Customer reviews from medela.com
Medela - Freestyle Hands-free Double Electric Breast Pump - Gray
Average customer rating
4.2
(373 Reviews)
Rating breakdown 373 reviews
5 Stars
206
4 Stars
100
3 Stars
22
2 Stars
13
1 Star
32
74%of customers recommend this product.
(
121 out of
164)
Customer Reviews for Medela - Freestyle Hands-free Double Electric Breast Pump - Gray
Customer Rating
1
Pump last 5 months and died.!!
on November 20, 2021
Posted by: Destiny331
from Orlando
Gender:Female
I purchased a pump in may of this year I believe and I’ve run into a number of issues with it since then. I purchased the Medela’s Freestyle Flex Double Electric Breast Pump. After 5 months of using it the pump would not hold a charge or work without being plugged in. Even with it being fully charged I couldn’t move around with it because it would just shut off and not come back on unless plugged up. I purchased this pump solely based on the fact that I could move freely around and still be able to pump. It has honestly been an extreme hassle and headache to pump with this product. The suction after awhile was extremely low and I could only pump one side at a time. Now it just died and isn’t holding charge even after doing a reset. I believe I was given a defective pump which is absolutely absurd being that the pump is extremely pricey just for it not to work.
No, I would not recommend this to a friend.
Response from medela.comBy *, Your Customer Solutions Team, February 8, 2022
Hi Destiny331--- We're so sorry you have experienced these issues with the Freestyle Flex! Please contact us at 800-435-8316 with reference number 380976 so we can help. We look forward to hearing from you!
Written by a customer while visiting medela.com
Customer Rating
3
Great pump! When it worked…
on October 17, 2021
Posted by: Junebug22
from Kansas
Gender:Female
I absolutely loved this pump! Easy to transport and use wherever I needed to use it. However, 11 months in and it has just stopped working. I’m not done pumping yet and I don’t know what to do now. I am so disappointed.
Response from medela.comBy *, Your Customer Solutions Team, October 18, 2021
Hi Junebug22--- We're very sorry to hear this! Please contact our Customer Service Team at 800-435-8316 with reference number 363111 so we can help. We look forward to assisting you!
Written by a customer while visiting medela.com
Customer Rating
4
Very convenient
on August 18, 2021
Posted by: Anonymous
from Colorado
I’ve been using this pump for 3 months as I am Exclusively pumping. It’s been so nice not being connected to the wall! I have great output and love that there are NINE suction levels!! The only downfall is having to replace the entire connector instead of just the membranes. Complete waste of money. I have to buy 1 set a month to keep good suction as I pump quite a bit each day, and unfortunately it’s out of pocket as my insurance doesn’t cover parts. Wish I would have known this so I could have bought parts before baby came, now the expense is getting to be too much and I planned on pumping for a year.
I have also noticed that some days during a pump session when I go to up the level, the screen doesn’t work and won’t register that I’m pushing the buttons. It’s happened about 6-7 times randomly since I’ve had it. Hope I don’t have a defective product.
If it weren’t for those 2 things this would have 5 stars! I love it otherwise!
I have also noticed that some days during a pump session when I go to up the level, the screen doesn’t work and won’t register that I’m pushing the buttons. It’s happened about 6-7 times randomly since I’ve had it. Hope I don’t have a defective product.
If it weren’t for those 2 things this would have 5 stars! I love it otherwise!
I would recommend this to a friend!
Response from medela.comBy *, Your Customer Solutions Team, August 24, 2021
Hi CassieDemaria--- Thank you for sharing your honest feedback! We're sorry to hear about the issues you have had with the Freestyle Flex, please contact our Customer Service Team at 800-435-8316 with reference number 354190 so we can assist with this. We look forward to hearing from you!
Written by a customer while visiting medela.com
Customer Rating
3
I miss the original FreeStyle!
on August 18, 2021
Posted by: Sweet Misty
from Cabot, Arkansas
Gender:Female
I've had this pump about a month when I sadly broke my old Freestyle that had about 5 months use from my last baby. This pump has some nice features, but it doesn't compare to the original pump. It is quiet compared to the original, but the battery life and suction DOES NOT COMPARE. I wish they would have continued that using the old model and just improved where needed such as how loud it was. That was really my only dislike on the old model and the only think I can say I love about the new FreeStyle Flex. I'm praying I don't experience any of the problems other users have reported.
Response from medela.comBy *, Your Customer Solutions Team, August 24, 2021
Hi Sweet Misty--- Thank you for sharing your honest feedback. We're sorry to hear that your experience with the Freestyle Flex wasn't what we had hoped. Please never hesitate to reach out to our Customer Service Team at 800-435-8316 if you need assistance.
Written by a customer while visiting medela.com
Customer Rating
3
Great, but after 8wks already breaking.
on August 14, 2021
Posted by: JoyfulJoy
from Chicago
Gender:Female
I've had this pump for 8 weeks, using it pretty consistently. The touch screen is already unresponsive at times. Meaning you can not change the suction level or pause... or even start pumping! Turn it off, wait and and back on usually does the trick. I can deal with it, I'm just worried it will get worse.
I do love the mobility and freedom it provides.
I do love the mobility and freedom it provides.
I would recommend this to a friend!
Response from medela.comBy *, Your Customer Solutions Team, August 16, 2021
Hi JoyfulJoy--- We’re sorry you’re having this experience with the Freestyle Flex. Our Customer Service Team can best assist you with this issue. Please call us at 800-435-8316 with reference number 352880. We look forward to hearing from you!
Written by a customer while visiting medela.com
Customer Rating
1
BEWARE: low suction
on August 5, 2021
Posted by: SZmom
from Hampton Bays, NY
Gender:Female
I bought this pump to replace my Freestyle Flex (previous model) when the battery would no longer hold a charge. It was unfortunate because I was 9 month into my year of pumping. I thought that my supply had just gone down but actually this pump hardly sucks even on level 9 and was not fully draining my breasts. Today after pumping 25 min with this pump and not able to get any more out, I plugged my old Flex into the wall and got another 3 oz on one side and 1 oz on the other in just 8 minutes. Back to back there is a noticeable difference between the power of the two pumps. I'd say a level 5 or 6 on the old Freestyle Flex is equivalent to a 9 on the new version. I'm going back to the old pump and will just have to plug in. It's unfortunate I dumped money on the new version. I had hoped for the freedom of not plugging in, but it's just not an effective pump. Don't waste your money like I did.
No, I would not recommend this to a friend.
Response from medela.comBy *, Your Customer Solutions Team, August 5, 2021
Hi SZmom--- We apologize for the issues that you’ve experienced, we’ll continue to do our best to make sure that you always have a pump that works as well as it should. Please contact our Customer Service Team at 800-435-8316 with reference number 351425 as soon as possible so we can help you.
Written by a customer while visiting medela.com
Customer Rating
5
So far so good.
on February 23, 2021
Posted by: MommaLam
from Somerset pa
I just got this today and I absolutely love it so far battery life can be iffy but it can last 2 hours of pumping so that’s good. Very quiet and had great suction
I would recommend this to a friend!
Response from medela.comBy Your Medela Customer Solutions Team, February 24, 2021
We're so happy to hear that! Thanks for sharing your feedback!
Written by a customer while visiting medela.com
Customer Rating
2
pump stopped turning on
on February 19, 2021
Posted by: Alandra
from San Antonio Texas
Gender:Female
I bought this three months ago and unfortunately it hasn’t been working for me . I use this pump as my go to pump now and it was working great but it stopped working . Fully charged and I can’t get it to turn on and it’s really difficult for me since I rely on it very much . I haven’t been able to get in contact with medela support :(
I would recommend this to a friend!
Response from medela.comBy Your Medela Customer Solutions Team, February 24, 2021
Hi Alandra--- We're sorry to hear that happened! It looks like our team has responded to your email with a reference number of 327983. Please reach out to us via chat or phone at 1-800-435-8316. We'd be happy to help!
Written by a customer while visiting medela.com