Customer reviews from medela.com
Medela - Freestyle Hands-free Double Electric Breast Pump - Gray
Average customer rating
4.2
(373 Reviews)
Rating breakdown 373 reviews
5 Stars
206
4 Stars
100
3 Stars
22
2 Stars
13
1 Star
32
74%of customers recommend this product.
(
121 out of
164)
Customer Reviews for Medela - Freestyle Hands-free Double Electric Breast Pump - Gray
Customer Rating
1
Convenient but breaks
on July 13, 2022
Posted by: Brybot
from Dallas, TX
Gender:Male
The first one of these we bought got a little bit of milk into the pump unit about two weeks after starting so it would no longer turn on without getting very hot. Figuring it was user error, we got a second. This one lasted about 3.5 months and now does not turn on without being plugged into the wall, defeating the purpose of a portable pump. No liquid has gotten in this time and we haven't left it plugged in aside from charging. Given this pump is not totally covered by most insurance plans, it hasn't at all been worth the cost.
No, I would not recommend this to a friend.
Response from medela.comBy *, Your Customer Solutions Team, July 14, 2022
Hi Brybot--- We're sorry to hear about the issues you have experienced! Medela offers a 12 month warranty on personal use breast pumps. Please reach out to us at 800-435-8316 with reference number 407691 so we can collect some additional information and assist you properly. We look forward to hearing from you!
Written by a customer while visiting medela.com
Customer Rating
2
Not recommend for exclusive pumper
on April 26, 2022
Posted by: Akdmom
Gender:Female
Received this product from my insurance. It was going strong but after the first 3 months it went out. I received a 2nd battery that also went out. I’m on my 3rd, and it is going out again. If your an exclusive pumper I don’t recommend this pump. Doesn’t have a long lifespan.
However Medela costumer service was excellent replacing the multiple batteries.
However Medela costumer service was excellent replacing the multiple batteries.
No, I would not recommend this to a friend.
Response from medela.comBy *, Your Customer Solutions Team, April 28, 2022
Hi Akdmom--- We're sorry to hear this but glad our Customer Service team was able to help. Please never hesitate to reach back out to us at 800-435-8316 for further assistance. We'd be happy to help!
Written by a customer while visiting medela.com
Customer Rating
3
LED buttons stopped working
on March 5, 2022
Posted by: Lacysmom
from California
Gender:Female
I bought this a month ago and the plus and minus buttons have already stopped working. Granted I pump about 6 times a day but after a month the levels should still work. It’s frustrating when you spend this much on a pump.
Other then that the pump is great and being portable is key!
Other then that the pump is great and being portable is key!
Response from medela.comBy *, Your Customer Solutions Team, March 9, 2022
Hi Lacysmom--- We’re sorry to hear that you experienced this issue with our product! Please contact our Customer Service team at 800-435-8316 so we can help resolve this. When reaching out, just provide reference number 385569. We look forward to hearing from you!
Written by a customer while visiting medela.com
Customer Rating
1
Portable but terrible suction
on February 17, 2022
Posted by: Daya
from Florida
Gender:Female
The first two weeks the pump worked great, but now the suction is very weak. I’ve tried troubleshooting, making sure all parts were connected, and flanges on properly. It started off great with expressing 6-9oz each session to now not evening pumping an ounce. I also have the pump in style max flow and was able to express milk as needed but I need something portable because I also have a toddler to chase after. Kinda feel as if I should have purchased the Maxi swing but lesson learned.
As far as battery life, it’s great. I am able to pump about 6 sessions for 20 mins.
No, I would not recommend this to a friend.
Response from medela.comBy *, Your Customer Solutions Team, February 17, 2022
Hi Daya--- We're sorry that you're having suction issues with your Freestyle Flex! Please reach out to us at 800-435-8316 with reference number 382508 so we can help. We look forward to hearing from you!
Written by a customer while visiting medela.com
Customer Rating
4
Sufficiently strong but need smaller parts
on February 6, 2022
Posted by: Lily
from Boston, MA
Gender:Female
Sufficiently strong enough of a double pump for me. I was using a hospital grade rental previously - Medela Symphony. I am a short person though and wish the pump parts were compatible with the Symphony, which are smaller overall. I have to sit up completely straight with the 5 oz bottles or they are up against my legs. Alternatively (or additionally), the bottles could come shorter and smaller. 3 oz bottles would be perfect because I never pump more than that on one side anyway. And it would be nice to be able to use the same pump parts anyway.
I would recommend this to a friend!
Response from medela.comBy *, Your Customer Solutions Team, February 10, 2022
Hi Lily--- Thank you for sharing your honest feedback as it helps us to continuously improve upon our designs!
Written by a customer while visiting medela.com
Customer Rating
5
This plus the app is awesome
on February 3, 2022
Posted by: Bpen
from Maine
Gender:Female
I’m currently attempting to re-lactate as I originally had the pump in style & forgot I was attached to the wall…. And well it’s broken now. So needless to say that taught me a lesson that I needed one that I didn’t have to be plugged to the wall with and this is it! I went from producing barely 5mls to now 2oz each session which I’m still trying to build up but only on day 5 of this process. The suction is great! The portability is the absolute best. The pump it’s self weighs practically nothing and I can hang it off my wrist to walk around to get things done. The fact that I can pump and then a couple hours later go onto the app to see the session right there and add how many oz I pumped is spectacular (nevermind all the other things the app can track). I do kind of wish the battery lasted longer than 2hrs but, 2hrs is a million times better than having to remain plugged in in one spot
I would recommend this to a friend!
Response from medela.comBy *, Your Customer Solutions Team, February 3, 2022
Hi Bpen --- We’re so honored to have played a part in your breast milk feeding journey. Thank you for sharing your feedback with other parents like you!
Written by a customer while visiting medela.com
Customer Rating
1
Wealing around breast cups
on January 19, 2022
Posted by: Media_Mike
from Miami FL
Gender:Male
We bought this model about a week ago thinking that this would be the best option for us when we started pumping we realize that milk was leaking from the cups and the back module we tried everything we could to keep the milk in the bottle unfortunately we continue to have issues with leaking around the seal and the nipple we have used Medela in the past for our first pregnancy and we didn't have any issues it seems like the new products now are not as good as they used to be.
No, I would not recommend this to a friend.
Response from medela.comBy *, Your Customer Solutions Team, February 2, 2022
Hi Media_Mike --- Thank you for reaching out and providing your honest feedback. We understand how valuable each drop of milk is. Please contact our Customer Service team at 800-435-8316 and use reference number 380004 so that we may do our best to get you back on track.
Written by a customer while visiting medela.com
Customer Rating
1
Doesn’t take a charge. Only had it for 3 months.
on December 19, 2021
Posted by: EREY
from Texas
Gender:Female
I bought this a month before my little one arrived in September, I started pumping when she was about 6 weeks old. I do not pump regularly but now that I’m back at work I do need to pump during the day when I’m not breastfeeding. Today I started pumping at a full battery and writhing 12 minutes my pump died. Now my pump is not charging. I’m so incredibly disappointed. Such a waste of money.
No, I would not recommend this to a friend.
Response from medela.comBy *, Your Customer Solutions Team, March 1, 2022
Hi EREY---We're sorry to hear about your experience, this is not what we want for our moms. Please contact our Customer Service team at 800-435-8316 so we can collect some additional information from you and assist you properly. When calling in, just provide reference number is 384301. We look forward to hearing from you!
Written by a customer while visiting medela.com