Customer reviews from medela.com
Medela - Freestyle Hands-free Double Electric Breast Pump - Gray
Average customer rating
4.2
(368 Reviews)
Rating breakdown 368 reviews
5 Stars
204
4 Stars
98
3 Stars
22
2 Stars
13
1 Star
31
74%of customers recommend this product.
(
119 out of
161)
Customer Reviews for Medela - Freestyle Hands-free Double Electric Breast Pump - Gray
Customer Rating
2
No replacement parts available including the tube
on June 22, 2023
Posted by: Aro 35
from Raleigh, NC
Gender:Female
I would not buy this pump until they offer replacement parts. No one sells the tube needed for this pump and it doesn’t look like it will be available anytime soon. I wouldn’t bought this pump if I knew this beforehand. This is an issue since you’re supposed to replace the tube often to keep it clean/sterile
No, I would not recommend this to a friend.
Response from medela.comBy *, Your Customer Solutions Team, June 23, 2023
Hi Aro 35--- Our Hands-free accessories will be available for purchase separately soon! Please keep an eye out on our website for updates. Don't hesitate to reach out to us directly at 800-435-8316 for assistance. We'd be happy to help!
Written by a customer while visiting medela.com
Customer Rating
5
Great Pump
on July 3, 2023
Posted by: Raina
from Maryland
Gender:Female
This is a really good pump. My daughter is almost 3 weeks and I'm pumping a bit over 10oz per pump now. i use one pump when breastfeeding sometimes, but if the baby sleeps a bit longer, i pump both breasts. i enjoy the was of use and being able to just pour out the milk when I'm done. Be careful when setting up the pump. At first use, i did not snap the breast shield completely into the collection cup. Once you have that downpact, you're good to go. i used Medela for my now 11-year-old, so I wanted to stick with the brand since i had good experience with it in the past. i was really happy with the functionality of the handsfree set. I put it on with my breast feeding bra and can do other things while pumping. Also be careful not to bend over while pumping as the milk can spill from the top
I would recommend this to a friend!
Response from medela.comBy Your Customer Solutions Team, October 27, 2023
Hi--- That's wonderful to hear! Thank you for choosing Medela!
Written by a customer while visiting medela.com
Customer Rating
5
So convenient
on July 20, 2023
Posted by: Jess2023
from GA
Gender:Female
I bought this pump as a secondary pump for work/on the go. My main pump for home is the Medela Pump in Style. I love the wearable collection cups and portability of this pump. I can stuff the cups in my regular bra, throw the pump in my pocket, and pump while I work. As an exclusive pumper, I have tried several different pumps and medela is by far the most comfortable, especially with the suction intensity.
I would recommend this to a friend!
Response from medela.comBy Your Customer Solutions Team, December 11, 2023
Hi Jess2023--- We're so happy to hear that you have had a great experience with the Freestyle Hands-free Breast Pump! Wishing you the best!
Written by a customer while visiting medela.com
Customer Rating
5
My Favorite Pump
on July 20, 2023
Posted by: KittyKristina
from California
Gender:Female
I adore this pump. I wanted a strong wearable hands free pump and this is my favorite. If I only could own one pump I would choose this one. The suction is awesome for me and I can hang out on level 3 and be fully empty in less than 15 minutes. It’s super easy to clean and the pump has a great battery. You can’t bend over while wearing this pump but besides that I have zero complaints.
I would recommend this to a friend!
Response from medela.comBy Your Customer Solutions Team, December 12, 2023
Hi KittyKristina--- It's wonderful to hear that it has become your favorite. We wish you all the best!
Written by a customer while visiting medela.com
Customer Rating
1
Supply slashed in half
on July 27, 2023
Posted by: Lexi227
from Phoenix, AZ
Gender:Female
After 4 pumps, my supply literally cut in half. And I'm an exclusively pumping mom. Not sure how to feed My nicu baby now.
No, I would not recommend this to a friend.
Response from medela.comBy *, Your Customer Solutions Team, July 28, 2023
Hi Lexi227--- We're very sorry to hear about this experience. Please contact us directly at 800-435-8316 so we can assist. We look forward to hearing from you!
Written by a customer while visiting medela.com
Customer Rating
5
Simple and easy
on August 22, 2023
Posted by: KateB
from Upstate NY
Gender:Female
I got this one for work since I do 12hr shifts, and can’t always get away 3-4 times a day. I love how easy it is to use, it’s relatively quiet, and super fast to clean. It’s also really comfortable - even more so than the In Style, which I still use at home and love too.
The only downsides are that you can’t bend over, or else the milk spills out, and boy is that embarrassing and annoying; and I wish there was a lock on the pump, because it’s sensitive and I accidentally pause the pump. Also, if you increase or decrease the settings while pumping, it no longer automatically turns off after 30 minutes. Even so, I wouldn’t trade it in for another hands free.
I would recommend this to a friend!
Response from medela.comBy Your Customer Solutions Team, December 14, 2023
Hi KateB--- We're glad to know that you're enjoying the comfort and ease of use that our Freestyle Hands-free Breast Pump offers. Thank you for sharing your honest feedback, this helps us to continuously improve upon our products. Best wishes!
Written by a customer while visiting medela.com
Customer Rating
2
Really wanted to love it
on August 24, 2023
Posted by: Mills
from Chicago
Gender:Female
All excited and worked so well at the start but now 5 months in and it’s low on suction and gets jammed at times despite having restarted and resetted it. Still with the older pumps. This one isn’t quite there yet.
No, I would not recommend this to a friend.
Response from medela.comBy *, Your Customer Solutions Team, August 24, 2023
Hi Mills--- Thank you for reaching out and sharing your honest feedback. We apologize for the issues that you’ve experienced! Please reach out to our Customer Service team at 800-435-8316 so we can assist you.
Written by a customer while visiting medela.com
Customer Rating
1
DON’T BUY IF YOU HAVE LARGE BOOBS
on September 8, 2023
Posted by: callmekatlyn
Gender:Female
i regret getting this pump, i got it through my clinic so i got my insurance to cover part of it. IT IS AWFUL. i have never had anything induce such rage inside me ever. sometimes
it works awesome, but most of the time i have some sort of issue. half the time it won’t have great suction on one or both my breasts and i won’t notice until i’m 15 minutes into my pump session. i almost NEVER feel completely empty after pumping with this. i have spilled SO much milk because it gets trapped in the tunnel your nipple goes into. i hate this pump with a burning passion. DO NOT WASTE YOUR MONEY.
it works awesome, but most of the time i have some sort of issue. half the time it won’t have great suction on one or both my breasts and i won’t notice until i’m 15 minutes into my pump session. i almost NEVER feel completely empty after pumping with this. i have spilled SO much milk because it gets trapped in the tunnel your nipple goes into. i hate this pump with a burning passion. DO NOT WASTE YOUR MONEY.
No, I would not recommend this to a friend.
Response from medela.comBy *, Your Customer Solutions Team, September 12, 2023
Hi callmekatlyn--- We're so sorry to hear that you're having this experience. Please contact our team directly at 800-435-8316 so we can collect some additional information and assist you properly. We look forward to hearing from you!
Written by a customer while visiting medela.com