Customer reviews from medela.com
Medela - Freestyle Hands-free Double Electric Breast Pump - Gray
Average customer rating
4.2
(373 Reviews)
Rating breakdown 373 reviews
5 Stars
206
4 Stars
100
3 Stars
22
2 Stars
13
1 Star
32
74%of customers recommend this product.
(
121 out of
164)
Customer Reviews for Medela - Freestyle Hands-free Double Electric Breast Pump - Gray
Customer Rating
4
Love It, but.....
on January 30, 2021
Posted by: Newmommaof3
from Iowa
Gender:Female
I really love this pump. It’s suction variations is great for when you’re engorged vs. when you just need to pump. It seems to empty the breast pretty good, although I include massaging to help. The only downfall that I have for this pump is that the battery after a month started to not hold a charge for very long. It says that it has a 2 hour battery life, but lately it’s only about an hour.
Response from medela.comBy Your Medela Customer Solutions Team, February 2, 2021
Thanks for taking the time to share your feedback! We're happy to know you are loving it! We suggest doing a reset to help with the battery. You'll just need to connect the pump to the wall outlet and hold down the power button on the side for 10 seconds. Then, charge the pump for 2 full hours. If that doesn't help, reach back out to us and provide reference number 325221. Have a great day!
Written by a customer while visiting medela.com
Customer Rating
1
Pump died
on January 27, 2021
Posted by: Liz-B
from Minot, nd
Gender:Female
The pump was amazing till it died!! I have a 3 week old baby and no pump. I have no option but to use formula. This is really upsetting.
No, I would not recommend this to a friend.
Response from medela.comBy Your Medela Customer Solutions Team, January 29, 2021
We're sorry to hear that! If you haven't yet, please chat with us on our website. Our team is able to assist with troubleshooting. Our breast pumps have a 12-month warranty from the date of purchase as well. When reaching out, please provide reference number 324786. Have a great day!
Written by a customer while visiting medela.com
Customer Rating
3
Was great at the beginning.
on January 19, 2021
Posted by: Amberstar87
from Oklahoma
Gender:Female
I have had mine for 4 months now and it was great to begin with. Now though the suction is not as great as it was, the battery stops charging at 75%, and if I set it down too hard (not hard at all) it turns off completely and won't turn back on until I plug it it. It's already frustrating to have to hand express after pumping for 40 minutes but to not be able to use it at all makes it super frustrating. I hope mine is just defective and these aren't wide spread issues with the pump in general.
I would recommend this to a friend!
Response from medela.comBy Your Medela Customer Solutions Team, January 29, 2021
We're sorry to hear you've had trouble! Please chat with us on our website and provide reference number 324785. We'd be happy to help!
Written by a customer while visiting medela.com
Customer Rating
2
Disappointed with the quality.
on January 19, 2021
Posted by: Paige88
from Vancouver
Gender:Female
I don’t use it frequently and have always followed all the instructions exactly but the tubing began getting milk in it and has gone into the motor. I’ve been informed that the motor cannot be cleaned and is therefore garbage. What a waste of money and equipment. It should not just stop working like that especially when it’s used once or twice a week.
No, I would not recommend this to a friend.
Response from medela.comBy Your Medela Customer Solutions Team, January 29, 2021
We're sorry to hear that happened! Please chat with us on our website so that we can look into your warranty options. Our personal-use breast pumps have a 12-month warranty from the date of purchase. When reaching out, provide reference number 324784. Have a great day!
Written by a customer while visiting medela.com
Customer Rating
1
I used to love up until the power source stopped
on January 15, 2021
Posted by: Milkedmama
Gender:Female
This was gifted to us by a family friend and I’ve used up until recently. It indicates that it’s charged with 2 bars of battery however it won’t turn on even though it’s lit and clearly charged. Disappointed and I start work in a couple of weeks so I’ve been working to build a stash for little one once I do and now I’m a little worried about how this can effect my production etc
No, I would not recommend this to a friend.
Response from medela.comBy Your Customer Solutions Team, January 21, 2021
We're sorry to hear your experience hasn't been as we had hoped! Please chat with us on our website so that we may assist. When reaching out, provide reference number 323468. Have a great day!
Written by a customer while visiting medela.com
Customer Rating
5
Totally worth the money
on January 12, 2021
Posted by: LissyD
from Miami
Gender:Female
Great pump suction , so happy I’m not plugged to the wall. Best purchase ever
I would recommend this to a friend!
Response from medela.comBy Your Medela Customer Solutions Team, January 29, 2021
Hi LissyD--- Thanks for taking the time to share your feedback!
Written by a customer while visiting medela.com
Customer Rating
1
Battery stopped fully charging after 3 months
on January 3, 2021
Posted by: Leonor
from Seattle WAshington
Gender:Female
[This review was collected as part of a promotion.] I used this pump for 3 months and it stopped fully charging right before I started back at work.
No, I would not recommend this to a friend.
Response from medela.comBy Your Customer Solutions Team, January 8, 2021
Hi Leonor--- We're sorry to hear you've experienced trouble! We recommend trying a reset. You'll need to connect the pump to the wall outlet, turn it on, and then hold down the power button for 10 seconds. Once that is done, charge the pump for a full 2 hours. If that doesn't help, please chat with us on our website and provide reference number 321466. We'd be happy to help!
Written by a customer while visiting medela.com
Customer Rating
1
Would not recommend
on December 10, 2020
Posted by: smck
from Pontotoc Mississippi
Gender:Female
I bought this soon after it was released, but I really wish I had gotten a different one. It freezes up frequently, requiring for it to be plugged in to reset before it will unfreeze so that you can use the buttons. Sometimes it takes a significant amount of time to reset which is a huge downside because I only have so much time that I can use to pump at work. This is a huge inconvenience as I mostly bought this so that I didn’t have to sit next to an outlet. I literally have to carry my computer around with me at work so that I can plug the cord into my computer when it freezes up. The suction is only equal on both sides about 50% of the time.
There are a few pros:
It’s compact and easy to carry to and from work.
The flex fit of the the flanges are more comfy than just the hard plastic ones.
It’s compact and easy to carry to and from work.
The flex fit of the the flanges are more comfy than just the hard plastic ones.
Cons:
- cost a good bit more than the more traditional ones
- it’s rechargeable, which is great...except for the fact that I’ve had to plug it in for EVERY single use due to the fact that it freezes up so frequently
- cost a good bit more than the more traditional ones
- it’s rechargeable, which is great...except for the fact that I’ve had to plug it in for EVERY single use due to the fact that it freezes up so frequently
Overall, I think this could be a great pump with some technological updates. The right idea is there, but the technology of it is lacking. I would not recommend this pump to anyone.
Response from medela.comBy Your Customer Solutions Team, December 16, 2020
We're sorry to hear your experience hasn't been as we had hoped! Please chat with us on our website so that we can help troubleshoot. If we are unable to resolve that for you, please know that your breast pump also has a 12-month warranty from the date if purchase! When reaching out, just provide reference number 319073.
Written by a customer while visiting medela.com