
[This review was collected as part of a promotion.] We've had this dishwasher for less 6 months, and it just started giving us an i20 error code. I've used a shop vac to clean out any standing water left in the bottom of the dishwasher and done my best to get any debris from the drain in the bottom. When I've done this, the dishwasher works fine again for 3 or 4 days, but then the error code comes back. This has happened twice before and then again this morning. Very frustrating since this is a brand new machine.
Response from frigidaire.comBy Lauren, Online Outreach Specialist, August 15, 2023
Hi there! We apologize that this has been your experience with your new appliance for such a short time. Here are the things you should check:
The knockout plug in the disposer has been removed.
The drain hose is not blocked or obstructed.
The drain hose is not Pinched or restricted.
The drain hose is at the correct height, a minimum of 32" from the floor.
The filters and sump are clear of any food soil.
Pressing the cancel button, turning power off at the breaker, or
unplugging the dishwasher for 3 minutes. In the event that the tips provided do not resolve your concerns, please connect with us via live chat or by phone at 1-800-374-4432. Monday–Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist.
Best,
Lauren
The knockout plug in the disposer has been removed.
The drain hose is not blocked or obstructed.
The drain hose is not Pinched or restricted.
The drain hose is at the correct height, a minimum of 32" from the floor.
The filters and sump are clear of any food soil.
Pressing the cancel button, turning power off at the breaker, or
unplugging the dishwasher for 3 minutes. In the event that the tips provided do not resolve your concerns, please connect with us via live chat or by phone at 1-800-374-4432. Monday–Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist.
Best,
Lauren
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great dishwasher
on September 9, 2024
Posted by: curcalcas
[This review was collected as part of a promotion.] Easy to install and works great. So happy I chose this one.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great Wash
on April 29, 2020
Posted by: fancypants33
[This review was collected as part of a promotion.] This dishwasher has great features!
Many options of different washes needed according to life style.
It is extremely quiet and holds a lot of dishes.
Love the top rack which is great for bulky utensils and extra items.
Many options of different washes needed according to life style.
It is extremely quiet and holds a lot of dishes.
Love the top rack which is great for bulky utensils and extra items.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Doesn't clean well at all
on February 12, 2021
Posted by: AppliancePro
I have used and repaired many dishwashers over the years but this one simply doesn't clean well. I installed this unit (with an extremely long drain hose BTW) 3 months ago. Since then I have tried rearranging the dishes many different ways, examined the pump and impeller, made sure all spray nozzles were not clogged to no avail, it just doesn't clean well period! I don't know where these reviews come from that state it cleans well I'm guessing they are fake. Also, the filter at the bottom is useless it hasn't trapped any food since we started using it. I'm hoping that they will be offering some different spray arms or nozzles especially the static spray nozzle at the top since the utensils are always dirty!
Response from frigidaire.comBy Keyanna A. , Online Outreach Specialist , February 19, 2021
We appreciate your feedback, AppliancePro. We are bummed to hear that you aren’t pleased with your unit and its cleaning performance. Please allow us to make things better for you. For the maximum cleaning experience, check out this troubleshooting video and see if it helps.
https://youtu.be/EwtDSsqzNwo
If the video doesn’t help improve your dishwasher, please contact us directly. Live Chat with us online or call our Customer Engagement Center at 1 (800) 374-4432. We are available Monday through Friday from 8:30 am to 8 pm EST. ~Keyanna
https://youtu.be/EwtDSsqzNwo
If the video doesn’t help improve your dishwasher, please contact us directly. Live Chat with us online or call our Customer Engagement Center at 1 (800) 374-4432. We are available Monday through Friday from 8:30 am to 8 pm EST. ~Keyanna
Written by a customer while visiting frigidaire.com
Customer Rating
1
BADLY DESIGNED DISHWASHER
on March 21, 2021
Posted by: kidfam
[This review was collected as part of a promotion.] DO NOT BUY this dishwasher. Unfortunately we bought on August 202 but it never properly cleaned dishes especially on the top/third rack. We had many warranty repair visits and many parts replaced to try and fix the cleaning problem but nothing worked. We also did everything required like using Cascade Platinum, Rinse Aid, hotter supply water and pre-rinsed but nothing worked. Came to the conclusion it must be a terrible design so we uninstalled it and put in a Kitchenaid. WOW!!! what a difference as dishes are now clean.
Response from frigidaire.comBy Ashton, Online Outreach Specialist, March 29, 2021
Hi, Kidfam!
We're very sorry to hear this dishwasher didn't work out for you. Please know that we use some of the finest quality materials available and sophisticated assembly processes to ensure we provide the best appliances. Although we place a great deal of emphasis on quality control and customer satisfaction, there are occasions when even the best products may malfunction or just not be the best fit. We understand you have decided the best option for your family is to go with a different brand, and we hope to have the chance to better assist you in the future. Thank you for sharing your experience!
Best,
Ashton
We're very sorry to hear this dishwasher didn't work out for you. Please know that we use some of the finest quality materials available and sophisticated assembly processes to ensure we provide the best appliances. Although we place a great deal of emphasis on quality control and customer satisfaction, there are occasions when even the best products may malfunction or just not be the best fit. We understand you have decided the best option for your family is to go with a different brand, and we hope to have the chance to better assist you in the future. Thank you for sharing your experience!
Best,
Ashton
Written by a customer while visiting frigidaire.com
Customer Rating
4
Good Basic Dishwasher
on June 21, 2021
Posted by: RRGG
[This review was collected as part of a promotion.] Dishwasher works well and has allot of room for your dishes and pans. I think the Normal wash cycle with Heated water / Sanitize options is a bit too long (3hrs) and wish the time was modifiable.
Written by a customer while visiting frigidaire.com