Customer reviews from lg.com
LG - 550 Sq. Ft. 12,000 BTU Smart Window Air Conditioner - White
Average customer rating
3.9
(11 Reviews)
Rating breakdown 11 reviews
5 Stars
7
4 Stars
1
3 Stars
0
2 Stars
1
1 Star
2
Customer Reviews for LG - 550 Sq. Ft. 12,000 BTU Smart Window Air Conditioner - White
Posted by: 11102023
Verified Purchase:Yes
This air conditioner was just what we needed! Quiet, didn't interfere with hearing our TV and being able to control by WiFi waa especially nice because I have mobility problems!
Response from lg.comBy LG Customer Experience team, Customer Care, November 13, 2023
Hi there. We're glad to hear that the LG air conditioner you purchased meets your needs and has been a positive addition to your home! Its quiet operation is beneficial, allowing you to enjoy your LG air conditioning without any interference. We will surely pass on your feedback to the rest of our team. If you have questions or further concerns, please reach out to our support team via private message on Facebook or X (Twitter) using @LGUSSupport, and we will be happy to assist you.
Written by a customer while visiting lg.com
Customer Rating
5
seems to cool my room just as well as my old 14000
on September 24, 2023
Posted by: vince from phillipsburg
Verified Purchase:Yes
[This review was collected as part of a promotion.] Had no problem inserting it into the preexisting wall mount
Written by a customer while visiting lg.com
Customer Rating
2
Nice wifi, doesn’t cool
on August 15, 2023
Posted by: Ohheyjesse
from Hewitt, NJ
[This review was collected as part of a promotion.] I bought this 12,000 BTU thinking it would be more powerful than my really old 10,000 BTU but I was wrong. You have to walk right up to it to feel the air blowing and it doesn’t do great cooling my room down. I ended up putting my old 10,000 btu air conditioner in the window. This one’s wifi and app are nice but it didn’t offset how it didn’t cool the room down. I was disappointed but the box was in bad shape when delivered so couldn’t return, going to end up giving it away to someone in need with a very small room to cool.
Quality
2
Features
4
Value
1
Response from lg.comBy LG Customer Experience team, LG Digital Care Team, November 8, 2023
Hi there. We strive to build products that are meant to last, and we're sad to hear your AC unit didn't live up to that standard. We'd like to take another look at your account to make sure this gets handled properly for you. Please just send us a private message with your phone number and serial number. We hope to hear from you soon! ^Gaby
Written by a customer while visiting lg.com