Customer reviews from medela.com
Medela - Freestyle Hands-free Double Electric Breast Pump - Gray
Average customer rating
4.2
(373 Reviews)
Rating breakdown 373 reviews
5 Stars
206
4 Stars
100
3 Stars
22
2 Stars
13
1 Star
32
74%of customers recommend this product.
(
121 out of
164)
Customer Reviews for Medela - Freestyle Hands-free Double Electric Breast Pump - Gray
Customer Rating
2
Very Glitchy & Not Enough Sizes
on October 21, 2024
Posted by: HMW8898
from Las Vegas
I put this breast pump on my registry and received it as a gift, however I so wish I would’ve chosen a different brand. My issues with it begin with the fact that it:
1. Has an open spout at the top so you can’t bend over since it doesn’t close. Also makes for storing milk while pumping on the go more complicated since you can’t just keep it in the pumps themselves.
2. The touch screen is so ridiculously sensitive if it brushes against your leg or hits the counter, it might pause or change settings on you.
3. Wasn’t a fan of the wrist strap motor design…kinda takes away from it being hands-free because it’s swinging everywhere and the tubes aren’t that long so if you set it down you’re on a short leash.
4. There are only breast shield sizes available above 21mm, which is actually pretty large. If you need anything smaller, you have to order some 3rd party inserts which in my experience make the pump less effective.
5. Worst of all, it recently started glitching. I’ve only had it for 2 months and it will suddenly stop out of nowhere with full battery and the buttons will become unresponsive. Right now it has full battery but won’t work unless it’s plugged in - which completely defeats the purpose of it being a hands free pump.
1. Has an open spout at the top so you can’t bend over since it doesn’t close. Also makes for storing milk while pumping on the go more complicated since you can’t just keep it in the pumps themselves.
2. The touch screen is so ridiculously sensitive if it brushes against your leg or hits the counter, it might pause or change settings on you.
3. Wasn’t a fan of the wrist strap motor design…kinda takes away from it being hands-free because it’s swinging everywhere and the tubes aren’t that long so if you set it down you’re on a short leash.
4. There are only breast shield sizes available above 21mm, which is actually pretty large. If you need anything smaller, you have to order some 3rd party inserts which in my experience make the pump less effective.
5. Worst of all, it recently started glitching. I’ve only had it for 2 months and it will suddenly stop out of nowhere with full battery and the buttons will become unresponsive. Right now it has full battery but won’t work unless it’s plugged in - which completely defeats the purpose of it being a hands free pump.
I will say, my two positives are that, they are easy to clean because of the small amount of parts and, when it is functioning normally, it DOES get milk out pretty effectively. I’d say equivalent to, if not slightly better than a standard Spectra S2 pump which has a large hospital grade motor. I’m hoping I can get a refund or at least replacement or something since it seems to be dying on me after only 2 months of use.
No, I would not recommend this to a friend.
Response from medela.comBy Your Customer Solutions Team, October 28, 2024
Hi HMW8898--- We apologize for the issues you have experienced. If you haven't already, please reach out to our Customer Service team at 800-435-8316 so we can properly assist. We look forward to hearing from you!
Written by a customer while visiting medela.com
Customer Rating
3
Missing a very important feature
on October 15, 2024
Posted by: ratko
from Sofia, BG
Gender:Male
There is no way to lock the touch buttons. This wouldn't be an issue if the pump wasn't marketed as "hands-free" and wearable. With no lock on the buttons it is hardly wearable - they are way too easy to press with any body part, and even trough clothes.
My solution is to use an antistatic bag from an old hard drive, it spoils the looks but prevents accidental touches. Or if you haven't bought it yet, just go for the classic Swing Maxi motor, which is a bit heavier, but has actual physical buttons.
Also, the bluetooth connectivity is just a gimmick, but sadly that's the age we live in, everything has to be connected and touchscreen.
Otherwise the pump is very good and feels solid. If it's as durable as our 10+ year old Swing and the touch buttons don't bother you it's worth the premium price.
No, I would not recommend this to a friend.
Response from medela.comBy Your Customer Solutions Team, October 28, 2024
Hi ratko--- We appreciate your honest feedback as it helps us to continuously improve our products. Please don't hesitate to reach out to us at 800-435-8316 with any questions or additional input. We're here to help!
Written by a customer while visiting medela.com
Customer Rating
1
These just spill all your milk everywhere
on August 10, 2024
Posted by: LizC
This is like a first draft product at best. No matter what you do milk is always spilling everywhere. I would say I lose between 1 and 2 oz each time. Then I have to mop the floors, change my clothes, and shower. I loved my Spectra but this is definitely one of the worse breast pumps on the market. Please do not buy this.
Cup Design
1) The cups don't sit upright on the counter when you take them off - so you set them down they roll over and the milk spills everywhere.
2) If you lean over (even just a bit) while wearing them milk pours out top because of the way the product holes are aligned. So you really can't walk around or pick up the baby.
3) Because of the way it's designed you cannot see if your nipple is in the center of the tube making it impossible to know if it's properly aligned without taking it off and looking at how the machine is shaping your nipple; but if you so much as touch the product milk goes everywhere.
1) The cups don't sit upright on the counter when you take them off - so you set them down they roll over and the milk spills everywhere.
2) If you lean over (even just a bit) while wearing them milk pours out top because of the way the product holes are aligned. So you really can't walk around or pick up the baby.
3) Because of the way it's designed you cannot see if your nipple is in the center of the tube making it impossible to know if it's properly aligned without taking it off and looking at how the machine is shaping your nipple; but if you so much as touch the product milk goes everywhere.
Pump Design
1) You're connected to a cord that must be then worn around your wrist - the cord isn't long enough to pull your shirt down over it so you have to be walking around in just a bra to wear it if you're any taller than 5'0".
2) It's a really, really slow pump - in my Spectra I can get 6 oz in about 12 minutes. With this pump it takes about 30 minutes to get 4 oz even on the highest setting. Which compared to the Spectra HURTS.
3) The unit that attaches to your wrist vibrates like crazy to do the pumping. You cannot set it on the counter as it will vibrate itself off the counter which will disconnect the pump and, again, spill milk everywhere.
1) You're connected to a cord that must be then worn around your wrist - the cord isn't long enough to pull your shirt down over it so you have to be walking around in just a bra to wear it if you're any taller than 5'0".
2) It's a really, really slow pump - in my Spectra I can get 6 oz in about 12 minutes. With this pump it takes about 30 minutes to get 4 oz even on the highest setting. Which compared to the Spectra HURTS.
3) The unit that attaches to your wrist vibrates like crazy to do the pumping. You cannot set it on the counter as it will vibrate itself off the counter which will disconnect the pump and, again, spill milk everywhere.
Of all the babies things I have purchased this was the biggest waste of money. I cannot believe Medela is even selling this. The product designers should be embarrassed. There is no way a mom that has pumped before had anything to do with this design. It feels like it was made by a group of old men that didn't understand breasts.
No, I would not recommend this to a friend.
Response from medela.comBy Your Customer Solutions Team, August 14, 2024
Hi LizC--- We’re very sorry to hear about the difficulties you’ve experienced with the pump and understand your frustration. This is not the experience we want for our customers. Please contact us directly at 800-435-8316 so we can gather more details and assist you properly. We appreciate your feedback and look forward to assisting you!
Written by a customer while visiting medela.com
Customer Rating
2
Keeps dying on me
on July 9, 2024
Posted by: Chibiaero13
from Flordia, Tampa
Gender:Female
I bought this pump 8-9 months ago. It’s was working wonderfully untill about recently a week ago it started shutting off randomly and won’t turn back on unless I connect it to the charger and hit the “power” button. I love the pump but this is starting to make it harder to pump for my baby who takes milk often
No, I would not recommend this to a friend.
Response from medela.comBy Your Customer Solutions Team, August 14, 2024
Hi Chibiaero13--- We apologize for the power issues you're experiencing. Please reach out to us directly at 800-435-8316 so we can help. We look forward to assisting you!
Written by a customer while visiting medela.com
Customer Rating
1
Horrible pump
on June 29, 2024
Posted by: Tstu
from Winnipeg
Gender:Female
This pump is horrible, had it for two weeks and have constant issues with that suction pieces in the hands free collection cups. Have to sit on hold on my breasts. Nothing hands free about it.
No, I would not recommend this to a friend.
Response from medela.comBy Your Customer Solutions Team, August 13, 2024
Hi Tstu--- We're very sorry to hear about your experience. Please reach out to us at 800-435-8316 so that our Customer Service team can help. We look forward to assisting you!
Written by a customer while visiting medela.com
Customer Rating
4
Great pump but the collection cup….
on December 30, 2023
Posted by: Chibiaero
from USA, Flordia
Gender:Female
I’ve had this pump only few months and every time the collection cups are hit with heat (dishwasher or sterilizer) the cups shrink I’ve only done this 3 times and now they are super tight. It’s difficult to put the cups back together without having to use my counter to press togther.
I would recommend this to a friend!
Written by a customer while visiting medela.com
Customer Rating
5
Love It!
on December 4, 2023
Posted by: Graylyn
My daughter was born on 11/27/23 and I needed to start pumping within a few days. I used a regular Medela pump the first time and then switched to this hands free pump and have not looked back! I love the flexibility and mobility this pump provides. It makes pumping so much easier to be able to move around and get things done even while pumping. Its very easy to use and I have not noticed any change in output vs. a standard pump. Very pleased with this pump and highly recommend!
I would recommend this to a friend!
Response from medela.comBy Your Customer Solutions Team, December 13, 2023
Hi Graylyn--- It's wonderful to know that you have loved the portability of the Freestyle Hands-free Breast Pump! Wishing you the best!
Written by a customer while visiting medela.com
Customer Rating
1
The opposite of freestyle
on November 24, 2023
Posted by: Gaby T
from Miami FL
Gender:Female
I’ve been using this pump for three months now and absolutely hate it. They come lose with the most minimal movement, and won’t work unless they are clinically dry. Have wasted so much time, which with a newborn you don’t really have.
No, I would not recommend this to a friend.
Response from medela.comBy Your Customer Solutions Team, November 30, 2023
Hi Gaby T--- We're sorry to hear that, this is not the experience we want for our moms. Please consider contacting us at 800-435-8316 for assistance. Our Customer Service team would be happy to help!
Written by a customer while visiting medela.com