Customer reviews from medela.com
Medela - Freestyle Hands-free Double Electric Breast Pump - Gray
Average customer rating
4.2
(372 Reviews)
Rating breakdown 372 reviews
5 Stars
205
4 Stars
100
3 Stars
22
2 Stars
13
1 Star
32
74%of customers recommend this product.
(
121 out of
164)
Customer Reviews for Medela - Freestyle Hands-free Double Electric Breast Pump - Gray
Customer Rating
1
DO NOT recommend
on December 9, 2025
Posted by: GinnyD444
from Canada
Gender:Female
Do not recommend this pump. Worked fine at first - not the best at milk removal but was adequate for a secondary pump. Biggest complaint was that the motor is clunky and the buttons constantly turn themselves off when I am walking around and pumping.
However, fast forward to 8 months in and I can barely get suction to work. Have replaced tubing multiple times and bought a full set of replacement cups and still having issues. End up pumping each breast separately since it is the only way to get semi effective milk removal now but have ended up just buying a new pump since it is impacting my supply. Very disappointed.
No, I would not recommend this to a friend.
Response from medela.comBy Your Customer Solutions Team, December 23, 2025
Hi GinnyD444--- We're very sorry to hear about the issues you have experienced with your Freestyle Hands-free Breast Pump. Please contact our Customer Service team so we can assist. We look forward to hearing from you!
Written by a customer while visiting medela.com
Customer Rating
5
Highly recommend easy to use!
on December 12, 2025
Posted by: Stephnyrose
from Texas
Gender:Female
I’m so impressed with the Medela Hands-Free Freestyle pump! As a busy working mom, the hands-free design has been a lifesaver. It’s comfortable to wear & surprisingly quiet. I love how compact it is. I can pump while working, or on the move taking care of my kids. The parts are simple to assemble and clean which is a huge time saver. This pump has made my breastfeeding journey so much easier and more manageable. Highly recommend it to any mom looking for convenience without sacrificing performance.
I would recommend this to a friend!
Response from medela.comBy Your Customer Solutions Team, December 16, 2025
Hi Stephnyrose--- Thank you for sharing your amazing review! We're so glad you've had such a great experience. Wishing you all the best!
Written by a customer while visiting medela.com
Customer Rating
4
Good but would be better with a 1 or 2 changed
on December 27, 2025
Posted by: Milkmachine2025
from Melbourne
Gender:Female
Good fit and suction. Easy to take apart and clean. Can do 2-4 pumps per battery cycle, depending on length of pumping session. I wish the touchscreen was conductive because if any part of my non conductive clothing touches the panel, it changes the settings or pauses the pump. It makes it really annoying when walking around with it in my pocket or on the lanyard. A belt clip would be a nice addition Not annoyingly loud.
Written by a customer while visiting medela.com
Customer Rating
4
Wonderful suction, terrible buttons
on January 26, 2026
Posted by: Ssaak
from St. Louis
Gender:Female
Truly love the output I get from this pump, however when trying to be active or on the move, the touch screen buttons always change suction, mode, or just pause all together. This would really benefit from physical buttons. The battery can get me through 4-5, 30 minute pumps.
I would recommend this to a friend!
Response from medela.comBy Your Customer Solutions Team, February 20, 2026
Hi Ssaak--- Thank you for sharing your honest review with us! We appreciate your feedback and will direct it to the appropriate team. Wishing you all the best!
Written by a customer while visiting medela.com