Customer reviews from medela.com
Medela - Freestyle Hands-free Double Electric Breast Pump - Gray
Average customer rating
4.2
(368 Reviews)
Rating breakdown 368 reviews
5 Stars
204
4 Stars
98
3 Stars
22
2 Stars
13
1 Star
31
74%of customers recommend this product.
(
119 out of
161)
Customer Reviews for Medela - Freestyle Hands-free Double Electric Breast Pump - Gray
Customer Rating
5
Medela Hands Free Pump
on February 1, 2023
Posted by: Ajgerringer15
[This review was collected as part of a promotion.] I am so grateful to have been able to test this product out. I currently pump 4 to 6 times a day, depends on if my little wants me or the bottle (he tends to prefer the bottle more). The compact size, 6 total pieces that need cleaning make this pump the best one I've ever used. I love the fact that I can use this with my nursing bra and do dishes and other chores. I even bend over to pick something off the floor and it stays on. I do wish the strap was a little bigger because I feel like I should just hang the pump around my neck as a necklace while pumping. It has a nice let down of two minutes then automatically switches over to pumping mode. I love that I can sync this with my phone in the app too. I highly recommend this pump. I did receive this as part of the Stellar Product Testing Panel but all opinions are my own.
Response from medela.comBy *, Your Customer Solutions Team, March 30, 2023
Hi Ajgerringer15--- Thank you for taking the time to share your positive feedback. We're thrilled to hear that your experience has been great, and we appreciate the recommendation of our pump to other moms out there. Best wishes!
Written by a customer while visiting medela.com
Customer Rating
5
Little Pump with a Big Punch
on February 1, 2023
Posted by: CaiYou
[This review was collected as part of a promotion.] I have exclusively breast fed twins so I am frequently feeding a baby. I also have a bit of an oversupply so I use a pump a few times a week when the babies sleep a little longer than expected. This pump is easy to put on for a quick and effective pump session before they wake up. It’s super easy to wash after using too!
I had the unfortunate experience of an older family member unexpectedly in the hospital and this pump allowed me to be around for his last days and with family as needed after. It was so easy to carry in my purse and I was able to use it while sitting bedside. I could not be more thankful for this pump during this time!
My only real request would be a way to use it as a single pump rather than needing to be a double pump. I have one twin that sleeps through the night and one that does not. It would be nice to be able to pump one side while one twin is eating on it he other side.
I had the unfortunate experience of an older family member unexpectedly in the hospital and this pump allowed me to be around for his last days and with family as needed after. It was so easy to carry in my purse and I was able to use it while sitting bedside. I could not be more thankful for this pump during this time!
My only real request would be a way to use it as a single pump rather than needing to be a double pump. I have one twin that sleeps through the night and one that does not. It would be nice to be able to pump one side while one twin is eating on it he other side.
I received this pump through Stellar Product Testing Panel
Response from medela.comBy *, Your Customer Solutions Team, March 30, 2023
Hi CaiYou--- We're so glad to know that you're enjoying the portability that it offers! To single pump, you can Insert the unused tubing end into the tubing holder, this is the small hole in yellow piece that breaks off into a Y shape. Please don't hesitate to reach out to us if you need help or have questions. We'd be happy to help!
Written by a customer while visiting medela.com
Customer Rating
5
Way to Go Medela
on February 1, 2023
Posted by: Ginny
[This review was collected as part of a promotion.] Wow! This pump exceeded my expectations for a wearable pump. Way to go, Medela. It was easy to get started using right out of the box. It charges fairly quickly, which made it nice for getting started and for day-to-day use. It was way more effective than my other wearable pump, which was a pleasant surprise. The fact that I didn't have to get used to the pump in order to get good output was awesome and not super common for wearable pumps. The size was pretty on-par with other wearable pumps, so no complaints there. I like the lanyard for the motor--it was better than the clip that my other pump has. I am able to use it pretty much anywhere and at any time, as long as I don't bend over (which is what I expect). The motor is a smidge louder than my other pump, but not enough to be self-conscience of it. As a mom to newborn twins this pump has really been amazing and has exceeded the expectations that had been set with my other wearable pump. One of my favorite features is the minimal parts for cleaning. I don't have much time on my hands, so the fewer parts to clean, the better. My other favorite feature is that I can use it while it's plugged in. This may seem like a small feature, but my other wearable pump (which is a popular brand) cannot be used while it is charging. Again, I have newborn twins, which means that I am sleep deprived to the next level, and remembering to charge the pump isn't always easy, so being able to use it while plugged in is *amazing*. My only complaint is that there are some confusing instructions regarding the tubing. The manual says that if there's condensation, you can wash and dry the tubing, but an insert says not to clean or rinse the tubing under any circumstance. Not really sure why there are contradictory instructions, but I plan to just default to new tubing if condensation occurs.
Thanks to the Stellar Product Testing Panel for providing me with this breast pump.
Thanks to the Stellar Product Testing Panel for providing me with this breast pump.
Response from medela.comBy *, Your Customer Solutions Team, March 30, 2023
Hi Elizabeth--- It makes us so happy to hear that your experience has been so great! Our team has some wonderful resources available, so don't hesitate to reach out to us if you need help or have questions. Best wishes!
Written by a customer while visiting medela.com
Customer Rating
3
Decent option for hands free pump
on February 1, 2023
Posted by: Leah
[This review was collected as part of a promotion.] I received this pump to try as part of the Stellar Product Testing Panel after using a different hands-free pump for the last couple of months. This pump was okay, but not my favorite option for a few reasons. Firstly, and most importantly, I felt this pump was very loud compared to others I’ve used and the whole thing vibrated a lot when it was on. Because of this, the pump wasn’t very discreet and I couldn’t use it at work the same way I’ve used others in the past because it would be VERY obvious I was pumping. The pump motor came with a string attached that could go around your wrist but this also made it hard to do certain tasks like wash dishes or fold laundry - I think it would be more useful to have some sort of a clip to attach to my waistband to really free up both hands/arms. The last thing that I didn’t love about this pump was that my output was inconsistent. Sometimes I’d pump and get a lot of milk and others I would put it on, think I was pumping only to check 10 minutes later to find almost no milk expressed. I do wish the pump came with a larger breast shield option. The 24mm worked okay (it also came with 21mm) but I usually use 28mm and wonder if I would have had better output if I had a better fitting shield. Overall I think there is some room for improvement.
All of that being said, there were some pros to the pump compared to others I’ve used. The capacity in the collection cups is really great and it held a lot more than my other pumps (5+ ounces). If you are someone who has a high supply this could really benefit you because other brands I’ve tried tend to shut off once you’ve pumped about 3-4 ounces. It also has a small hole at the top of the collection cup that allows you to very easily pour milk into bags which was nice (but be careful, the holes don’t close up at all so if you bend over at all when wearing this you’ll lose most of your milk). The cups were very lightweight and only consisted of a few parts so washing and assembly were easy.
Overall, this pump is okay and will get the job done so if you’re looking for a hands free/wearable pump without paying top dollar this would be a decent option, but I’d just consider the limitations mentioned above prior to investing in it.
Response from medela.comBy *, Your Customer Solutions Team, February 8, 2023
Hi LeahH--- We appreciate your honest feedback. Please consider reaching out to our Customer Service team at 800-435-8316 so we can collect some additional information and do our best to help. When calling, just provide reference number 450619. Best wishes!
Written by a customer while visiting medela.com
Customer Rating
4
Convenient and easy pump
on February 1, 2023
Posted by: Tayk
[This review was collected as part of a promotion.] The convenience of this pump is top notch. With only three pieces per side, I don’t think you can get much more convenient when it comes to washing this pump. Being able to wear this pump has changed my morning routine for the better! I slide the cups in place, push start, and carry on getting the kids and myself ready for the day. On the extra hectic mornings, I love that it makes a noise at fifteen minutes and automatically shuts off after thirty minutes. The pump is super easy to use and to find the right settings. The touch screen is highly responsive, so try not to bump it. I have a pretty large chest anyway, so it is definitely noticeable when I wear the pump. I primarily wear it around the house when I need to multitask while pumping. I can get all the kids, the dog, and myself ready while wearing it. It will spill/leak, but being aware of how far I’m bending over fixed that issue. This picture was taken after twenty minutes of pumping, so I’m pretty happy with the performance of the pump! Thank you Stellar Product Testing Panel for sending me this pump and helping my mornings run so much smoother!
Response from medela.comBy *, Your Customer Solutions Team, March 30, 2023
Hi Tayk--- We're glad to know that you're enjoying the ease of use with the Freestyle Hands-free Breast Pump. Thank you for your honest feedback!
Written by a customer while visiting medela.com
Customer Rating
5
A hands free pump is a must
on February 2, 2023
Posted by: sarmstrong
[This review was collected as part of a promotion.] I was lucky enough to try out the Medela Freestyle Hands-free Double Electric Breast Pump through the Stellar Testing Panel. I had previously been using a similar type of pump so was excited to see how they compared and I am happy to say the Medela Hands-Free pump met my expectations and then some. I really liked the display on the pump itself. My previous pump did not display the time elapsed on the screen so this was a nice feature for me. I do wish that there was a clip on the pump rather than a strap which would have made it easier and more comfortable to move around. The cups were comfortable and loved that there were minimal parts to clean. I also was very pleasantly surprised that they had a flat bottom to stand them up as my previous cups just had to lay flat. The holes at the top make pouring your milk very easy, however you just need to be very careful to not bend over too much or it would spill out. I was able to get about the same output as I had with previous wearable pumps. Overall I definitely recommend this pump over other wearable options.
Response from medela.comBy *, Your Customer Solutions Team, March 30, 2023
Hi sarmstrong--- We appreciate your honest feedback! Best wishes!
Written by a customer while visiting medela.com
Customer Rating
5
Comfortable and Easy to Use
on February 2, 2023
Posted by: MamaBeast
[This review was collected as part of a promotion.] I got this pump to review as part of the Stellar Product Testing Panel.
So far for all of my children, I have pumped for 2 years and 9 months and have used five other pumps over the years. This is by far the most comfortable pump in terms of the flanges and where the pump touches skin. The flanges have perfectly designed contours that both prevent too much tissue from being pulled into the tunnel and prevent any sort of pinching pain, unlike traditional flanges that have a corner at the base of the nipple.
Setting up the pump was a bit daunting at first. The instruction manual is huge, but it has a bunch of translations in it. There is a handy, image based quick start guide that clearly lays out where and how to plug everything together and it's only three things. Setting up and getting started the first time was very easy.
I work remotely most days so having this portable pump allowed me freedom to move about the house while pumping, unlike my other pumps that tether me to a wall slash force me to sit the entire time. I mostly used these powers to cook while pumping. The tubing is a little bit short and a little stiffer than my other pumps and I couldn't fit the pill shaped pump inside my pants pocket while walking around. So, I put the pump inside my pumping bra between my boobs.
The only item I had trouble with was getting the app to recognize when I was pumping. I really wanted to use the milk log feature in the app but couldn't figure it out. I think the real reason I couldn't get this to work is because of my workplace's security software on my phone.
The milk collection cups are generously sized, easy to assemble, easy to take a part, easy to clean. It was very easy to get every last drop of milk out of the cups.
Overall, out of all six pumps I have used now, this is by far my favorite one. It's small, portable, very comfortable, has ample milk collection, the pump charge lasts a long time, and it's easy to clean. Thank you so much for the opportunity to review this product.
Response from medela.comBy *, Your Customer Solutions Team, March 30, 2023
Hi MamaBeast--- We're thrilled that you have enjoyed using the Freestyle Hands-free breast pump and that it has become your favorite! Thank you for your honest feedback. Best wishes!
Written by a customer while visiting medela.com
Customer Rating
4
Freedom to move
on February 2, 2023
Posted by: Shaymac
[This review was collected as part of a promotion.] I received the Medela Freestyle Hands-free Double Electric Breast Pump through the Stellar product review panel. It’s my second hands free double electric breast pump and I use a pump at least once every day. I have 3 kids under 3 and do not have time to spare with a traditional pump.
Pros:
The Medela is simple - just 3 parts per pump to wash and clean. It was very easy to put together and begin using. I pump every morning and with this pump I was able to get my two toddlers ready for daycare and out the door. There were a handful of times where I pumped on the road and that was easy to do with this pump. They have a flat bottom which made it easy to set them down while preparing to transfer to a bottle or bag. When emptying them it’s easy to get all the milk out, which is an issue with my other brand of in-bra pump. The charge lasts for quite a while and I didn’t have to charge after every pump session. I like the design of the motor and it displays the time pumped. I found this convenient when I wanted to know how long I had been pumping but didn’t want to go to my phone and pull up the app and wait for it to sync.
The Medela is simple - just 3 parts per pump to wash and clean. It was very easy to put together and begin using. I pump every morning and with this pump I was able to get my two toddlers ready for daycare and out the door. There were a handful of times where I pumped on the road and that was easy to do with this pump. They have a flat bottom which made it easy to set them down while preparing to transfer to a bottle or bag. When emptying them it’s easy to get all the milk out, which is an issue with my other brand of in-bra pump. The charge lasts for quite a while and I didn’t have to charge after every pump session. I like the design of the motor and it displays the time pumped. I found this convenient when I wanted to know how long I had been pumping but didn’t want to go to my phone and pull up the app and wait for it to sync.
Cons:
When taking the pumps off, the milk almost always leaks from the opening where it’s collected. It seems to stay there before falling into the pump so every time I took my pumps off I had to be careful to hold them at an angle so they didn’t leak. Additionally, the hole where you empty the milk from is always open and while I don’t think I had a leaking problem at that opening, I can easily see it easily becoming an issue if you’re moving around enough that milk sloshes up the side. I have large breasts and there were a few times that the cup moved a bit and milk leaked from the bottom. I also found myself really wanting a clothes clip or something that would make it easy to attach the motor to clothes - otherwise you’re stuck having to wear clothes with pockets in order to not have to carry the motor around. The buttons on the motor are flat and integrated and if the motor got turned around in my pocket my thigh alone would often press a button.
The motor malfunctioned when I first used it, but I’ve used it a dozen+ times since and it hasn’t happened again. Just this morning I couldn’t get any suction to come through and while I’m sure it is a user error, I’m glad I had a backup pump to relieve my painful engorgement.
When taking the pumps off, the milk almost always leaks from the opening where it’s collected. It seems to stay there before falling into the pump so every time I took my pumps off I had to be careful to hold them at an angle so they didn’t leak. Additionally, the hole where you empty the milk from is always open and while I don’t think I had a leaking problem at that opening, I can easily see it easily becoming an issue if you’re moving around enough that milk sloshes up the side. I have large breasts and there were a few times that the cup moved a bit and milk leaked from the bottom. I also found myself really wanting a clothes clip or something that would make it easy to attach the motor to clothes - otherwise you’re stuck having to wear clothes with pockets in order to not have to carry the motor around. The buttons on the motor are flat and integrated and if the motor got turned around in my pocket my thigh alone would often press a button.
The motor malfunctioned when I first used it, but I’ve used it a dozen+ times since and it hasn’t happened again. Just this morning I couldn’t get any suction to come through and while I’m sure it is a user error, I’m glad I had a backup pump to relieve my painful engorgement.
Futuristically, I would love for a company to figure out how to accurately sense volume pumped and log that automatically. I’d also love a bigger capacity cup.
All in all, I really liked the Medela Freestyle Hands-free Double Electric Breast Pump. I found myself reaching for it more than my current pump as it seemed to do a more efficient job at removing milk. I’m going back to work soon and confident about keeping my milk supply up with the convenience of this pump. I will never go back to a pump where I’m tied to the wall.
Response from medela.comBy *, Your Customer Solutions Team, March 30, 2023
Hi Shaymac--- Thank you for taking the time to share your terrific feedback! Please don't hesitate to reach out to us at 800-435-8316 if you continue to have any issues with your pump. When calling, just provide reference number 461047. We'd be happy to help!
Written by a customer while visiting medela.com