Customer reviews from medela.com
Medela - Freestyle Hands-free Double Electric Breast Pump - Gray
Average customer rating
4.2
(373 Reviews)
Rating breakdown 373 reviews
5 Stars
206
4 Stars
100
3 Stars
22
2 Stars
13
1 Star
32
74%of customers recommend this product.
(
121 out of
164)
Customer Reviews for Medela - Freestyle Hands-free Double Electric Breast Pump - Gray
Customer Rating
2
Great concept horrible planning
on June 20, 2023
Posted by: Sky19
I bought this product the other week happy to be able to use my medela grade on the go but I’m disgusted that it only comes in the 2 sizes 21mm or 24mm. This product should have been rolled out with multiple sizes in the beginning.
No, I would not recommend this to a friend.
Response from medela.comBy *, Your Customer Solutions Team, June 21, 2023
Hi Sky19--- We appreciate your honest feedback and have routed it to the appropriate team. Please consider contacting our Customer Service team at 800-435-8316 so we can do our best to help.
Written by a customer while visiting medela.com
Customer Rating
5
Great pump love it parts purchase
on June 20, 2023
Posted by: Alina
from New jersey
Gender:Female
I love this pump!! As an exclusive pumper this pump works wonders. But I can not seem to find where to purchase pump parts for the hands free pump.
I would recommend this to a friend!
Response from medela.comBy *, Your Customer Solutions Team, June 20, 2023
Hi Alina--- We're overjoyed to know that you love it! The Hands-free accessories will be available for purchase separately this summer. Please keep an eye out on our website as new products are released!
Written by a customer while visiting medela.com
Customer Rating
2
Stopped working
on June 17, 2023
Posted by: Mell
from Virginia
Gender:Female
At first I wasn’t very pleased with this pump but the more I used it the more it grew on me. It had become my one and only pump. Well….I’ve had it maybe 10 weeks and now it won’t cut on. I’ve tried plugging it in and then turning it on and it works but as i try to use it it doesn’t work. I’m not very happy.
No, I would not recommend this to a friend.
Response from medela.comBy *, Your Customer Solutions Team, June 20, 2023
Hi Mell--- We're sorry to hear that you're experiencing power issues with your pump. Please contact our Customer Service team directly at 800-435-8316 so we can assist. We look forward to hearing from you!
Written by a customer while visiting medela.com
Customer Rating
4
Life Changing
on June 9, 2023
Posted by: jbtz
I recently bought this and love how the cups fit perfectly into my bra! Wish they sold extra cups :(
Response from medela.comBy *, Your Customer Solutions Team, June 9, 2023
Hi jbtz--- Thank you for sharing your feedback. The Hands-Free accessories will be available for purchase this summer. Please don't hesitate to contact us at 800-435-8316 with any questions. We'd be happy to help!
Written by a customer while visiting medela.com
Customer Rating
1
Super Inconvenient
on May 16, 2023
Posted by: crankmom
from Washington IA
Gender:Female
This pump broke easily. From trying to fit the pump into my pockets, bra with the breast cups, or in my waistband, the pump fell out a couple times and now it shuts off after 5 minutes and won't work unless it's plugged in at all times. They're selling a fanny pack as a storage solution for the pump. Why not make it completely hands-free? I can't care for my baby and pump at the same time because of how large and cumbersome the pump is.
Response from medela.comBy *, Your Customer Solutions Team, May 17, 2023
Hi crankmom--- We're very sorry to hear about your experience. Please contact our Customer Service team directly at 800-435-8316 so we can collect some additional information and assist your properly. We look forward to hearing from you!
Written by a customer while visiting medela.com
Customer Rating
5
Fantastic pump
on May 13, 2023
Posted by: Bre-Ann
from Vancouver, BC
Gender:Female
Bought the freestyle flex a couple years ago, and the suction from the pump is fabulous! Drains well everytime, love that it hooks up to my phone to keep track of pump times. Really wish these "in bra" were available seperately for purchase!
I would recommend this to a friend!
Response from medela.comBy *, Your Customer Solutions Team, May 15, 2023
Hi Bre-Ann--- Thank you for your positive feedback! The Hands-Free accessories will be available for purchase this summer, please watch our website as new items are introduced!
Written by a customer while visiting medela.com
Customer Rating
3
Please improve visibility
on May 1, 2023
Posted by: Mg87
from Sf bay area
Gender:Female
I wanted to love this pump so bad but unfortunately I have a few gripes after using it for a few weeks now. First- the cups are milky and don’t help with visibility. I cannot tell if the nipple is positioned right in the shield or if the milk has begun to flow so I can change modes. This is a major hassle. Also, I have used the same pump with the hospital provided parts ( purchased my own tubes) and the expression works better with this than the hands free cups. I get more milk out with the flange setup than the cup setup. What I do like about the product is the ease of cleaning with only 3 parts. I just wish they can made the cups in clear plastic and better yet- a silicone shield. Another thing that can be improved is the display on the pump instrument. I wish there was a way to lock the settings. With the portability of this pump, you can expect to knock it around while you move and the settings get changed. Either the suction level gets knocked up or down or the stimulation / expression modes get changed. That’s annoying.
No, I would not recommend this to a friend.
Response from medela.comBy *, Your Customer Solutions Team, May 9, 2023
Hi Mg87--- We appreciate your honest review and have routed your feedback to the appropriate team. Please always be sure you are only using the Hands-Free accessories that came with the pump, or the Freestyle Flex Tubing and PersonalFit Flex Connectors with this breast pump. Using other pump accessories that are not compatible may cause permanent damage to the pump. Never hesitate to contact us directly at 800-435-8316 with any questions or concerns. We'd be happy to help!
Written by a customer while visiting medela.com
Customer Rating
1
Not worth the money
on April 15, 2023
Posted by: Mickayla
Gender:Female
I’ve only had this pump for two months and it stopped working. I charged it accordingly and it shows a full charge and shuts off during use. The suction is subpar as well.
No, I would not recommend this to a friend.
Response from medela.comBy *, Your Customer Solutions Team, April 17, 2023
Hi Mickayla--- We’re sorry to hear that you’re having this experience with the Freestyle Hands-Free Breast Pump. Please contact our Customer Service team at 800-435-8316 so we can assist.
Written by a customer while visiting medela.com