Customer reviews from medela.com
Medela - Freestyle Hands-free Double Electric Breast Pump - Gray
Average customer rating
4.2
(368 Reviews)
Rating breakdown 368 reviews
5 Stars
204
4 Stars
98
3 Stars
22
2 Stars
13
1 Star
31
74%of customers recommend this product.
(
119 out of
161)
Customer Reviews for Medela - Freestyle Hands-free Double Electric Breast Pump - Gray
Customer Rating
4
Perfect for multitasking moms
on February 20, 2023
Posted by: Jtmjna
[This review was collected as part of a promotion.] I received this product from stellar product testing panel in exchange for my review. Pros: I really like this pump. It has given me the ability to multitask with my other children, cook meals, wash dishes, do bookwork and I even gave my husband a neck massage while pumping! In the past I’ve been tied to the wall and hated pumping with a passion. This has given me a new light and is helping me transition our baby to bottles and using breastmilk vs formula as it’s easier/compatible with my lifestyle. The battery also lasted a long time! 3-4 pumping sessions!
Cons: would have been nice for the the actual pump to have a small strap to go around your waist for true hands free. I usually had to shove it in my Jean pocket and that didn’t fit in there overly well. I also expected the suction to be a bit better. I find I had more milk when I was using your traditional corded to the wall pump. Because the suction wasn’t 100% I found the odd time if I bumped it a bit too much I would have to reattach the pump.
Cons: would have been nice for the the actual pump to have a small strap to go around your waist for true hands free. I usually had to shove it in my Jean pocket and that didn’t fit in there overly well. I also expected the suction to be a bit better. I find I had more milk when I was using your traditional corded to the wall pump. Because the suction wasn’t 100% I found the odd time if I bumped it a bit too much I would have to reattach the pump.
Response from medela.comBy *, Your Customer Solutions Team, May 17, 2023
Hi Jtmjna--- Thank you for sharing your honest feedback. If you ever have any questions or need help with your breast pump, please don't hesitate to reach out to us at 800-435-8316. We'd be happy to help!
Written by a customer while visiting medela.com
Customer Rating
4
Medela Hands free Double Pump Review
on March 8, 2023
Posted by: Hollycopi
[This review was collected as part of a promotion.] I recieved the Medela Freestyle Hands Free Double Electric Breast Pump from the Stellar Products Testing Panel. I was very excited to test it out as I had seen other similar products advertised via social media. This pump did not disappoint. It lived up to the Medela brand name. I gave it a four star rating. It was easy to use, easy to clean and charged very quickly. The ability to move around freely and not necessarily need a special pumping bra is much appreciated. My only concern was the collection amount. Changing the collection bottle would be difficult if you were a heavy milk producer.
Response from medela.comBy *, Your Customer Solutions Team, April 26, 2023
Hi Hollycopi--- Thank you for taking time to share your honest feedback!
Written by a customer while visiting medela.com
Customer Rating
2
Great Pump but....
on March 16, 2023
Posted by: Diadora
from Maryland
Gender:Female
This pump is one of the best I've had. It's very convenient and discreet. However, after not even a month it has stopped working. In the middle of pumping it just cut off. Then i make sure it's completely and now it will not turn on. As soon as I press the play button it cuts off. Nonetheless I loved this pump when it was working
I would recommend this to a friend!
Response from medela.comBy *, Your Customer Solutions Team, March 21, 2023
Hi Diadora--- We're very sorry to hear about your experience, we know how important it is to have a working pump. Please contact us directly at 800-435-8316 with reference number 458883 so we can help. We look forward to hearing from you!
Written by a customer while visiting medela.com
Customer Rating
1
keeps breaking down
on April 4, 2023
Posted by: annavel
from texas
Gender:Female
I went ahead and splurged with a medela because I loved this brand was so disappointed when my first one broke down. It stopped charging and would not turn on at all. Bought another one but this one keeps getting milk on on the top part of the flanges and the milk backs up to the tubing. Ive been able to catch it before it goes down the machine but it is a hassle to stop pumping to get it sorted again. i am afraid i wont catch it next time and it will back up all the way to the machine.
No, I would not recommend this to a friend.
Response from medela.comBy *, Your Customer Solutions Team, April 4, 2023
Hi annavel--- We're so sorry to hear about the issues you have experienced with your pumps. Please contact us at 800-435-8316 so our Customer Service team can help with this. We look forward to hearing from you!
Written by a customer while visiting medela.com
Customer Rating
5
Fantastic pump
on May 13, 2023
Posted by: Bre-Ann
from Vancouver, BC
Gender:Female
Bought the freestyle flex a couple years ago, and the suction from the pump is fabulous! Drains well everytime, love that it hooks up to my phone to keep track of pump times. Really wish these "in bra" were available seperately for purchase!
I would recommend this to a friend!
Response from medela.comBy *, Your Customer Solutions Team, May 15, 2023
Hi Bre-Ann--- Thank you for your positive feedback! The Hands-Free accessories will be available for purchase this summer, please watch our website as new items are introduced!
Written by a customer while visiting medela.com
Customer Rating
4
Life Changing
on June 9, 2023
Posted by: jbtz
I recently bought this and love how the cups fit perfectly into my bra! Wish they sold extra cups :(
Response from medela.comBy *, Your Customer Solutions Team, June 9, 2023
Hi jbtz--- Thank you for sharing your feedback. The Hands-Free accessories will be available for purchase this summer. Please don't hesitate to contact us at 800-435-8316 with any questions. We'd be happy to help!
Written by a customer while visiting medela.com
Customer Rating
2
Stopped working
on June 17, 2023
Posted by: Mell
from Virginia
Gender:Female
At first I wasn’t very pleased with this pump but the more I used it the more it grew on me. It had become my one and only pump. Well….I’ve had it maybe 10 weeks and now it won’t cut on. I’ve tried plugging it in and then turning it on and it works but as i try to use it it doesn’t work. I’m not very happy.
No, I would not recommend this to a friend.
Response from medela.comBy *, Your Customer Solutions Team, June 20, 2023
Hi Mell--- We're sorry to hear that you're experiencing power issues with your pump. Please contact our Customer Service team directly at 800-435-8316 so we can assist. We look forward to hearing from you!
Written by a customer while visiting medela.com
Customer Rating
3
It’s super loud
on June 20, 2023
Posted by: Heids
from Richmond, ca
Gender:Female
I wanted to love this. After my second set of MomCozy S12s died, I chose to invest a little more. Insurance covered my previous Medela pump, so I opted for this over the other in-bra options.
Pros: it does the job. As with any hands free, you have to really line up with your nipple spot-on to fully empty. This works more often than not.
-easy to clean and re-assemble
-compatible with the silicone flange inserts I used with my S12s
-easy to clean and re-assemble
-compatible with the silicone flange inserts I used with my S12s
Cons:
-milk somehow splashes out of the top hole when I walk around; because of where the hole is, you can’t store cups horizontally, so when I take them off, I also sometimes get dribbles from the flange area. I rarely come away dry because of one or the other.
-it’s noisy as all get out…Noisier than my other plug-into-the-wall Medela. I used to be able to pump during meetings with the S12s. These are disruptive. The suction unit vibrates a ton, so it’s either awkward in the pocket or rattling the table.
-There’s no easy ‘screen lock’ feature, so I accidentally turn off my pump constantly in my pocket.
-milk somehow splashes out of the top hole when I walk around; because of where the hole is, you can’t store cups horizontally, so when I take them off, I also sometimes get dribbles from the flange area. I rarely come away dry because of one or the other.
-it’s noisy as all get out…Noisier than my other plug-into-the-wall Medela. I used to be able to pump during meetings with the S12s. These are disruptive. The suction unit vibrates a ton, so it’s either awkward in the pocket or rattling the table.
-There’s no easy ‘screen lock’ feature, so I accidentally turn off my pump constantly in my pocket.
All in all, the pump works. It’s fine. It’s a huge quality of life improvement over your standard pump. The noise is a deal killer for me.
No, I would not recommend this to a friend.
Response from medela.comBy *, Your Customer Solutions Team, June 21, 2023
Hi Heids--- We appreciate your honest feedback and have routed it to our team in charge of continuous improvements. Please never hesitate to contact us directly at 800-435-8316 with any questions or concerns. We'd be happy to help!
Written by a customer while visiting medela.com