Customer reviews from medela.com
Medela - Freestyle Hands-free Double Electric Breast Pump - Gray
Average customer rating
4.2
(368 Reviews)
Rating breakdown 368 reviews
5 Stars
204
4 Stars
98
3 Stars
22
2 Stars
13
1 Star
31
74%of customers recommend this product.
(
119 out of
161)
Customer Reviews for Medela - Freestyle Hands-free Double Electric Breast Pump - Gray
Customer Rating
4
Easy to use
on February 5, 2023
Posted by: Jessi
[This review was collected as part of a promotion.] I received this product through the Stellar Product Testing Panel. The Medela Freestyle Hands-free pump is extremely easy to use and to complete tasks throughout your daily life while you’re using it. The only downside was that I think the suction could have been a bit better.
It wasn’t noticeable that I was using it and was easy to use within a nursing bra. I was able to get down on the floor to play with my daughter, do dishes, fold laundry, cook dinner and more while using it which was a huge improvement to other pumps.
I’d definitely recommend it to someone looking for a hands free pump!
Response from medela.comBy *, Your Customer Solutions Team, April 5, 2023
Hi Jessi--- Thank you for sharing your honest feedback!
Written by a customer while visiting medela.com
Customer Rating
4
Easy Portable Hands Free Pump
on February 5, 2023
Posted by: JenJRM
[This review was collected as part of a promotion.] I wasn't sure what to expect from this pump, but I'm very pleased with it. I have other hands-free brands that are much more expensive, but I had an easier time with this one. I find that I get similar output as my wall pumps. The collection cups are simple to put in the bra and just start pumping. They also take less time to clean compared to other more expensive hands-free brands. There is no crazy learning curve, either. You just pump.
The pump is small and takes up much less space than your go-to wall pump. It's very light. You can still hear it while you're using it, but it's not as loud as a wall pump. I wouldn't use it while working around others, but I'd feel comfortable using it in the car or in other places where there's some background noise.
I haven't used this pump out of house yet, but I was able to pump comfortably while working at my desk and walking around (doing dishes, etc).
The collection cups will leak while you're emptying them if you're not careful, which is the reason I rated it as 4 stars instead of 5! Just empty it over a bowl (to collect any milk you may lose) the first few times to get used to it.
Thank you to Stellar Product Testing Panel for giving me this product to review!
Response from medela.comBy *, Your Customer Solutions Team, April 5, 2023
Hi JenJRM--- We're so happy to hear that! Thank you for your honest feedback!
Written by a customer while visiting medela.com
Customer Rating
4
Good option for a small pump
on February 5, 2023
Posted by: Lamoll
[This review was collected as part of a promotion.] Thanks to the Stellar Product Testing Panel for providing me with this breast pump. I was looking for a small pump that I can use when traveling. The pump was pretty easy to assemble and I like that there were two flange size options. The display on the pump is a tad overcomplicated in my view but after reviewing instructions it was clear. The parts are easy to clean and dry. I wish the pump came with a bag to store everything neatly when traveling. The pumping itself met my expectations- no issues expressing milk. Felt a little more uncomfortable than my regular pump, but I think it was mainly due to the positioning of the cups. It is really difficult to see if the cup is on right and the nipple is in the middle if the flange due to where the membrane obscures the view. So you have to do it by feel. I am excited to take in a trip and that would be a real test of it
Response from medela.comBy *, Your Customer Solutions Team, April 5, 2023
Hi Lamoll--- Thank you for taking the time to share your feedback!
Written by a customer while visiting medela.com
Customer Rating
5
So convenient and comfortable
on February 5, 2023
Posted by: Sara
[This review was collected as part of a promotion.] I was given this breast pump to try as part of the Stellar Product Testing Panel. I have always used trusted this brand with my children because the machines are great quality. The suction on this is exactly what I expected. I am able to pump a good amount using these hands free flanges and they fit me comfortably. I was a but skeptical at first whether my smaller breasts would hold them but it honestly works great. I like that I can pump discreetly while being hands free and adjust the settings on the pump as needed. I like how quiet this is so it really is discreet. Having 2 toddlers and a baby I need my hands free and this has been a godsend for that. I am able to continue housework and care for my little ones without stopping and starting again which is the enemy of my breast production to have to stop during a let down. I really appreciate the design and innovative technology and I would recommend this brand and style of pump to anyone.
Response from medela.comBy *, Your Customer Solutions Team, April 5, 2023
Hi Sara---We appreciate your feedback! Thank you for choosing Medela!
Written by a customer while visiting medela.com
Customer Rating
5
Second time mom loving this hands free pump
on February 5, 2023
Posted by: Pump
[This review was collected as part of a promotion.] I was given this breast pump to try as part of the Stellar Product Testing Panel. I am a second time mom. My son just hit 6 months and I have been back at work since 10 weeks. I pump 3-4 times a day. 2-3 times at work and once before I go to bed. The Medela Freestyle Hands-free Double Electric Breast Pump was a game-changer! The pump is rechargeable and I was able to use it 4 times before needing to recharge. I was very pleased at the effectiveness of the pump, even when it was at low battery. When I was pumping and the battery died, I was able to plug it in and continue pumping. I have not noticed any difference in milk production using the hands free pump. I love that it is light weight and I am not attached to a wall outlet while using it. The tubing can go under my shirt and the cups in my bra and I can do almost anything- hold my baby, perform computer work, make dinner, even be in the car! It fits easily into any bag- I put the cups in a zipper bag and a couple of bottles for milk and can fit it all in my laptop bag, no problem!!
Pros: light weight, easy to use/ simple screen and buttons, easy to clean (only 3 pieces), able to move freely while using, effective at expressing
Cons: touch screen is sensitive so when moving around it is easy to push a button accidentally, the cups are large and to sterilize I have to do two rounds of boiling, you can’t see your nipples while expressing- I was able to tell by feel that milk was being expressed but this may be harder for some moms.
Cons: touch screen is sensitive so when moving around it is easy to push a button accidentally, the cups are large and to sterilize I have to do two rounds of boiling, you can’t see your nipples while expressing- I was able to tell by feel that milk was being expressed but this may be harder for some moms.
Response from medela.comBy *, Your Customer Solutions Team, April 14, 2023
Hi Pump--- We're thrilled to know that you've had a great experience! Thank you for your honest feedback. Best wishes!
Written by a customer while visiting medela.com
Customer Rating
4
Convenient and Discreet
on February 5, 2023
Posted by: DElliott
[This review was collected as part of a promotion.] The Medela Freestyle Hands-free Double Electric Breast Pump is a wonderful solution for discreet pumping on the go! The suction and output is much better than I expected it to be, and I love the clear cup so that I can see my output. I also especially loved how easy and mess free it was to empty the cups. Ideally, I wish the pump was a little smaller, as I felt like it was slightly obvious I had a pump in, but on the other hand, I wouldn’t be able to pump out as much if it were smaller. It also took some time for me to find the best way to conceal the tubing and box in public. Overall, this is a great pump for expressing on the go and is fairly discreet as well.
Thanks to the Stellar Product Testing Panel for providing me with this breast pump.
Response from medela.comBy *, Your Customer Solutions Team, April 14, 2023
Hi DElliott--- Thank you for your terrific feedback!
Written by a customer while visiting medela.com
Customer Rating
3
Medela Freestyle Hands Free Breast Pump
on February 5, 2023
Posted by: hawaiisun0
[This review was collected as part of a promotion.] I was given this breast pump to try as part of the Stellar Product Testing Panel.
The Medela Freestyle Hands Free Double Electric Breast pump is very easy to use. Its included parts are minimal and come together quickly in a non-overwhelming manner. This makes clean up quick as well. It is also effective in helping one express and pump milk.
This pump was also effective in giving my hands freedom when the time came for me to pump. I was able to hold a toddler in my lap and read him a book, I was able to start dinner, and even finish mopping the kitchen floor. Pumping is time-consuming. Being able to multi-task while pumping is one of the best gifts for a nursing mother. It is the gift that keeps giving. If a mother is able to multi-task than she is given more time. Time to be more present for her family or even herself.
However, even the though the pump is effective and easy to use, it did have a one negative part for me. The pump is not nearly as discreet and compact as I would have hoped for. It felt very bulky inside my nursing bra. I never felt comfortable using it in public without a nursing cover over me.
This is why I gave the pump three stars. I loved using it in the privacy of my own home. It gave my hands freedom and gave me more time in my day. However, it did not check all the boxes and allow me to pump wherever and whenever I wanted too.
Response from medela.comBy *, Your Customer Solutions Team, March 3, 2023
Hi hawaiisun0--- We appreciate your honest feedback as it helps us to continuously improve upon our designs. Wishing you all the best!
Written by a customer while visiting medela.com
Customer Rating
4
Hands Free Convert
on February 5, 2023
Posted by: LaurenH
[This review was collected as part of a promotion.] This pump has been a fantastic change to my pumping routine! I am able to express as much, if not more* milk with this than with my other pump! I use it whenever possible.
I have loved being able to pump by just putting the easily assembled collection cups in my fave nursing tanks that are supportive enough to keep them in place on my DDs. Much better than having to halfway undress with shields and bottles dangling. And the three easy parts to clean is a great improvement over 6+ per side for my other pump setup. This is the first wireless pump that I have used, and it was nice to be cord free with the re-chargeable battery.
The app and pump communicate via Bluetooth to track date/time, pump session length, and even pump level/suction, but volume must be manually entered.
I have loved being able to pump by just putting the easily assembled collection cups in my fave nursing tanks that are supportive enough to keep them in place on my DDs. Much better than having to halfway undress with shields and bottles dangling. And the three easy parts to clean is a great improvement over 6+ per side for my other pump setup. This is the first wireless pump that I have used, and it was nice to be cord free with the re-chargeable battery.
The app and pump communicate via Bluetooth to track date/time, pump session length, and even pump level/suction, but volume must be manually entered.
*The biggest drawback for me is the cup capacity. I can only use this pump for afternoon/evening pumps because my morning pump volume is usually around 13oz and the 5oz capacity per collection cups is unfortunatley not compatible with the output of my morning pump sessions. I have actually gotten 5.5 oz per cup a few times, which thankfully did not overflow the cups. Rather, I think the suction significantly decreases once the level of milk reaches the level of the nipple tunnel.
While I would say this pump is compact, I did not think it was discreet enough to pump around other people (ie without closing my office door), but I had no problem with using them in a drive thru line.
The clear cups are convenient for nipple alignment initially, but fog up quickly once milk starts flowing which makes it difficult to check if they are still aligned.
One final thing is that the "snap" of the collection cup assembly is very important! I had a mishap the first time I used it since one of the cups was not fully connected. It held together for the first 15 minutes of my pumping session, so when it leaked out the bottom, it was a substantial amount. Make sure there is a snap/click!
Some recommendations for improvement:
I'd like to be able to try the collection cups with another pump, or even the pump with the flanges and bottles I already have, but the tubing is only compatible with the Freestyle pump.
This pump can remember up to 30 pumps to transfer data to the app, but it does not remember previous pump settings for stimulation and expression phases which would be nice so I didn't have to readjust them each time I start to pump.
It did take longer than the 2 hours expected to fully charge the battery from empty. However, a full battery lasted for 160 minutes which is longer than the expected 2hr/8 sessions.
I'd like to be able to try the collection cups with another pump, or even the pump with the flanges and bottles I already have, but the tubing is only compatible with the Freestyle pump.
This pump can remember up to 30 pumps to transfer data to the app, but it does not remember previous pump settings for stimulation and expression phases which would be nice so I didn't have to readjust them each time I start to pump.
It did take longer than the 2 hours expected to fully charge the battery from empty. However, a full battery lasted for 160 minutes which is longer than the expected 2hr/8 sessions.
The user manual did not mention a replacement time-frame for the membranes, which wear out on any other pump, so I am curious to see if that is recommended, what the time-frame is, and how available those membranes will be once this pump goes to market. A very minor thing I've noticed is a "chime" at the 15 minute mark. Not an issue, just not mentioned in the user manual.
I was given this breast pump to try as part of the Stellar Product Testing Panel.
Response from medela.comBy *, Your Customer Solutions Team, April 19, 2023
Hi LHamilton--- We appreciate your feedback and love hearing your suggestions as well! If you ever need help or have any questions about your breast pump, please don't hesitate to reach out to us at 800-435-8316. We have some excellent resources to help our mommas!
Written by a customer while visiting medela.com