Customer reviews from medela.com
Medela - Freestyle Hands-free Double Electric Breast Pump - Gray
Average customer rating
4.2
(373 Reviews)
Rating breakdown 373 reviews
5 Stars
206
4 Stars
100
3 Stars
22
2 Stars
13
1 Star
32
74%of customers recommend this product.
(
121 out of
164)
Customer Reviews for Medela - Freestyle Hands-free Double Electric Breast Pump - Gray
Customer Rating
5
Allows me to pump for my twins ANYWHERE
on November 12, 2023
Posted by: AsheMama
from Asheville, NC
Gender:Female
I've been using this pump for ten months and absolutely adore it. I have twins and a three year old and early on it allowed me to get those extra pumping sessions in to keep up my milk supply for my twins while also getting to spend time with the older kid.
Now I take this pump everywhere, especially now that I'm back to traveling for work (my twins are a year). I've pumped while driving my minivan (peak mom moment!), on planes, in the park, at restaurants, in the theatre, the subway, on the beach, on the Chicago Architecture boat tour. It would probably be easier to say places I haven't pumped. I'm pretty shameless, or rather, I'm normalizing pumping/breastfeeding moms, right?!
But seriously, I definitely wouldn't have the milk supply I have today that (mostly) supports my twins if I didn't have this pump. I have the Medela Symphony, which was a dream for my first but you're tied to the wall, which for a second/third time mom is impossible. My two babes are a chunky 25 lbs each because of this pump!
The only feedback would be that it would be helpful to have a plug or cover over the holes at the top (where the milk pours out) so milk doesn't come out the top when you bend over, or move quickly, or once you're done pumping (and poured the milk out into a container) to keep the residue from leaking out.
But definitely get this pump if you are a second time mom or have twins, it will save your milk supply!!!
I would recommend this to a friend!
Written by a customer while visiting medela.com
Customer Rating
4
Great for all around
on November 2, 2023
Posted by: AlexEss
from Austin Texas
Gender:Female
Pros
1. Parts are easy to clean
2. Can be charged while in use
3. Easy to stop mid pump to empty containers and continue pumping.
4. Easy to empty
5. It is very quiet, or I don't notice it because it is in my pocket.
6. IT USES A TYPE C CHARGER!! No one wants to have to carry around a different charger just for the pump. And then if you lose the original, you have to order a new one and wait for it to come. You can just go out and buy a new charger
1. Parts are easy to clean
2. Can be charged while in use
3. Easy to stop mid pump to empty containers and continue pumping.
4. Easy to empty
5. It is very quiet, or I don't notice it because it is in my pocket.
6. IT USES A TYPE C CHARGER!! No one wants to have to carry around a different charger just for the pump. And then if you lose the original, you have to order a new one and wait for it to come. You can just go out and buy a new charger
Cons
1. The start stop buttons are touch activated so when I put it in my pocket, I turn it off sometimes.
2. Let down is not as strong but I still pump the same amount, it just takes a little longer.
3. I'm tall, so the tubing is barely long enough to put the device in my pocket. Maybe medela can make a holster for me, until then, I think my backpack purse might work pretty good. :)
1. The start stop buttons are touch activated so when I put it in my pocket, I turn it off sometimes.
2. Let down is not as strong but I still pump the same amount, it just takes a little longer.
3. I'm tall, so the tubing is barely long enough to put the device in my pocket. Maybe medela can make a holster for me, until then, I think my backpack purse might work pretty good. :)
I would recommend this to a friend!
Written by a customer while visiting medela.com
Customer Rating
1
Tube seal wears down
on October 12, 2023
Posted by: Sq2023
from Worcester, MA
Gender:Female
This worked great for the first 3 weeks, and then the seal for the tube connected to the pump wore down and now does not pump. I will have to wait to update my review after I get a hold of the customer service team as this has impacted my pumping massively.
No, I would not recommend this to a friend.
Response from medela.comBy Your Customer Solutions Team, October 26, 2023
Hi--- We're sorry to hear that. If you haven't already, please contact our Customer Service team at 800-435-8316 for assistance. We're happy to help!
Written by a customer while visiting medela.com
Customer Rating
5
First Choice for Exclusive Pumper
on September 26, 2023
Posted by: nstevens
from Chicago, IL
Gender:Female
I have several pumps in my closet, but as an exclusive pumper, this is the one I reach for every time (even when I'm parked on the couch). I love that I'm not tied to the wall, it's quiet and doesn't limit my movement. The in-bra cups are nice when I'm pumping around my in-laws or babysitters. As a just-enougher, I'm not willing to sacrifice my supply for *anything* and these cups deliver the same output as any non-portable option I've tried.
I would recommend this to a friend!
Written by a customer while visiting medela.com
Customer Rating
1
DON’T BUY IF YOU HAVE LARGE BOOBS
on September 8, 2023
Posted by: callmekatlyn
Gender:Female
i regret getting this pump, i got it through my clinic so i got my insurance to cover part of it. IT IS AWFUL. i have never had anything induce such rage inside me ever. sometimes
it works awesome, but most of the time i have some sort of issue. half the time it won’t have great suction on one or both my breasts and i won’t notice until i’m 15 minutes into my pump session. i almost NEVER feel completely empty after pumping with this. i have spilled SO much milk because it gets trapped in the tunnel your nipple goes into. i hate this pump with a burning passion. DO NOT WASTE YOUR MONEY.
it works awesome, but most of the time i have some sort of issue. half the time it won’t have great suction on one or both my breasts and i won’t notice until i’m 15 minutes into my pump session. i almost NEVER feel completely empty after pumping with this. i have spilled SO much milk because it gets trapped in the tunnel your nipple goes into. i hate this pump with a burning passion. DO NOT WASTE YOUR MONEY.
No, I would not recommend this to a friend.
Response from medela.comBy *, Your Customer Solutions Team, September 12, 2023
Hi callmekatlyn--- We're so sorry to hear that you're having this experience. Please contact our team directly at 800-435-8316 so we can collect some additional information and assist you properly. We look forward to hearing from you!
Written by a customer while visiting medela.com
Customer Rating
5
Best pump I've used
on September 5, 2023
Posted by: Momma Meesh
from Wisconsin
Gender:Female
This pump, by far, is the best pump I've used. I'm able to pump while getting thing done around the house, without bumping into everything. Also I've noticed I'm able to get about 7-10 ounces more, than when I used my Motif, haaka, or Spectra pump. Very easy to clean.
I would recommend this to a friend!
Written by a customer while visiting medela.com
Customer Rating
2
Really wanted to love it
on August 24, 2023
Posted by: Mills
from Chicago
Gender:Female
All excited and worked so well at the start but now 5 months in and it’s low on suction and gets jammed at times despite having restarted and resetted it. Still with the older pumps. This one isn’t quite there yet.
No, I would not recommend this to a friend.
Response from medela.comBy *, Your Customer Solutions Team, August 24, 2023
Hi Mills--- Thank you for reaching out and sharing your honest feedback. We apologize for the issues that you’ve experienced! Please reach out to our Customer Service team at 800-435-8316 so we can assist you.
Written by a customer while visiting medela.com
Customer Rating
5
Simple and easy
on August 22, 2023
Posted by: KateB
from Upstate NY
Gender:Female
I got this one for work since I do 12hr shifts, and can’t always get away 3-4 times a day. I love how easy it is to use, it’s relatively quiet, and super fast to clean. It’s also really comfortable - even more so than the In Style, which I still use at home and love too.
The only downsides are that you can’t bend over, or else the milk spills out, and boy is that embarrassing and annoying; and I wish there was a lock on the pump, because it’s sensitive and I accidentally pause the pump. Also, if you increase or decrease the settings while pumping, it no longer automatically turns off after 30 minutes. Even so, I wouldn’t trade it in for another hands free.
I would recommend this to a friend!
Response from medela.comBy Your Customer Solutions Team, December 14, 2023
Hi KateB--- We're glad to know that you're enjoying the comfort and ease of use that our Freestyle Hands-free Breast Pump offers. Thank you for sharing your honest feedback, this helps us to continuously improve upon our products. Best wishes!
Written by a customer while visiting medela.com