Customer reviews from medela.com
Medela - Freestyle Hands-free Double Electric Breast Pump - Gray
Average customer rating
4.2
(372 Reviews)
Rating breakdown 372 reviews
5 Stars
205
4 Stars
100
3 Stars
22
2 Stars
13
1 Star
32
74%of customers recommend this product.
(
121 out of
164)
Customer Reviews for Medela - Freestyle Hands-free Double Electric Breast Pump - Gray
Customer Rating
5
Best pump I've ever had
on December 11, 2019
Posted by: Birdlegs2
from Sweetwater tn
Gender:Female
[This review was collected as part of a promotion.] I really don't know where to begin with this Medela other than it is a completely amazing game changer. I I'm going to start out with how easy it was to get started with it. After looking at the instructions in sanitizing all my parts, it was very easy to put together, and charge for the first time. it has a decent amount of settings where I had no issues finding the right settings for me. It was very easy to wear and fit with my pumping bra with no issue. I was able to stick it in my jean pocket or if I was wearing leggings I put it in the back of my pants and it was very comfortable. the machine itself was it super silent but it was more silent compared to other pumps I've had. I was able to securely wear it and get my normal amount of milk out when using this pump. Now let me go into the exciting part. I was not tied down to a chair or my bedroom with this pump. I had complete freedom to Chase my eighteen-month-old around while pumping milk. I was also able to clean my house, cook dinner, and even drive. The USB charging addition was great, for when I was in my car, or if I was in the kitchen cooking and I got done pumping before I was done cooking I can just plug the pump up to the USB port I have in my kitchen and charge it for my next pump. I I truly believe this is the pump of the year and every mom should have it. I received this product for free for a honest review from the Stellar Product Testing Panel.
I would recommend this to a friend!
Response from medela.comBy *, Your Customer Solutions Team, February 12, 2020
Hello Birdlegs2--- We can't thank you enough for your warm words of praise on the Freestyle Flex Breast Pump. We are so happy that it has made everyday life while pumping so much easier and that you have enjoyed all of the great features it has. Thank you so much for taking the time to share your feedback with us and other moms out there as well. Have a great day!
Written by a customer while visiting medela.com
Customer Rating
5
AMAZING
on December 13, 2019
Posted by: stefaniemarie3
from Cape Coral, FL
Gender:Female
I am obsessed with this pump. When I first got sent home with a pump after having my first daughter 2 years ago - I thought I'd never ever use a pump again. I remember how incredibly painful it was to try and use it (so much that it caused me to bleed) and I tossed it after trying just a few times. I swore that I'd never go back. After my second child, I would BF and then use a manual pump for extra-bottles. That was my new way of life until I was introduced to this pump though Stellar Product Testing Panel. This pump is SO EASY to use and I also love the compact style. I work at a law firm and have a very small office to myself. I love that I can bring it in with me and leave it in my drawer with my purse out of the way. The re-charging is an absolute breeze and it's just SO handy. I find the pump to be extremely comfortable and easy to use. I sincerely wish I would have had this for my first daughter as well and I would have been able to provide her with breast milk MUCH longer.
I would recommend this to a friend!
Response from medela.comBy *, Your Customer Solutions Team, February 13, 2020
Hello stefaniemarie3--- We are so happy that the Freestyle Flex Breast Pump has changed your outlook on pumping for the better! We are so happy to hear that you found it so comfortable and easy to use and we appreciate you taking the time to share your wonderful and honest feedback. We wish you all the best in your breast milk feeding journey. Enjoy!
Written by a customer while visiting medela.com
Customer Rating
1
Motor burnt out within 3 months
on October 5, 2020
Posted by: Jdad90
from California
Gender:Male
My wife’s favorite pump until all of the sudden the motor just died. She didn’t even have it 3 months and kept great care of it. Used it 3 times a day for her pumping sessions. Unfortunately, this pump is out of stock everywhere, so trying to find a replacement one.
Response from medela.comBy Your Customer Solutions Team, November 18, 2020
We're sorry to hear that! Please chat with us on our website so that we can discuss possible replacement options under the 12-month warranty!
Written by a customer while visiting medela.com
Customer Rating
1
Poor Suction
on December 1, 2020
Posted by: pejackson
from Georgia
Gender:Female
I do not recommend purchasing this product, especially for the price. I am on my second freestyle flex pump in 5 months. My second one has already stopped working. The suction is poor and varies with each use. I sometimes have to cut the suction all the way up to feel anything and other times it works as it should. The traditional pump in style is a much better product.
No, I would not recommend this to a friend.
Response from medela.comBy Your Customer Solutions Team, December 3, 2020
We're sorry to hear that! Your breast pump has a 12-month warranty from the date of purchase, so please reach out to our team so that we may assist!
Written by a customer while visiting medela.com
Customer Rating
2
Disappointed with the quality.
on January 19, 2021
Posted by: Paige88
from Vancouver
Gender:Female
I don’t use it frequently and have always followed all the instructions exactly but the tubing began getting milk in it and has gone into the motor. I’ve been informed that the motor cannot be cleaned and is therefore garbage. What a waste of money and equipment. It should not just stop working like that especially when it’s used once or twice a week.
No, I would not recommend this to a friend.
Response from medela.comBy Your Medela Customer Solutions Team, January 29, 2021
We're sorry to hear that happened! Please chat with us on our website so that we can look into your warranty options. Our personal-use breast pumps have a 12-month warranty from the date of purchase. When reaching out, provide reference number 324784. Have a great day!
Written by a customer while visiting medela.com
Customer Rating
3
Great, but after 8wks already breaking.
on August 14, 2021
Posted by: JoyfulJoy
from Chicago
Gender:Female
I've had this pump for 8 weeks, using it pretty consistently. The touch screen is already unresponsive at times. Meaning you can not change the suction level or pause... or even start pumping! Turn it off, wait and and back on usually does the trick. I can deal with it, I'm just worried it will get worse.
I do love the mobility and freedom it provides.
I do love the mobility and freedom it provides.
I would recommend this to a friend!
Response from medela.comBy *, Your Customer Solutions Team, August 16, 2021
Hi JoyfulJoy--- We’re sorry you’re having this experience with the Freestyle Flex. Our Customer Service Team can best assist you with this issue. Please call us at 800-435-8316 with reference number 352880. We look forward to hearing from you!
Written by a customer while visiting medela.com
Customer Rating
3
I miss the original FreeStyle!
on August 18, 2021
Posted by: Sweet Misty
from Cabot, Arkansas
Gender:Female
I've had this pump about a month when I sadly broke my old Freestyle that had about 5 months use from my last baby. This pump has some nice features, but it doesn't compare to the original pump. It is quiet compared to the original, but the battery life and suction DOES NOT COMPARE. I wish they would have continued that using the old model and just improved where needed such as how loud it was. That was really my only dislike on the old model and the only think I can say I love about the new FreeStyle Flex. I'm praying I don't experience any of the problems other users have reported.
Response from medela.comBy *, Your Customer Solutions Team, August 24, 2021
Hi Sweet Misty--- Thank you for sharing your honest feedback. We're sorry to hear that your experience with the Freestyle Flex wasn't what we had hoped. Please never hesitate to reach out to our Customer Service Team at 800-435-8316 if you need assistance.
Written by a customer while visiting medela.com
Customer Rating
4
Very convenient
on August 18, 2021
Posted by: Anonymous
from Colorado
I’ve been using this pump for 3 months as I am Exclusively pumping. It’s been so nice not being connected to the wall! I have great output and love that there are NINE suction levels!! The only downfall is having to replace the entire connector instead of just the membranes. Complete waste of money. I have to buy 1 set a month to keep good suction as I pump quite a bit each day, and unfortunately it’s out of pocket as my insurance doesn’t cover parts. Wish I would have known this so I could have bought parts before baby came, now the expense is getting to be too much and I planned on pumping for a year.
I have also noticed that some days during a pump session when I go to up the level, the screen doesn’t work and won’t register that I’m pushing the buttons. It’s happened about 6-7 times randomly since I’ve had it. Hope I don’t have a defective product.
If it weren’t for those 2 things this would have 5 stars! I love it otherwise!
I have also noticed that some days during a pump session when I go to up the level, the screen doesn’t work and won’t register that I’m pushing the buttons. It’s happened about 6-7 times randomly since I’ve had it. Hope I don’t have a defective product.
If it weren’t for those 2 things this would have 5 stars! I love it otherwise!
I would recommend this to a friend!
Response from medela.comBy *, Your Customer Solutions Team, August 24, 2021
Hi CassieDemaria--- Thank you for sharing your honest feedback! We're sorry to hear about the issues you have had with the Freestyle Flex, please contact our Customer Service Team at 800-435-8316 with reference number 354190 so we can assist with this. We look forward to hearing from you!
Written by a customer while visiting medela.com