Customer reviews from medela.com
Medela - Hands-free Collection Cups - Yellow
Average customer rating
4.3
(69 Reviews)
Rating breakdown 69 reviews
5 Stars
38
4 Stars
19
3 Stars
7
2 Stars
2
1 Star
3
71%of customers recommend this product.
(
5 out of
7)
Customer Reviews for Medela - Hands-free Collection Cups - Yellow
Customer Rating
4
Hands Free v2
on July 25, 2023
Posted by: LaurenH
[This review was collected as part of a promotion.] I got the opportunity to test the second generation of Medelas HandsFree collection cups. I think the second version are more aesthetically pleasing and the cups are more clear and provide better visibility. However, I s do not think they are discreet. While I was disappointed that the cups did not have a higher capacity, they did manage to hold 6+ ounces each despite the stated 5 oz capacity.
These cups are 4 pieces per side which includes a shield, membrane, o-ring, and outer cup. According to the instructions, the o-ring is a one time install and can be moved to change shield size, but doesn't have to be washed each use. My experience was that under and around the o-ring did get build up, so I don't feel comfortable without cleaning that part too.
This set also provided tubing adapters to convert other pumps to the hands free cups, but I haven't used them.
My biggest issues with these cups are that disassembling them to clean is not easy or intuitive like the previous generation and I have yet to see compatible replacement parts (membranes, o-ring, etc) available to purchase.
These cups are 4 pieces per side which includes a shield, membrane, o-ring, and outer cup. According to the instructions, the o-ring is a one time install and can be moved to change shield size, but doesn't have to be washed each use. My experience was that under and around the o-ring did get build up, so I don't feel comfortable without cleaning that part too.
This set also provided tubing adapters to convert other pumps to the hands free cups, but I haven't used them.
My biggest issues with these cups are that disassembling them to clean is not easy or intuitive like the previous generation and I have yet to see compatible replacement parts (membranes, o-ring, etc) available to purchase.
Thanks to the Stellar Product Testing Panel for providing me with this breast pump accessory.
Response from medela.comBy Your Customer Solutions Team, December 14, 2023
Hi LaurenH--- Thank you for sharing your honest feedback as it helps us to continuously improve upon our products. Please never hesitate to reach out to us at 800-435-8316 with any questions or concerns. We'd be happy to help!
Written by a customer while visiting medela.com
Customer Rating
3
Good hands free pumping option
on July 25, 2023
Posted by: Marlo
[This review was collected as part of a promotion.] The Hands Free Collection Cups were easy to use. In using the hands free option or my original pump option, I found I picked my original option. The hands free pump had a few aspects that made them more difficult. It was hard to see nipple alignment at the beginning and during pumping, they didn’t have a great way to set them down after without easily tipping over and spilling, and I wasn’t able to see amount of milk in them during or even after pumping. Besides those things, I enjoyed not having to hold them the whole time and they were very easy to put together and clean. Thanks to the Stellar Product Testing Panel for providing me with this breast pump accessory.
Response from medela.comBy *, Your Customer Solutions Team, August 29, 2023
Hi Marlo--- We appreciate your honest feedback!
Written by a customer while visiting medela.com
Customer Rating
3
Three Hidden Pieces
on July 26, 2023
Posted by: RinnB
[This review was collected as part of a promotion.] Thanks to the Stellar Product Testing Panel for providing me with this breast pump accessory. I liked that this was comprised of three pieces that were smooth and could be hidden under a pumping bra. I often hold my baby while pumping and he LOVES to try and pull my pumping pieces off while it’s going. And sometimes he wiggles so much he ends up poking himself in the face with the plastic pieces. But when I wore these hands free collection cups under my pumping bra, he couldn’t pull off any external pieces and he could wiggle all over without accidentally hurting himself or breaking apart the apparatus.
The cups were easy enough to clean. I did think it took a bit of effort to snap them completely together especially at the bottom and then break them down after use. It’s hard to do one handed if you hold a baby on one arm and the cup in the other. So I suggest setting the baby down to build and pull apart.
My biggest issue was that I missed being able to see if my nipple was centered and once the milk started flowing it would steam up the piece so you couldn’t see placement well. You could feel discomfort, but sometimes I had to use my phone’s flashlight to confirm I was centered.
The cups do hold quite a bit of milk and I never got over half way full. So if you find yourself having to empty half way through a session, these may hold it all for you.
I also liked the connecting cords that attach the cups to the pump tubing. My pump didn’t have those and often fall out of my other pieces. But with the cups the tubes were always secure so pumping was never interrupted by tubes coming loose.
Response from medela.comBy *, Your Customer Solutions Team, August 29, 2023
Hi RinnB--- Thank you for your review of our Hands-free Collection Cups! Your valuable feedback helps us improve our products for a more seamless experience. Best wishes!
Written by a customer while visiting medela.com
Customer Rating
5
Convenient
on August 23, 2023
Posted by: BeaR
from IL
Gender:Female
So happy they released this just when I was about to go back to work. Get to use it with my pump with style; came with the attachment needed. It was so convenient that I won't have to take my scrubs off when pumping. There's only 3 parts, so clean up was a breeze. I could also collect a lot without overfilling it.
I would recommend this to a friend!
Response from medela.comBy Your Customer Solutions Team, December 14, 2023
Hi BeaR--- Thank you for your excellent feedback!
Written by a customer while visiting medela.com
Customer Rating
3
Comfortable but leaves much to be desired
on July 26, 2024
Posted by: Tamra
from Pittsburgh, PA
Gender:Female
I really wanted to love this pump. It's more gentle than my other pump and the cups are comfortable. Like others, I take issue with the pump itself- no screen to display how long I've been pumping or what level I'm on. The flanges fog up so I can't see the nipple placement or whether milk is still coming out. The markings on the side of the cups are hard to see for measurement purposes so I now empty into a measuring cup. My biggest gripe is that there is no cover. Once done, I would like to store these in a fridge without having to wash and sanitize. However, milk always leaks out and makes a mess in the zip lock put them in. Why no cover??
Response from medela.comBy Your Customer Solutions Team, September 18, 2024
Hi Tamra--- Thank you for taking the time to share your honest feedback, it helps us continue to improve our products. Please don't hesitate to reach out to us at 800-435-8316 with any additional thoughts or if you need assistance. We’re here to help!
Written by a customer while visiting medela.com