Customer reviews from medela.com
Medela - Freestyle Hands-free Double Electric Breast Pump - Gray
Average customer rating
4.2
(373 Reviews)
Rating breakdown 373 reviews
5 Stars
206
4 Stars
100
3 Stars
22
2 Stars
13
1 Star
32
74%of customers recommend this product.
(
121 out of
164)
Customer Reviews for Medela - Freestyle Hands-free Double Electric Breast Pump - Gray
Customer Rating
5
So amazing!!!
on December 7, 2019
Posted by: leahmac2387
from Murfreesboro, TN
Gender:Female
[This review was collected as part of a promotion.] This is an awesome pump! It’s like the Cadillac of breast pumps! It’s lightweight, easy to use, compact, and very quiet! I love that you can sync it to an app, and I also love that it times your pumps so I’m not constantly having to look at my watch! This pump has expressed more milk than any other pump that I own! I love that it charges with a USB and you don’t have to worry about being hooked up to an outlet or worry about dying batteries while pumping! The accessories that come with this pump are incredible and make it worth the money alone! Thanks to the Stellar Product Testing Panel for providing me with this pump.
I would recommend this to a friend!
Response from medela.comBy *, Your Customer Solutions Team, February 6, 2020
Hi leahmac2387--- We're so happy that the Freestyle Flex Breast Pump has helped you express more milk and has been so convenient for you to use. We love that you are enjoying all the great new features and can't thank you enough for such a wonderful review. Enjoy!
Written by a customer while visiting medela.com
Customer Rating
4
My new breast friend
on December 7, 2019
Posted by: Mama2boys
[This review was collected as part of a promotion.] This pump has become my best friend. Being able to charge the battery or use a usb and use the pump in my car is amazing. No more pumping in the bathroom. This pump is quiet compared to what I’ve used in the past. It is small enough to take with you, without carrying an extra 10 pounds around. The travel bag makes it even easier to bring. Thanks Stellar Product Testing Panel for letting me try this pump.
I would recommend this to a friend!
Response from medela.comBy *, Your Customer Solutions Team, December 10, 2019
Hi Mama2boys--- Thank you so much for your wonderful and positive feedback on the new Freestyle Flex Breast Pump. We're overjoyed that you have had such a wonderful experience and wish you the best in your breast milk feeding journey. Happy Holidays!
Written by a customer while visiting medela.com
Customer Rating
4
Comfort and convenience - what every momma needs!
on December 6, 2019
Posted by: Nemurmae
from Santa Ana, CA
Gender:Female
[This review was collected as part of a promotion.] As a first time mom, I had no idea what a difference finding the right pump for me would make. After fourteen months of motherhood, five breastpumps, and a billion pump accessories, it’s safe to say I’ve learned a few things.
I am a full time working mother and pumping 2-3 times per day. It is absolutely essential that a pump I spend so much time connected to is easy to use. I have had pumps that made me feel like I needed to pack a suitcase to take with me to work because of how large it was and all of the parts that I was required to take. The Freestyle Flex, in contrast, is so small that I can fit it in my regular purse. It is not only incredibly convenient not needing an extra bag to juggle in the morning, but also much more discreet for the workplace.
In addition, every part is very easy to clean, which is huge for me. I hate spending ages trying to clean the hard to reach crevices that some pumps have in certain areas, such as the inside of a duckbill membrane or an oddly placed corner in a flange. The Freestyle has large, primarily flat membranes and wide openings everywhere that make cleaning a breeze. On top of that, the pieces are dishwasher safe!
The ability to be cordless while I pump is wonderful. I hang the pump on the arm of my chair with a loop it has on one end, and then I can move between areas on my desk, or grab the pump and walk wherever I need. Being able to get up and grab something sounds like a small thing, but when you spend an hour or more plugged into a wall every day for over a year, it can mean the world. A huge bonus feature for me is that, when I do need to charge the pump, it uses the same USB cord that my Samsung Galaxy Note 9 uses. I take just the pump cord with me, and am able to use it for both the pump and my phone. It is fantastic not needing a cord for both!
With that said, I do have to dock a star after having an unfortunate milk mishap. I leaned back in my chair after a few days of using the Freestyle, and about ten minutes later, I realized my pants and pumping bra were damp. Apparently, if you lean back too much, there’s a risk that milk will start dribbling the wrong way out of the flange as you pump. Since then, I have been careful not to lean backward and have had no more lost milk. Not being able to lean back isn’t critical, but it would be more comfortable. The shape of the flanges, however, are significantly more comfortable than the rigid plastic flanges I’ve had before. They’re more of an oval shape with very soft edges, and they seem to fit a lot more naturally.
The Freestyle Flex seems to be a lot more effective than other pumps I have tried. I have struggled with my milk flow, and have needed to spend as much as 45 minutes trying to get just an ounce or two with some of my past pumps. The Medela Freestyle Flex has been able to empty as much as nine ounces in just fifteen minutes! Due to the shape and small size of this pump, I have found that you can actually hold the pump against your chest while it is running to use the vibrations to help milk flow and break up any clogs - which has made a tremendous difference. If for no other reason, the time it has saved me has completely won me over with this pump.
The overall comfort and convenience of the Medela Freestyle Flex Pump is better than any of the many other breastpumps I have tried. Thank you very much to the Stellar Product Testing Panel for providing me with this pump.
I would recommend this to a friend!
Response from medela.comBy *, Your Customer Solutions Team, February 7, 2020
Hello Nemurmae--- We are honored to hear that the Freestyle Flex Breast Pump has worked so much better for you than other pumps before. It is so important to not only find a pump that fits your lifestyle but that also responds to your body well and it sounds like this pump did just that for you. The Freestyle Flex does offer the ability to relax a little more while pumping and not have to sit straight up but you do have to be careful how far you recline because gravity will take over and cause milk spills. We appreciate your wonderful review and wish you nothing but the best in your pumping journey!
Written by a customer while visiting medela.com
Customer Rating
5
Perfect travel pump!
on December 6, 2019
Posted by: Kendall H
from Bradenton, FL
Gender:Female
[This review was collected as part of a promotion.] I would just like to start by saying thank you to the Stellar Product Testing Panel for providing me with this pump. My son just turned one year old, so I also just reached one year of exclusively pumping! I have used a few pumps, and have spent about 1,000 hours pumping over the last year. I will start with the pros for the freestyle flex pump. It is the perfect size for traveling (the pump itself is smaller than my wallet), it comes apart easily to be cleaned (and you don’t have to deal with duckbill valves), and it is extremely user friendly. It comes with a manual to explain all of the different settings, which was very helpful in finding what gave me the most output. It comes with both 21 and 24 flanges, and they have a soft edge where it sits on your breast, which I found to be much more comfortable than plastic alone, and it also felt much more secure on my breast. This pump also comes with so many accessories: a bag to hold/travel with everything, as well as a small cooler with 4 collection cups (always nice to have an extra set) as well as an awesome ice pack with rounded cut outs for bottles that is double sided! I pumped 3 full sessions (30 minutes each) on a single charge and the battery was still not dead. The battery refills quickly as well. The screen on the pump is clear and easy to understand/use, and I like that the power button is an actual button on the side of the pump rather than on the touch screen. I will note that this is only hands free if you have a pumping bra to make it that way. Next are the cons. I felt that the pump was a little loud, but nothing obnoxious. The tubing is very short, so I would definitely want to purchase longer tubing to have a little more freedom moving around while pumping. The pump has a small strap attached to it for carrying around, but I would much rather have a clip on the back so I could clip it to my pants to be able to walk around. Overall, I would definitely recommend this pump, especially if you travel or need flexibility to move around the house while pumping.
I would recommend this to a friend!
Response from medela.comBy *, Your Customer SOlutions Team, February 7, 2020
Hi Kendall--- We are so happy that you are enjoying all of the great new features of the Freestyle Flex Breast Pump and we appreciate you recommending this to other busy pumping mamas. Thank you for your feedback on the tubing and the strap we will forward this to our product team for review. Have a lovely day!
Written by a customer while visiting medela.com
Customer Rating
4
Compact and easy to use
on December 6, 2019
Posted by: Nattie10
from Hanover, Va
Gender:Female
[This review was collected as part of a promotion.] This pump is pretty amazing. The size is great and easy to transport. Its very lightweight and will not add too much load to your work bag. It is very quiet and the display screen is simple to navigate. It was very comfortable during the pumping session. I was able to do a light house chores and care for my children during pumping since it runs in batteries. I like there are no tiny pumping parts. It made it easy to clean and sterilize. The membranes are large and will be hard to misplace. Thank you Stellar Product Testing Panel for sending me this pump to review! It really is a wonderful pump for a working mom.
I would recommend this to a friend!
Response from medela.comBy *, Your Customer Solutions Team, December 10, 2019
Hi Nattie10--- We're beyond happy to hear that you enjoyed the new Freestyle Flex Breast Pump and you found the parts easy to use and clean. It is great to hear that you were still able to do things around the house while pumping. Every pumping mama knows that being able to multitask while pumping makes pumping life so much easier. Thank you so much for talking the time to share your thoughts and thank you for being part of the Medela family. We look forward to assisting you with your future breast milk feeding needs. Enjoy!
Written by a customer while visiting medela.com
Customer Rating
5
Finally a Pump that Fits My Lifestyle!
on December 6, 2019
Posted by: Emily Anne
from St. Louis, MO
Gender:Female
[This review was collected as part of a promotion.] This pump is AMAZING! I am a working mom of two under two and this pump changes the way I think about pumping.
It came in a super durable carrying case with Medela bottles and a cooler bag. I think what stands out most about this pump is how small it is!! It fits in the palm of my hands. There is a digital screen which makes the whole process super easy to use and a cord that you can use to hang on your wrist or (like me) in the car to and from work.
But even though it's small, it does not lose any of it's power. I produce as much milk with the Freestyle than all my other pumps, so don't be fooled by its convenient size.
I carry this pump and supplies to and from work daily and it's so light. SO REFRESHING!!! The pump also has a USB charger, which means, even if you forget the main charger, you can still plug it in if you have spare cables.
I seriously could go on and on about how great this pump is, but you just have to try it for yourself. Being free from the wall and an outlet is LIFE.CHANGING. I am not stuck in a chair and can move around and take care of my toddler while pumping.
I am never going back to anything else.
Thanks to the Stellar Product Testing Panel for providing me with this pump.
I would recommend this to a friend!
Response from medela.comBy *, Your Customer Solutions Team, February 6, 2020
Hello drwhooves--- We couldn't be happier to hear how much the Freestyle Flex Breast Pump has changed your pumping experience for the better. We are so happy that you are enjoying it and that now you have more freedom to do other things around the house and spend time with your kids! Thank you so much for sharing your wonderful feedback. Enjoy!
Written by a customer while visiting medela.com
Customer Rating
5
High performing on the go pump
on December 6, 2019
Posted by: Anonymous
from Sutton, MA
Gender:Female
[This review was collected as part of a promotion.] I received this product as part of the Stellar Product Testing Panel.
I’ve tried a handful of different pumps over the course of my two kids and I can hands down say this is one of my favourites. Has all the must-haves I’m looking for in a pump: double-electric, closed-system, let-down vs long pump setting, adjustable suction power.
I was able to pump in a more relaxed position than the previous freestyle model, and found it more comfortable. It comes with two different sized flanges which is so value-added—not having to spend time and money figuring out your best fit. This may have contributed to what seemed like better expression volume with it versus other Medela pumps I’ve tried. Speaking of inclusions, the carry bag is an appreciated part of a travel pump but the 2 extra bottles, bottle bag and specialized ice pack are awesome. It would be more convenient and complete if they also came with nipples, however.
The membrane system is also seriously upgraded — waaaaay easier to clean and less parts than before and closed system now so no need to worry about milk in the tubing!
The super compact size and battery power made it amazing for pumping at work, and with the USB charger, super discreet for charging at work on my computer as well.
The only downside I’m sure will be the price which might place it out of some people’s means. But if this pump is within your budget, it’s well worth the investment, particularly if you plan on pumping at work and on the go!
I was able to pump in a more relaxed position than the previous freestyle model, and found it more comfortable. It comes with two different sized flanges which is so value-added—not having to spend time and money figuring out your best fit. This may have contributed to what seemed like better expression volume with it versus other Medela pumps I’ve tried. Speaking of inclusions, the carry bag is an appreciated part of a travel pump but the 2 extra bottles, bottle bag and specialized ice pack are awesome. It would be more convenient and complete if they also came with nipples, however.
The membrane system is also seriously upgraded — waaaaay easier to clean and less parts than before and closed system now so no need to worry about milk in the tubing!
The super compact size and battery power made it amazing for pumping at work, and with the USB charger, super discreet for charging at work on my computer as well.
The only downside I’m sure will be the price which might place it out of some people’s means. But if this pump is within your budget, it’s well worth the investment, particularly if you plan on pumping at work and on the go!
I would recommend this to a friend!
Response from medela.comBy *, Your Customer Solutions Team, February 6, 2020
Hello Brittgould--- We're thrilled you are enjoying all of the great new accessories and benefits of the Freestyle Flex Breast Pump. We appreciate your wonderful review and think it is great that you have found it easy and more comfortable than other pumps .Thank you so much for your great review and we wish you the best!
Written by a customer while visiting medela.com
Customer Rating
4
Great pump with lots of bells and whistles
on December 6, 2019
Posted by: MeganJ206
from Seattle, WA
Gender:Female
[This review was collected as part of a promotion.] I received this pump from the Stellar Product Testing Panel and have been using it for several weeks now. I'm mom of a 1 1/2 year old and 2 month old and have experience with several different breast pumps. This pump does not need to be plugged in during use which is a MUST in my opinion. The pump itself is small enough for me to put in my pocket and walk around while using. You will need to buy a hands free pumping bra if you want to conveniently pump both sides at once. Otherwise you would need to manually hold the flange to your breast the whole time while using. You would also need a nursing cover if you don't want people to see your nipples through the clear flanges while pumping. The battery lasts me several pumping sessions before it needs to be recharged. It does seem that it takes a little longer to get to let down that other pumps I've used but you can up the intensity settings and that seems to help. After let down I usually up the intensity to get through the pumping session faster. Overall my pumping sessions last 10-12 minutes. I like the convenience of pumping directly into the Medela bottles and love that the pump comes with a tote to contain all of the parts. The parts are easy to wash and can be put in the top rack of the dishwasher as well. Overall this is an easy to use pump that works well.
Pros:
Does not need to be plugged in and is small enough to fit in your pocket and walk around.
Has blue tooth built in and you can use the app to track your pumping times and amounts.
Easy to use and comes with tote bag.
Does not need to be plugged in and is small enough to fit in your pocket and walk around.
Has blue tooth built in and you can use the app to track your pumping times and amounts.
Easy to use and comes with tote bag.
Cons:
Is a little loud on the higher intensity settings
You need a pumping bra to be hands free
Must be sitting upright or leaning slightly forward while pumping to prevent leaking out of the flanges.
Is a little loud on the higher intensity settings
You need a pumping bra to be hands free
Must be sitting upright or leaning slightly forward while pumping to prevent leaking out of the flanges.
I would recommend this to a friend!
Response from medela.comBy *, Your Customer Solutions Team, February 7, 2020
Hi MeganJ206--- Thank you for your feedback on the Freestyle Flex Breast Pump. We appreciate you taking the time to share your experience and we have forwarded this to our product team for review. We would like to go over breast shield sizing with you, the leaking around the shield could be do to a slightly wrong breast shield size. Please call our Customer Service team at 800-435-8316 and provide reference number 280955. Have a great day!
Written by a customer while visiting medela.com