Customer Reviews for Frigidaire - 24" Top Control Built-In Stainless Steel Tub Dishwasher with 3rd Rack, MaxDry, and 49 dBA - Stainless Steel
Customer Rating
5
Why we choose Frigidaire
on January 13, 2023
Posted by: Tim 48
[This review was collected as part of a promotion.] We were looking for a dishwasher that would stand the test of time, was quiet, reasonably priced and the customer reviews supported the Frigidaire claims. Frigidaire met our requirements. We have love the dishwasher and would recommend it to anyone shopping for one.
[This review was collected as part of a promotion.] I purchased this dishwasher roughly a year ago, it does a great job cleaning even on the energy saver cycle. I have some serious concerns about the longevity of the unit. The bottom rack catches the weather seals on the door, and now the control panel on top is starting to develop cracks as the plastic that covers the buttons is very low quality.
Response from frigidaire.comBy Anna P. , Online Outreach Specialist, January 16, 2023
We would like to thank you for choosing Frigidaire for your home and for bringing these concerns to our attention. Should you like to review these concerns in further detail, please contact our team directly.
Our customer service team may be reached via Live Chat on our website, or you may call 1- 800-374-4432 Mon - Fri, 8:30 am – 8 pm (EST).
[This review was collected as part of a promotion.] This dishwasher is extremely quiet, which is important because my dishwasher is in an island. I love the third rack for reusable straws and silver ware!!!
[This review was collected as part of a promotion.] The dishwasher looks great…but it doesn’t get dishes dry no matter the setting. The bottom tray is so low to the ground. The instruction book needs to explain the operation more.
Response from frigidaire.comBy Bianca, Online Outreach Specialist, January 10, 2023
We regret to learn you are having issues with your dishwasher. To explore top tips for having a dryer load, please check out the following video: https://www.frigidaire.com/Owner-Center/How-to-Videos/Dishwasher/What-To-Do-If-Your-Dishes-Are-Not-Drying/
In addition, you may check out our resource library via the following link to get dishwasher support, in-home tips and tricks, and how-to's: https://www.frigidaire.com/Owner-Center/Resource-Library/Search-Results/?catalogFacets=Dishwasher.
If you should need any additional assistance, feel free to chat with us via Frigidaire.com. We are here to help ensure your unit does its best for you. -Bianca
I noticed in my research lots of the reviews were incentivized. I shouldn't have trusted them. I mean the most helpful favorable review on this site starts out by saying they are very disappointed. Why they gave a 4 star for that is beyond me.
Sadly I trusted the store employee who said if the trays were hard to pull out it could just be from people testing it in store. This is a huge design flaw. They should pull out smoothly since it's something we do many times every single day. Also it really doesn't get the dishes that clean.
Response from frigidaire.comBy Christy, Online Outreach Specialist, January 12, 2023
We apologize for any matters you have experienced with your dishwasher and thank you for bringing it to our attention!
Please know we make every effort to ensure our consumers have the best experience with their purchase, and your feedback does not go unnoticed for continuous improvement.
Should you need us, for any additional issues or concerns, please connect with us via live chat Monday-Friday 8:30 am- 8 pm EST or by phone at 1-800-374-4432, and we’ll be happy to help. ~ Christy