Customer reviews from medela.com
Medela - Freestyle Hands-free Double Electric Breast Pump - Gray
Average customer rating
4.2
(373 Reviews)
Rating breakdown 373 reviews
5 Stars
206
4 Stars
100
3 Stars
22
2 Stars
13
1 Star
32
74%of customers recommend this product.
(
121 out of
164)
Customer Reviews for Medela - Freestyle Hands-free Double Electric Breast Pump - Gray
Customer Rating
5
Comfortable and Compact
on February 2, 2023
Posted by: SarZeee
[This review was collected as part of a promotion.] I received this pump from the Stellar Product Testing Panel and I am SO GLAD I got to test it out.
This pump is by far, the best pump I’ve ever used. I just had my third baby and I’ve used five other pumps over the years. I would say I am a pretty good judge of pumps. This pump is amazing compared to the other pumps I’ve had.
First, the pump is compact. It fits in my purse and/or diaper bag without taking up much room at all. If taking it on the go, I usually only bring one of the capture/pumping cups with me so it takes up even less space.
Second, it is very comfortable to wear. It isn’t super discreet on me (I’m a 34G right now so it’s obvious when I’m wearing it) but I don’t mind. It fits me really well and the suction is very gentle. I’m pretty sensitive and this pump doesn’t hurt at all. It is so gentle, I have had to ask my husband if he can see milk being pumped into the basin as I couldn’t see it tell! Also, it’s pretty quiet.
I was worried about how much milk the pump would be able to express as I’ve heard that the wearable pumps aren’t as effective. This pump was great at expressing milk. I typically pump for 10-15 minutes on each side and consistently get the same amount that I get when using my other pumps.
I have been able to pump while driving, cleaning up around the house, and folding laundry. It’s been nice not being tethered to the wall or having to hold the pumps in place on my breasts. Having my hands free has been so much more convenient! Even if I don’t need to be mobile, it’s nice to know that I can get up quickly and continue pumping. Especially since I have two older kids that occasionally need me.
Last, the battery lasts a long time. I can probably get five pumping sessions in on a charge and I still have more battery left. I have not let it die completely so I’m not sure what the max number of sessions you can get in one charge is.
All in all, this is my new favorite pump and definitely my go to! I highly recommend it.
Response from medela.comBy *, Your Customer Solutions Team, March 30, 2023
Hi SarZee--- We're overjoyed that you found it to be the best! Thank you for the excellent feedback. We wish you all the best on your breast milk feeding journey!
Written by a customer while visiting medela.com
Customer Rating
4
Great hands free light weight pump
on February 2, 2023
Posted by: Momof2
[This review was collected as part of a promotion.] This pump is extremely light weight and easy to use. I am able to walk around, do dishes, and play with my kids without feeling tied down. I love that it only has 3 parts that makes cleaning super simple and fast and removes the dread of cleaning the pump parts. Compared to other hands free pumps I’ve used, this pump is just as efficient; however, it is less efficient than my standard non-hands free pump. This is something I expected and always consider as a trade off for convenience. I really like that this holds 5 ounces per pump. It also comes with a 21mm and 24mm flange size which I loved! This pump is a “natural shape” but is still quite noticeable as I’m small busted and this increases my cup size quite a bit. Again, this is expected and is a trade off for convenience. Some features I didn’t love was that the pump will melt if you do not hold it above the bottom of the pot of water during sterilization. The parts don’t completely float so you have to watch them the whole time. Unfortunately I did not see my part had touched the bottom and the 24mm melted and was unusable (photo attached). Knowing this now I would buy the sterilization bag instead. I also wish this had a hook for the motor so that I didn’t have to worry about moving it around. Overall I think this is a great pump and offers a lot of positives! Thanks to the Stellar Product Testing Panel for providing me with this breast pump.
Response from medela.comBy *, Your Customer Solutions Team, March 30, 2023
Hi Momof2--- Thank you for sharing your great feedback! We're sorry to see that your parts melted while sanitizing, please reach out to us at 800-435-8316 with reference number 461075 so we can help. We look forward to hearing from you!
Written by a customer while visiting medela.com
Customer Rating
4
Great for busy mom of 3
on February 2, 2023
Posted by: AMarkham
[This review was collected as part of a promotion.] I received this product as part of the Stellar Product Testing Panel.
This hands free pump is so convenient. It’s extremely easy to just place in your bra and press “go”. It is so simple to use.
I do feel like it was pretty obvious when I had it in, but that wasn’t of concern for me.
Most importantly, I was able to use this on the go and when chasing around my 2 and 4 year old kids.
Most importantly, I was able to use this on the go and when chasing around my 2 and 4 year old kids.
The convenience of this pump and the fact that the entire pump itself is so compact has allowed me to live life while I pump, instead of revolving my whole day around when pumping needs to happen. It was a game changer.
My favorite feature on the pump is the amount of (or lack there of) of parts to wash. Pump washing can easily become a full time job and it’s so nice to consolidate them.
A couple cons:
- the digital screen of the pumping mechanism is a bit wonky. Sometimes I can’t get it to select the button I want it to.
- the pump does not fully empty my milk, so therefore isn’t a
- the digital screen of the pumping mechanism is a bit wonky. Sometimes I can’t get it to select the button I want it to.
- the pump does not fully empty my milk, so therefore isn’t a
Response from medela.comBy *, Your Customer Solutions Team, March 30, 2023
Hi AMarkham--- Thank you for taking time to share your honest feedback! Please don't hesitate to reach out to us at 800-435-8316 if you continue to have any issues with your pump. Your reference number is 461068. Best wishes!
Written by a customer while visiting medela.com
Customer Rating
4
Medela Hands Free Pump
on February 2, 2023
Posted by: LaPenn
[This review was collected as part of a promotion.] This Medela pump has been so helpful for me. I am a stay at home mom to three kids- one being a newborn. Trying to pump before was something that just took time out of my day and would set me behind with my other duties.
This pump fits right into my bra and the motor fits in a pocket of can be stuck on the waistband of yoga pants. I can *literally* pump on the go and do dishes, fold laundry, cook, play with the kids, or even change diapers while pumping.
It is also discreetly quiet and the battery life lasts a loooong time! It comes apart easily and is super easy to clean with minimal parts. It adjusts easily to your comfort level and the two different phalange sizes are a great option.
The only downside is that it can be a little hard to see if you have it lined up properly and how much milk has already been pumped while you're wearing it. Also a carrying case would be helpful, but not necessary I suppose.
Thank you Stellar Panel for sending me a pump that I love to use!
Response from medela.comBy *, Your Customer Solutions Team, March 30, 2023
Hi LaPenn--- We're thrilled that you're enjoying the portability of the Freestyle Hands-free Breast Pump! Thank you for sharing your honest feedback. We wish you the best!
Written by a customer while visiting medela.com
Customer Rating
5
Medela Freestyle Double Electric Breast Pump
on February 2, 2023
Posted by: NikkiMedelaReview
[This review was collected as part of a promotion.] Thanks to the Stellar Product Testing Panel for providing me with this breast pump.
This is such a great and effective hands free pump. Medela is known for having great breast pumps and I’m so glad they have a hands free option now, it does not disappoint! The pumping cups fit easily in a nursing bra and the pump itself is decently quiet and small, making this a much more discreet process. This pump allowed me to easily care for my baby and my other young children along with doing dishes, laundry, caring for pets and any usual household activities. I also was able to easily pump in the car while running errands. I absolutely loved how easy it is to clean this pump. The membrane and duck bill are one solid piece which is so convenient to clean and works so much better than any pump I’ve had before. There is a loop that you can connect to your nursing bra and although it works, I wish there was a clip or something to connect to your clothing easier for hands free. There is also a touchscreen which is very nice but, it would be nice if there was a locking feature as it easily can get changed or turned off accidentally. Overall, this is a fantastic pump and the best pump I’ve used in general and highly recommend.
This is such a great and effective hands free pump. Medela is known for having great breast pumps and I’m so glad they have a hands free option now, it does not disappoint! The pumping cups fit easily in a nursing bra and the pump itself is decently quiet and small, making this a much more discreet process. This pump allowed me to easily care for my baby and my other young children along with doing dishes, laundry, caring for pets and any usual household activities. I also was able to easily pump in the car while running errands. I absolutely loved how easy it is to clean this pump. The membrane and duck bill are one solid piece which is so convenient to clean and works so much better than any pump I’ve had before. There is a loop that you can connect to your nursing bra and although it works, I wish there was a clip or something to connect to your clothing easier for hands free. There is also a touchscreen which is very nice but, it would be nice if there was a locking feature as it easily can get changed or turned off accidentally. Overall, this is a fantastic pump and the best pump I’ve used in general and highly recommend.
Response from medela.comBy *, Your Customer Solutions Team, March 30, 2023
Hi NikkiMedelaReview--- We are so happy that the Freestyle Hands-free Breast Pump has worked well for you! Thanks for your wonderful feedback.
Written by a customer while visiting medela.com
Customer Rating
5
Great pump for on the go
on February 2, 2023
Posted by: MNevarez
[This review was collected as part of a promotion.] The Medela Freestyle Hands-free Double Electric Breast Pump is so easy to use, and convenient for when you need to move and do other things while pumping. The pump is great and effective, and had no problems getting my normal amount of expressed milk. My only issue was the 24mm flange felt a little smaller, so sometimes my pumping sessions can be a little difficult if I don't get my nipple just right.
The discreet way of pumping is awesome. I've driven while wearing it, answered the door, taken work calls, and no one ever knows. The motor is quiet, and the cups and tubing aren't as noticeable as you may think. This pump is great for women on the go. I am able to use the pump wherever I want, just need to be cautious to not bump the touch pad on the motor, as it is very sensitive and can easily be paused or have a setting changed.
Thanks to the Stellar Product Testing Panel for providing me with this breast pump. I am able to continue on with my life, do dishes, care for my toddler and infant, drive, go for a walk, and so much more with this amazing hands free pump. My favorite feature is the hands free, easy pumping that gives me the freedom I need to to continue with my day without losing precious time.
The discreet way of pumping is awesome. I've driven while wearing it, answered the door, taken work calls, and no one ever knows. The motor is quiet, and the cups and tubing aren't as noticeable as you may think. This pump is great for women on the go. I am able to use the pump wherever I want, just need to be cautious to not bump the touch pad on the motor, as it is very sensitive and can easily be paused or have a setting changed.
Thanks to the Stellar Product Testing Panel for providing me with this breast pump. I am able to continue on with my life, do dishes, care for my toddler and infant, drive, go for a walk, and so much more with this amazing hands free pump. My favorite feature is the hands free, easy pumping that gives me the freedom I need to to continue with my day without losing precious time.
Response from medela.comBy *, Your Customer Solutions Team, February 2, 2023
Hi MNevarez--- Thank you for taking the time to leave us your wonderful review! We appreciate your honest feedback. Best wishes!
Written by a customer while visiting medela.com
Customer Rating
5
A hands free pump is a must
on February 2, 2023
Posted by: sarmstrong
[This review was collected as part of a promotion.] I was lucky enough to try out the Medela Freestyle Hands-free Double Electric Breast Pump through the Stellar Testing Panel. I had previously been using a similar type of pump so was excited to see how they compared and I am happy to say the Medela Hands-Free pump met my expectations and then some. I really liked the display on the pump itself. My previous pump did not display the time elapsed on the screen so this was a nice feature for me. I do wish that there was a clip on the pump rather than a strap which would have made it easier and more comfortable to move around. The cups were comfortable and loved that there were minimal parts to clean. I also was very pleasantly surprised that they had a flat bottom to stand them up as my previous cups just had to lay flat. The holes at the top make pouring your milk very easy, however you just need to be very careful to not bend over too much or it would spill out. I was able to get about the same output as I had with previous wearable pumps. Overall I definitely recommend this pump over other wearable options.
Response from medela.comBy *, Your Customer Solutions Team, March 30, 2023
Hi sarmstrong--- We appreciate your honest feedback! Best wishes!
Written by a customer while visiting medela.com
Customer Rating
4
Freedom to move
on February 2, 2023
Posted by: Shaymac
[This review was collected as part of a promotion.] I received the Medela Freestyle Hands-free Double Electric Breast Pump through the Stellar product review panel. It’s my second hands free double electric breast pump and I use a pump at least once every day. I have 3 kids under 3 and do not have time to spare with a traditional pump.
Pros:
The Medela is simple - just 3 parts per pump to wash and clean. It was very easy to put together and begin using. I pump every morning and with this pump I was able to get my two toddlers ready for daycare and out the door. There were a handful of times where I pumped on the road and that was easy to do with this pump. They have a flat bottom which made it easy to set them down while preparing to transfer to a bottle or bag. When emptying them it’s easy to get all the milk out, which is an issue with my other brand of in-bra pump. The charge lasts for quite a while and I didn’t have to charge after every pump session. I like the design of the motor and it displays the time pumped. I found this convenient when I wanted to know how long I had been pumping but didn’t want to go to my phone and pull up the app and wait for it to sync.
The Medela is simple - just 3 parts per pump to wash and clean. It was very easy to put together and begin using. I pump every morning and with this pump I was able to get my two toddlers ready for daycare and out the door. There were a handful of times where I pumped on the road and that was easy to do with this pump. They have a flat bottom which made it easy to set them down while preparing to transfer to a bottle or bag. When emptying them it’s easy to get all the milk out, which is an issue with my other brand of in-bra pump. The charge lasts for quite a while and I didn’t have to charge after every pump session. I like the design of the motor and it displays the time pumped. I found this convenient when I wanted to know how long I had been pumping but didn’t want to go to my phone and pull up the app and wait for it to sync.
Cons:
When taking the pumps off, the milk almost always leaks from the opening where it’s collected. It seems to stay there before falling into the pump so every time I took my pumps off I had to be careful to hold them at an angle so they didn’t leak. Additionally, the hole where you empty the milk from is always open and while I don’t think I had a leaking problem at that opening, I can easily see it easily becoming an issue if you’re moving around enough that milk sloshes up the side. I have large breasts and there were a few times that the cup moved a bit and milk leaked from the bottom. I also found myself really wanting a clothes clip or something that would make it easy to attach the motor to clothes - otherwise you’re stuck having to wear clothes with pockets in order to not have to carry the motor around. The buttons on the motor are flat and integrated and if the motor got turned around in my pocket my thigh alone would often press a button.
The motor malfunctioned when I first used it, but I’ve used it a dozen+ times since and it hasn’t happened again. Just this morning I couldn’t get any suction to come through and while I’m sure it is a user error, I’m glad I had a backup pump to relieve my painful engorgement.
When taking the pumps off, the milk almost always leaks from the opening where it’s collected. It seems to stay there before falling into the pump so every time I took my pumps off I had to be careful to hold them at an angle so they didn’t leak. Additionally, the hole where you empty the milk from is always open and while I don’t think I had a leaking problem at that opening, I can easily see it easily becoming an issue if you’re moving around enough that milk sloshes up the side. I have large breasts and there were a few times that the cup moved a bit and milk leaked from the bottom. I also found myself really wanting a clothes clip or something that would make it easy to attach the motor to clothes - otherwise you’re stuck having to wear clothes with pockets in order to not have to carry the motor around. The buttons on the motor are flat and integrated and if the motor got turned around in my pocket my thigh alone would often press a button.
The motor malfunctioned when I first used it, but I’ve used it a dozen+ times since and it hasn’t happened again. Just this morning I couldn’t get any suction to come through and while I’m sure it is a user error, I’m glad I had a backup pump to relieve my painful engorgement.
Futuristically, I would love for a company to figure out how to accurately sense volume pumped and log that automatically. I’d also love a bigger capacity cup.
All in all, I really liked the Medela Freestyle Hands-free Double Electric Breast Pump. I found myself reaching for it more than my current pump as it seemed to do a more efficient job at removing milk. I’m going back to work soon and confident about keeping my milk supply up with the convenience of this pump. I will never go back to a pump where I’m tied to the wall.
Response from medela.comBy *, Your Customer Solutions Team, March 30, 2023
Hi Shaymac--- Thank you for taking the time to share your terrific feedback! Please don't hesitate to reach out to us at 800-435-8316 if you continue to have any issues with your pump. When calling, just provide reference number 461047. We'd be happy to help!
Written by a customer while visiting medela.com