Customer reviews from medela.com
Medela - Freestyle Hands-free Double Electric Breast Pump - Gray
Average customer rating
4.2
(373 Reviews)
Rating breakdown 373 reviews
5 Stars
206
4 Stars
100
3 Stars
22
2 Stars
13
1 Star
32
74%of customers recommend this product.
(
121 out of
164)
Customer Reviews for Medela - Freestyle Hands-free Double Electric Breast Pump - Gray
Customer Rating
5
Overall great purchase
on April 6, 2023
Posted by: Mballard15
from Vevay, IN
Gender:Female
I purchased this pump after doing a lot of research for a portable/ wearable pump that would suit out pumping needs. The pump overall is great. I choose this pump because the pump can hook up to both kinds of collection cups. I liked that it could be used as a back up house pump if needed.
Pros: there are only 3 pieces to clean and they are easy pieces to clean too! The charge on the pump lasts for a while. I get about 2-3 hours of pumping per charge. The suction is great also.
Cons: the collection cups say they hold 5 ozs, however I would say 4 ozs is more like it. After it fills above 3 ozs, it is easier for the milk to slosh around when moving and leak out of the top. It's not a lot when it happens but I can tell that it had leaked when I am done with my session. This issue could easily be fixed by adding a plug to the drain on top. Cost. I feel that the price is slightly high.
Overall I am happy with my purchase and would make the same decision to purchase this pump if I had to!
Pros: there are only 3 pieces to clean and they are easy pieces to clean too! The charge on the pump lasts for a while. I get about 2-3 hours of pumping per charge. The suction is great also.
Cons: the collection cups say they hold 5 ozs, however I would say 4 ozs is more like it. After it fills above 3 ozs, it is easier for the milk to slosh around when moving and leak out of the top. It's not a lot when it happens but I can tell that it had leaked when I am done with my session. This issue could easily be fixed by adding a plug to the drain on top. Cost. I feel that the price is slightly high.
Overall I am happy with my purchase and would make the same decision to purchase this pump if I had to!
I would recommend this to a friend!
Response from medela.comBy *, Your Customer Solutions Team, April 26, 2023
Hi Mballard15--- Thank you for taking the time to share your honest feedback! We wish you all the best!
Written by a customer while visiting medela.com
Customer Rating
1
keeps breaking down
on April 4, 2023
Posted by: annavel
from texas
Gender:Female
I went ahead and splurged with a medela because I loved this brand was so disappointed when my first one broke down. It stopped charging and would not turn on at all. Bought another one but this one keeps getting milk on on the top part of the flanges and the milk backs up to the tubing. Ive been able to catch it before it goes down the machine but it is a hassle to stop pumping to get it sorted again. i am afraid i wont catch it next time and it will back up all the way to the machine.
No, I would not recommend this to a friend.
Response from medela.comBy *, Your Customer Solutions Team, April 4, 2023
Hi annavel--- We're so sorry to hear about the issues you have experienced with your pumps. Please contact us at 800-435-8316 so our Customer Service team can help with this. We look forward to hearing from you!
Written by a customer while visiting medela.com
Customer Rating
5
Seriously a must have
on March 27, 2023
Posted by: Shee
from Gardena
Gender:Female
I purchased the hands free pump when it first launched and it has been amazing since day one! I have no issues whatsoever, very comfortable, reliable and assembly is super easy. I mainly purchased this pump to have an alternative for when I returned to work besides my “pump in style”. However, I find myself using the hands free more. Sometimes I forget I have it on. Suction is perfect, cups are realistic and strong. You can’t go wrong with this hands free pump.
I would recommend this to a friend!
Response from medela.comBy *, Your Customer Solutions Team, April 26, 2023
Hi Shee--- That is so wonderful to hear! Best wishes!
Written by a customer while visiting medela.com
Customer Rating
5
So great for multitasking!!
on March 25, 2023
Posted by: GotMilk
from North Carolina
Gender:Female
Prior to using this pump, I dreaded the logistics of pumping: setting up the parts and pieces, having to get a pumping bra on, cleaning all the various pieces afterwards, etc.
Ever since switching to the Freestyle Hands-Free, I no longer have the mental block and save myself a good 10min per pumping session.
Cleaning: it’s only 3 parts vs. the usual 5-8 parts to clean! So easy to take down and set back up and soooo lightweight!
Easy to pop in your bra: I no longer have to wear a specific pumping bra and can just pop the collection cups into whatever bra/tank top I'm wearing.
Multitask: I frequently pump while on the Peloton, cooking lunch, leading a work call, etc. It’s quiet enough that people don’t hear it and discreet enough that my husband is often surprised to learn I’m pumping. It also only has one hole (for pouring milk out) and unless you go completely upside down, it won’t spill a drop!
I thought that I would get annoyed by the pump tubing aspect but honestly I just tuck the pump into my waistband or wear it on my wrist and it doesn’t bother me. I’ve considered a full in-bra motor pump but knowing that those are usually around 8 parts to clean and assemble, definitely cannot imagine going back to that!!
I would recommend this to a friend!
Response from medela.comBy *, Your Customer Solutions Team, May 17, 2023
Hi GotMilk--- We're so happy to hear that you have had a great experience with your Freestyle Hands-Free! Wishing you the best!
Written by a customer while visiting medela.com
Customer Rating
2
Great Pump but....
on March 16, 2023
Posted by: Diadora
from Maryland
Gender:Female
This pump is one of the best I've had. It's very convenient and discreet. However, after not even a month it has stopped working. In the middle of pumping it just cut off. Then i make sure it's completely and now it will not turn on. As soon as I press the play button it cuts off. Nonetheless I loved this pump when it was working
I would recommend this to a friend!
Response from medela.comBy *, Your Customer Solutions Team, March 21, 2023
Hi Diadora--- We're very sorry to hear about your experience, we know how important it is to have a working pump. Please contact us directly at 800-435-8316 with reference number 458883 so we can help. We look forward to hearing from you!
Written by a customer while visiting medela.com
Customer Rating
4
Medela Hands free Double Pump Review
on March 8, 2023
Posted by: Hollycopi
[This review was collected as part of a promotion.] I recieved the Medela Freestyle Hands Free Double Electric Breast Pump from the Stellar Products Testing Panel. I was very excited to test it out as I had seen other similar products advertised via social media. This pump did not disappoint. It lived up to the Medela brand name. I gave it a four star rating. It was easy to use, easy to clean and charged very quickly. The ability to move around freely and not necessarily need a special pumping bra is much appreciated. My only concern was the collection amount. Changing the collection bottle would be difficult if you were a heavy milk producer.
Response from medela.comBy *, Your Customer Solutions Team, April 26, 2023
Hi Hollycopi--- Thank you for taking time to share your honest feedback!
Written by a customer while visiting medela.com
Customer Rating
5
Freestyle Breastpump is True Freedom
on February 27, 2023
Posted by: Andrea
[This review was collected as part of a promotion.] I have thoroughly enjoyed my Freestyle Hands-Free Double Electric Breast pump, which I received courtesy of the Stellar Product Testing Panel. It has allowed me to go about my life freely while being discreet enough to pump on the go.
My previous pump, although satisfactory, was quite bulky and cumbersome. It made pumping in public or even at my parent's home while visiting almost impossible. With this pump, I have been able to pump while at work, painting my new home office, shopping and running errands, and during my oldest child's basketball game. I can truly be on the go, and if I felt it was obvious at any point, I could throw on a cardigan or sweater, and it would lessen it.
The suction levels were also ideal and enabled me to extract as much breast milk as possible.
The pump was intuitive to understand and use, and I could not turn back around now. I love this pump's versatility and the freedom it has given me.
Response from medela.comBy *, Your Customer Solutions Team, May 17, 2023
Hi Andrea--- We're glad that you have enjoyed the portability that the pump offers. Thank you for your positive feedback!
Written by a customer while visiting medela.com
Customer Rating
5
Freedom Breast Pump
on February 20, 2023
Posted by: Ada22
[This review was collected as part of a promotion.] Thanks to the Stellar Product Testing Panel for providing me with this breast pump. I never knew I could love pumping until I tried this hands free breast pump. Finally I could multi task while pumping I could now cook, clean and attend to my baby without stopping the breast pump. I love that it’s discreet, efficient and very comfortable and easy to operate.
Response from medela.comBy *, Your Customer Solutions Team, April 26, 2023
Hi Ada22--- We're thrilled to hear that! Best wishes!
Written by a customer while visiting medela.com