Customer reviews from medela.com
Medela - Freestyle Hands-free Double Electric Breast Pump - Gray
Average customer rating
4.2
(373 Reviews)
Rating breakdown 373 reviews
5 Stars
206
4 Stars
100
3 Stars
22
2 Stars
13
1 Star
32
74%of customers recommend this product.
(
121 out of
164)
Customer Reviews for Medela - Freestyle Hands-free Double Electric Breast Pump - Gray
Customer Rating
1
Disappointed
on May 10, 2025
Posted by: Mika
from Washington
Gender:Female
I specifically chose this device so I could walk around hands free and pump on the go without being plugged in. I have not been able to do this the entire year I have had the modela pumps, I constantly have to keep the device plugged in as it won’t hold a charge. This has happened with two devices now and I have maybe used them a total of 30 times, of all these times I was only unplugged maybe 3 or 4 times. I find it frustrating that this has happened twice and it’s not worth me calling support again. The suction was great and the cups were comfortable but the device was useless. I wish I had a better experience.
No, I would not recommend this to a friend.
Response from medela.comBy Your Customer Solutions Team, May 14, 2025
Hi Mika--- We're very sorry to hear about your experience with the Freestyle Hands-free. Please consider reaching back out to our Customer Service team at 800-435-8316 so we can do our best to help.
Written by a customer while visiting medela.com
Customer Rating
3
Wasn’t great after 3 months
on May 10, 2025
Posted by: Nikkki
from CA
Gender:Female
The first two months it worked perfectly. After that, it Suddenly didn’t work as well. I would get a fraction of the milk. Tried switching parts w/o success. I’m a bit disappointed because I work in a place where hands free pumps are much needed.
No, I would not recommend this to a friend.
Response from medela.comBy Your Customer Solutions Team, May 14, 2025
Hi Nikkki--- We're very sorry to hear that. Please contact us at 800-435-8316 so our Customer Service team can assist. We're here to help!
Written by a customer while visiting medela.com
Customer Rating
2
Do not recommend
on February 16, 2025
Posted by: Jessicaormond
Gender:Female
I bought this 3 months ago and the screen has stopped working multiple times, and now it just won’t turn on at all. The collection cups have stopped sealing and you can hear the air coming through in one of them now. And it sucks because I love the out put from this pump but I just cannot rely on it.
No, I would not recommend this to a friend.
Response from medela.comBy Your Customer Solutions Team, February 25, 2025
Hi Jessicaormond--- We're sorry to hear about your experience with the Freestyle Hands-free. Please contact our Customer Service team at 800-435-8316 so we can properly assist. We look forward to hearing from you!
Written by a customer while visiting medela.com
Customer Rating
1
Milk leaks out of the cups!
on February 9, 2025
Posted by: JasmineW
from Australia
Gender:Female
Milk leaks out of the cups! Not the best when you already have a low supply and needing every drop possible. Very disappointing when half of it leaks out. Did this from the first week or two of using it.
Don’t recommend for the price paid.
Don’t recommend for the price paid.
No, I would not recommend this to a friend.
Response from medela.comBy Your Customer Solutions Team, February 11, 2025
Hi JasmineW--- We're so sorry to hear that, we understand how valuable each drop of milk is. Please contact our Customer Service team at 800-435-8316 so we can help. We look forward to assisting you!
Written by a customer while visiting medela.com
Customer Rating
1
Broken part !!
on January 6, 2025
Posted by: MoyD
from Montreal QC
I bought this pump not even a month ago and one of the pieces just broke off. I spent this much money for the cord to break not even 3 times after using it
Response from medela.comBy Your Customer Solutions Team, January 9, 2025
Hi MoyD--- We're sorry to hear that. Please reach out to us at 800-435-8316 so our Customer Service team can assist. We're here to help!
Written by a customer while visiting medela.com
Customer Rating
2
Touchscreen issues
on December 9, 2024
Posted by: Kriskc
from Florida
Gender:Female
Only great feature about this was that its handsfree. It's too bulky on me to comfortably hold my baby if needed, but luckily it can be worn one side at a time. You also can not bend forward while wearing since there are open holes at the top which is a problem when you have to reach down to pick up your baby or are trying to complete household tasks. The biggest issue is that the touchscreen would randomly stop working and sometimes it would change the setting on its own going from a level 2 to and 8 which was not pleasant especially when the screen to turn it down freezes at the same time.
No, I would not recommend this to a friend.
Response from medela.comBy Your Customer Solutions Team, December 13, 2024
Hi Kriskc--- We appreciate your honest feedback as it helps us continue improving our products. Please don't hesitate to reach out to us at 800-435-8316, and we'll be happy to assist you. We're here to help!
Written by a customer while visiting medela.com
Customer Rating
1
VEry bad design, poor product
on December 2, 2024
Posted by: jd8192
from fremont
Gender:Female
Bought the product under impression of being great as per experience from hospital.
The milk drains out, and it doesn't provide proper suction.
waste of money
The milk drains out, and it doesn't provide proper suction.
waste of money
Response from medela.comBy Your Customer Solutions Team, December 5, 2024
Hi jd8192--- We’re sorry to hear about your experience. Please contact us at 800-435-8316 so we can assist you. We look forward to resolving this for you!
Written by a customer while visiting medela.com
Customer Rating
5
Super durable pump
on November 29, 2024
Posted by: Tessamb
from Nashville TN
Gender:Female
This breast pump is my favorite! I love the hands free discrete cups you can pump anywhere with modesty.
I was absolutely devastated when my husband drove off with it on the roof of the car and it went flying off at 50 miles per hour. We pulled over found it and miraculously it still worked! It’s a little scratched up but I still use it almost every day and pump! Thank you for making good quality products for sleep deprived parents!
I was absolutely devastated when my husband drove off with it on the roof of the car and it went flying off at 50 miles per hour. We pulled over found it and miraculously it still worked! It’s a little scratched up but I still use it almost every day and pump! Thank you for making good quality products for sleep deprived parents!
I would recommend this to a friend!
Response from medela.comBy Your Customer Solutions Team, December 2, 2024
Hi Tessamb--- Thank you for your wonderful review! We’re thrilled to hear that you love your pump and that it withstood the fall. Wishing you all the best!
Written by a customer while visiting medela.com