Customer reviews from lg.com
LG - 550 Sq. Ft. 12,000 BTU Smart Window Air Conditioner - White
Average customer rating
3.9
(11 Reviews)
Rating breakdown 11 reviews
5 Stars
7
4 Stars
1
3 Stars
0
2 Stars
1
1 Star
2
Customer Reviews for LG - 550 Sq. Ft. 12,000 BTU Smart Window Air Conditioner - White
Customer Rating
5
Easy to use
on September 23, 2024
Posted by: michele03
I bought my air conditioner 2 weeks ago. I am very happy with it. It works so much better than my Fredrich air conditioners. Within 5 minutes it cools my living and dining room.
Response from lg.comBy LG, March 18, 2026
Hi, Michele! We’re glad to hear your LG Air Conditioner is keeping your space cool so quickly. It’s great when a new unit delivers strong performance right from the start, especially compared to past models you’ve used. Cooling a living and dining room in just minutes is exactly the kind of comfort we aim for. For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Written by a customer while visiting lg.com
Customer Rating
5
Wall AC
on October 17, 2024
Posted by: Steiner Parra
I bought an Air Conditioner for the bedroom, for the wall
Response from lg.comBy LG, March 4, 2026
Hello, Steiner! We appreciate you sharing your experience with your LG air conditioner. We’re glad to hear you picked up an LG unit for your bedroom — wall‑mounted models are a great way to keep things cool and comfortable without taking up extra space. It sounds like it’s been a solid addition to your setup already! For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Written by a customer while visiting lg.com
Customer Rating
1
No good
on April 17, 2026
Posted by: Yup not happy
No good doesn’t cool down my room at all! Tried everything even buying an expensive cord! Don’t get this ac.
Pros: Features/Settings, Performance
Quality
1
Features
1
Value
1
Response from lg.comBy LG, April 18, 2026
Hello. Thank you for sharing your feedback about your LG Air conditioner. We appreciate the details you’ve provided regarding the cooling performance and the steps you’ve already tried. To allow us to properly investigate the details of your specific product model and to see how we can assist with the cooling issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to this helpful link for guidance on LG AC cooling performance: https://www.lg.com/us/support/help-library/troubleshooting-an-lg-air-conditioner-that-is-not-cooling--20152825310030 ^James
Written by a customer while visiting lg.com