Customer reviews from Samsung US
Samsung - BESPOKE 30" Built-In Single Electric Convection Wall Oven with AI Pro Cooking Camera - Matte Black
Average customer rating
4.6
(38 Reviews)
Rating breakdown 38 reviews
5 Stars
31
4 Stars
4
3 Stars
0
2 Stars
0
1 Star
3
89%of customers recommend this product.
(
25 out of
28)
Customer Reviews for Samsung - BESPOKE 30" Built-In Single Electric Convection Wall Oven with AI Pro Cooking Camera - Matte Black
Customer Rating
5
Love it!
on February 16, 2025
Posted by: Angie
[This review was collected as part of a promotion.] Gorgeous oven, matches my bespoke refrigerator perfectly.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Poor quality
on December 26, 2024
Posted by: Steve
from Chicago area
BEWARE - We bought this oven back in October. After some brief installation hiccups, the oven was ready for use by mid-November, just in time for Thanksgiving. We have been eagerly waiting to buy a new oven for years, and were excited to have this. During it's first use, we notice the enamel along the racks had chipped away. This happened within the first week of owning the oven, and during one of the first uses. The retailer said it was a Samsung issue, that they couldn't repair or replace the oven, that we needed to work with Samsung. Samsung is saying that the chips are considered "cosmetic". They can fix the problem, but will charge us for the repair. Imagine that? They clearly are using inferior enamels, because nothing should be chipping within the first use. Not sure how many remaining issues will pop-up, or how the inside of the oven will look over the years, but our first impressions of this oven, and for Samsung's response has been far from positive. I cannot recommend this appliance.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
5
Value
1
Response from Samsung USBy Samsung Care, December 31, 2024
Hi Steve,
It must be really frustrating to have been so eager for your new oven, only to face these setbacks right from the start. If there's anything we can do to help or if you'd like to discuss your experience further, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
When you message us, please provide us with this reference number 1148048870 to help our team pull up your information.
Leo
It must be really frustrating to have been so eager for your new oven, only to face these setbacks right from the start. If there's anything we can do to help or if you'd like to discuss your experience further, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
When you message us, please provide us with this reference number 1148048870 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
Customer Rating
4
Almost 5 stars
on November 29, 2024
Posted by: Dr Kat
from San Diego, CA
The range itself is great, but the GLARING blue digital clock is positively blinding at night, no exaggeration. Plus, the obnoxious LOUD bell that goes off 3x when the oven reaches selected heat is so unnecessary. Why oh why do manufacturers think we literally need bells and whistles and lights, so many lights!?!
Features
2
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great oven with high tech features
on May 5, 2024
Posted by: DinaG
from Houston, Tx
I’ve had it for few weeks by now and love it so far. I have tried to bake bread, fruit pies, meat stuffed pies and cheese buns. Everything turned out very nice.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Works great!
on May 4, 2024
Posted by: Danielle
from New York
Works great! Easy to use, lots of cool features.
I haven’t used all modes yet, but so far no complaints.
I haven’t used all modes yet, but so far no complaints.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
False claim ! Cannot steam cook!
on December 29, 2023
Posted by: C Yang
from CA
Bought and installed Bespoke 30" Matte Black Single Wall Oven with AI Pro Cooking™ Camera on Dec26 2023. Found out that the steam cook function cannot be used without a Samsung steam cook tray. Tried to order it for 3 days, talked to four team members. All attempts to purchase online were failed. It stated, "Delivery is not available for the provided zip code" A note also stated California Proposition 65 warning. Now I paid for a steam cooking function that doesn't work without that special steam cook tray. False claim of product function!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Care, January 3, 2024
Hi C Yang,
We recognize your feelings of disappointment about your Samsung wall oven model. We wish to help clarify and provide details.
I have shared the website of our authorized distributor for parts and accessories below. Please visit the website so you can place an order online, or if you prefer to call, you may do so using the number on the website.
https://samsungparts.com/pages/supports
Our home appliances are appropriately labeled with California Proposition 65 following California laws.
Should you need assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146694460 to help our team pull up your information.
Leo
We recognize your feelings of disappointment about your Samsung wall oven model. We wish to help clarify and provide details.
I have shared the website of our authorized distributor for parts and accessories below. Please visit the website so you can place an order online, or if you prefer to call, you may do so using the number on the website.
https://samsungparts.com/pages/supports
Our home appliances are appropriately labeled with California Proposition 65 following California laws.
Should you need assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146694460 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US