Customer reviews from medela.com
Medela - Freestyle Hands-free Double Electric Breast Pump - Gray
Average customer rating
4.2
(368 Reviews)
Rating breakdown 368 reviews
5 Stars
204
4 Stars
98
3 Stars
22
2 Stars
13
1 Star
31
74%of customers recommend this product.
(
119 out of
161)
Customer Reviews for Medela - Freestyle Hands-free Double Electric Breast Pump - Gray
Customer Rating
2
Touchscreen issues
on December 9, 2024
Posted by: Kriskc
from Florida
Gender:Female
Only great feature about this was that its handsfree. It's too bulky on me to comfortably hold my baby if needed, but luckily it can be worn one side at a time. You also can not bend forward while wearing since there are open holes at the top which is a problem when you have to reach down to pick up your baby or are trying to complete household tasks. The biggest issue is that the touchscreen would randomly stop working and sometimes it would change the setting on its own going from a level 2 to and 8 which was not pleasant especially when the screen to turn it down freezes at the same time.
No, I would not recommend this to a friend.
Response from medela.comBy Your Customer Solutions Team, December 13, 2024
Hi Kriskc--- We appreciate your honest feedback as it helps us continue improving our products. Please don't hesitate to reach out to us at 800-435-8316, and we'll be happy to assist you. We're here to help!
Written by a customer while visiting medela.com
Customer Rating
1
Broken part !!
on January 6, 2025
Posted by: MoyD
from Montreal QC
I bought this pump not even a month ago and one of the pieces just broke off. I spent this much money for the cord to break not even 3 times after using it
Response from medela.comBy Your Customer Solutions Team, January 9, 2025
Hi MoyD--- We're sorry to hear that. Please reach out to us at 800-435-8316 so our Customer Service team can assist. We're here to help!
Written by a customer while visiting medela.com
Customer Rating
2
Do not recommend
on February 16, 2025
Posted by: Jessicaormond
Gender:Female
I bought this 3 months ago and the screen has stopped working multiple times, and now it just won’t turn on at all. The collection cups have stopped sealing and you can hear the air coming through in one of them now. And it sucks because I love the out put from this pump but I just cannot rely on it.
No, I would not recommend this to a friend.
Response from medela.comBy Your Customer Solutions Team, February 25, 2025
Hi Jessicaormond--- We're sorry to hear about your experience with the Freestyle Hands-free. Please contact our Customer Service team at 800-435-8316 so we can properly assist. We look forward to hearing from you!
Written by a customer while visiting medela.com
Customer Rating
3
Wasn’t great after 3 months
on May 10, 2025
Posted by: Nikkki
from CA
Gender:Female
The first two months it worked perfectly. After that, it Suddenly didn’t work as well. I would get a fraction of the milk. Tried switching parts w/o success. I’m a bit disappointed because I work in a place where hands free pumps are much needed.
No, I would not recommend this to a friend.
Response from medela.comBy Your Customer Solutions Team, May 14, 2025
Hi Nikkki--- We're very sorry to hear that. Please contact us at 800-435-8316 so our Customer Service team can assist. We're here to help!
Written by a customer while visiting medela.com
Customer Rating
1
Disappointed
on May 10, 2025
Posted by: Mika
from Washington
Gender:Female
I specifically chose this device so I could walk around hands free and pump on the go without being plugged in. I have not been able to do this the entire year I have had the modela pumps, I constantly have to keep the device plugged in as it won’t hold a charge. This has happened with two devices now and I have maybe used them a total of 30 times, of all these times I was only unplugged maybe 3 or 4 times. I find it frustrating that this has happened twice and it’s not worth me calling support again. The suction was great and the cups were comfortable but the device was useless. I wish I had a better experience.
No, I would not recommend this to a friend.
Response from medela.comBy Your Customer Solutions Team, May 14, 2025
Hi Mika--- We're very sorry to hear about your experience with the Freestyle Hands-free. Please consider reaching back out to our Customer Service team at 800-435-8316 so we can do our best to help.
Written by a customer while visiting medela.com
Customer Rating
1
Sad to see it go
on May 15, 2025
Posted by: Meesh
from Nevada
Gender:Female
Madela makes their products to completely fail on you just after your 1 year warranty is up. PURCHASE right before or after your baby is born. I loved this pump, it’s great on the go as a working mom but 8 months into pumping I experienced battery issues, it freezing or not charging properly. I purchased a few months before baby was born & now 9 months in the pump has completely stopped. It froze while on, stopped pumping all together. Went through troubleshooting & nothing…so sad & ironic how it died right after its year warranty was up. Thank god I have an old plug in pump NOT from this company. I’ll never purchase a pump from them again.
No, I would not recommend this to a friend.
Response from medela.comBy Your Customer Solutions Team, May 28, 2025
Hi Meesh--- We're very sorry to hear that you're experiencing battery issues with your Freestyle Hands-free Breast Pump. Please consider reaching out to our Customer Service team at 800-435-8316 so we can do our best to help.
Written by a customer while visiting medela.com
Customer Rating
1
Don't buy!
on June 5, 2025
Posted by: Pdlt
from Florida
Gender:Female
I bought this a month ago and the suction stopped working completely.
No, I would not recommend this to a friend.
Response from medela.comBy Your Customer Solutions Team, June 5, 2025
Hi Pdlt--- We're sorry you're experiencing suction issues with your pump. Please reach out to our Customer Service team at 800-435-8316 so we can help. We look forward to assisting you!
Written by a customer while visiting medela.com
Customer Rating
1
Mastitis
on June 12, 2025
Posted by: Mastitis
Gender:Female
With this pump, I have gotten mastitis three times once every 15 days since my baby was born until I bought a spectra.
No, I would not recommend this to a friend.
Response from medela.comBy Your Customer Solutions Team, June 27, 2025
Hi--- We're truly sorry to hear that you have had this experience. Please reach out to our Customer Service team at 800-435-8316 so we can gather more information and help. We look forward to assisting you!
Written by a customer while visiting medela.com