Customer reviews from medela.com
Medela - Freestyle Hands-free Double Electric Breast Pump - Gray
Average customer rating
4.2
(368 Reviews)
Rating breakdown 368 reviews
5 Stars
204
4 Stars
98
3 Stars
22
2 Stars
13
1 Star
31
74%of customers recommend this product.
(
119 out of
161)
Customer Reviews for Medela - Freestyle Hands-free Double Electric Breast Pump - Gray
Customer Rating
5
AMAZING
on December 13, 2019
Posted by: stefaniemarie3
from Cape Coral, FL
Gender:Female
I am obsessed with this pump. When I first got sent home with a pump after having my first daughter 2 years ago - I thought I'd never ever use a pump again. I remember how incredibly painful it was to try and use it (so much that it caused me to bleed) and I tossed it after trying just a few times. I swore that I'd never go back. After my second child, I would BF and then use a manual pump for extra-bottles. That was my new way of life until I was introduced to this pump though Stellar Product Testing Panel. This pump is SO EASY to use and I also love the compact style. I work at a law firm and have a very small office to myself. I love that I can bring it in with me and leave it in my drawer with my purse out of the way. The re-charging is an absolute breeze and it's just SO handy. I find the pump to be extremely comfortable and easy to use. I sincerely wish I would have had this for my first daughter as well and I would have been able to provide her with breast milk MUCH longer.
I would recommend this to a friend!
Response from medela.comBy *, Your Customer Solutions Team, February 13, 2020
Hello stefaniemarie3--- We are so happy that the Freestyle Flex Breast Pump has changed your outlook on pumping for the better! We are so happy to hear that you found it so comfortable and easy to use and we appreciate you taking the time to share your wonderful and honest feedback. We wish you all the best in your breast milk feeding journey. Enjoy!
Written by a customer while visiting medela.com
Customer Rating
1
Motor burnt out within 3 months
on October 5, 2020
Posted by: Jdad90
from California
Gender:Male
My wife’s favorite pump until all of the sudden the motor just died. She didn’t even have it 3 months and kept great care of it. Used it 3 times a day for her pumping sessions. Unfortunately, this pump is out of stock everywhere, so trying to find a replacement one.
Response from medela.comBy Your Customer Solutions Team, November 18, 2020
We're sorry to hear that! Please chat with us on our website so that we can discuss possible replacement options under the 12-month warranty!
Written by a customer while visiting medela.com
Customer Rating
1
Poor Suction
on December 1, 2020
Posted by: pejackson
from Georgia
Gender:Female
I do not recommend purchasing this product, especially for the price. I am on my second freestyle flex pump in 5 months. My second one has already stopped working. The suction is poor and varies with each use. I sometimes have to cut the suction all the way up to feel anything and other times it works as it should. The traditional pump in style is a much better product.
No, I would not recommend this to a friend.
Response from medela.comBy Your Customer Solutions Team, December 3, 2020
We're sorry to hear that! Your breast pump has a 12-month warranty from the date of purchase, so please reach out to our team so that we may assist!
Written by a customer while visiting medela.com
Customer Rating
2
Disappointed with the quality.
on January 19, 2021
Posted by: Paige88
from Vancouver
Gender:Female
I don’t use it frequently and have always followed all the instructions exactly but the tubing began getting milk in it and has gone into the motor. I’ve been informed that the motor cannot be cleaned and is therefore garbage. What a waste of money and equipment. It should not just stop working like that especially when it’s used once or twice a week.
No, I would not recommend this to a friend.
Response from medela.comBy Your Medela Customer Solutions Team, January 29, 2021
We're sorry to hear that happened! Please chat with us on our website so that we can look into your warranty options. Our personal-use breast pumps have a 12-month warranty from the date of purchase. When reaching out, provide reference number 324784. Have a great day!
Written by a customer while visiting medela.com
Customer Rating
3
Great, but after 8wks already breaking.
on August 14, 2021
Posted by: JoyfulJoy
from Chicago
Gender:Female
I've had this pump for 8 weeks, using it pretty consistently. The touch screen is already unresponsive at times. Meaning you can not change the suction level or pause... or even start pumping! Turn it off, wait and and back on usually does the trick. I can deal with it, I'm just worried it will get worse.
I do love the mobility and freedom it provides.
I do love the mobility and freedom it provides.
I would recommend this to a friend!
Response from medela.comBy *, Your Customer Solutions Team, August 16, 2021
Hi JoyfulJoy--- We’re sorry you’re having this experience with the Freestyle Flex. Our Customer Service Team can best assist you with this issue. Please call us at 800-435-8316 with reference number 352880. We look forward to hearing from you!
Written by a customer while visiting medela.com
Customer Rating
3
I miss the original FreeStyle!
on August 18, 2021
Posted by: Sweet Misty
from Cabot, Arkansas
Gender:Female
I've had this pump about a month when I sadly broke my old Freestyle that had about 5 months use from my last baby. This pump has some nice features, but it doesn't compare to the original pump. It is quiet compared to the original, but the battery life and suction DOES NOT COMPARE. I wish they would have continued that using the old model and just improved where needed such as how loud it was. That was really my only dislike on the old model and the only think I can say I love about the new FreeStyle Flex. I'm praying I don't experience any of the problems other users have reported.
Response from medela.comBy *, Your Customer Solutions Team, August 24, 2021
Hi Sweet Misty--- Thank you for sharing your honest feedback. We're sorry to hear that your experience with the Freestyle Flex wasn't what we had hoped. Please never hesitate to reach out to our Customer Service Team at 800-435-8316 if you need assistance.
Written by a customer while visiting medela.com
Customer Rating
4
Very convenient
on August 18, 2021
Posted by: Anonymous
from Colorado
I’ve been using this pump for 3 months as I am Exclusively pumping. It’s been so nice not being connected to the wall! I have great output and love that there are NINE suction levels!! The only downfall is having to replace the entire connector instead of just the membranes. Complete waste of money. I have to buy 1 set a month to keep good suction as I pump quite a bit each day, and unfortunately it’s out of pocket as my insurance doesn’t cover parts. Wish I would have known this so I could have bought parts before baby came, now the expense is getting to be too much and I planned on pumping for a year.
I have also noticed that some days during a pump session when I go to up the level, the screen doesn’t work and won’t register that I’m pushing the buttons. It’s happened about 6-7 times randomly since I’ve had it. Hope I don’t have a defective product.
If it weren’t for those 2 things this would have 5 stars! I love it otherwise!
I have also noticed that some days during a pump session when I go to up the level, the screen doesn’t work and won’t register that I’m pushing the buttons. It’s happened about 6-7 times randomly since I’ve had it. Hope I don’t have a defective product.
If it weren’t for those 2 things this would have 5 stars! I love it otherwise!
I would recommend this to a friend!
Response from medela.comBy *, Your Customer Solutions Team, August 24, 2021
Hi CassieDemaria--- Thank you for sharing your honest feedback! We're sorry to hear about the issues you have had with the Freestyle Flex, please contact our Customer Service Team at 800-435-8316 with reference number 354190 so we can assist with this. We look forward to hearing from you!
Written by a customer while visiting medela.com
Customer Rating
4
Sufficiently strong but need smaller parts
on February 6, 2022
Posted by: Lily
from Boston, MA
Gender:Female
Sufficiently strong enough of a double pump for me. I was using a hospital grade rental previously - Medela Symphony. I am a short person though and wish the pump parts were compatible with the Symphony, which are smaller overall. I have to sit up completely straight with the 5 oz bottles or they are up against my legs. Alternatively (or additionally), the bottles could come shorter and smaller. 3 oz bottles would be perfect because I never pump more than that on one side anyway. And it would be nice to be able to use the same pump parts anyway.
I would recommend this to a friend!
Response from medela.comBy *, Your Customer Solutions Team, February 10, 2022
Hi Lily--- Thank you for sharing your honest feedback as it helps us to continuously improve upon our designs!
Written by a customer while visiting medela.com