Customer reviews from Nespresso USA
Nespresso - Vertuo Lattissima by De'Longhi - White
Average customer rating
4.2
(163 Reviews)
Rating breakdown 163 reviews
5 Stars
112
4 Stars
15
3 Stars
7
2 Stars
8
1 Star
21
73%of customers recommend this product.
(
72 out of
99)
Customer Reviews for Nespresso - Vertuo Lattissima by De'Longhi - White
Customer Rating
2
Was great while it worked
on August 15, 2025
Posted by: Miss Jessica
from Arlington, WA
Had it less than a year & it quit working. It said it needed descaling which we did but we continue to get 2 flashing lights indicating the reader isn’t working (yes, we cleaned it). I would expect much better quality at this price point
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., August 16, 2025
Thank you for your review, Jessica. We're certainly disappointed to hear this and we hope you know that we're always here to help. All machines are covered by a warranty of at least one and we offer a lifetime of comprehensive troubleshooting. Please give us a call to speak with a machine expert at 800-562-1465 where we are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Easy to use
on July 10, 2025
Posted by: marjorieh_191
Great machine, easy to clean and i like that its quick and you save money by making coffee yourself at home. I like how its not simple plain coffee and its flavorful
Written by a customer while visiting influenster.com
Customer Rating
2
Great when it works
on June 18, 2025
Posted by: marzbarz
from Dallas, TX
Constantly breaks down and flashes light combinations that are not listed in troubleshooting guide or anywhere online!! This is the worst machine out of the 3 I’ve owned by Nespresso over the past 6 years.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Amazing!
on June 4, 2025
Posted by: daniellem136_2057
I purchased this as a gift for my Dad, and he absolutely loves it! The espresso tastes amazing with so many flavor pod options, and the milk frother works perfectly.
Written by a customer while visiting influenster.com
Customer Rating
1
Very Disappointed with Quality
on June 2, 2025
Posted by: Jaime H
from Kirkland, WA
I loved this machine but started having problems within a couple months of using. Mainly with water leaking all over my counter and floor, in between uses. I have been sent a replacement, and again within a few months, I am having the same issue with the new machine. I Topped off the water container in the morning, and 1.5 hours later, half of the water in the dispenser had been emptied and leaked all over the counter. I don’t understand why Nespresso can’t make a machine that actually works. I have been a customer for almost 15 years and this is the third machine in a row, I have had to have replaced due to malfunction. It’s absolutely ridiculous and very frustrating.
No, I would not recommend this to a friend.
Response from Nespresso USABy Blake, Customer Service, June 3, 2025
Thank you for your review and honest feedback. We are disappointed to learn about your recent experience with your Vertuo Lattissima no longer functioning, and that you are now encountering the same issue with a replacement machine. We sincerely apologize for any frustration or inconvenience this may have caused you, and we want to reassure you that we are dedicated to ensuring complete customer satisfaction, deeply regretting when that is not achieved. Our Machine Experts are available 24 hours a day, 7 days a week, and if you would like to discuss additional options based on your warranty with a supervisor, please feel free to contact us at 1-800-562-1465 between the hours of 9 AM and 6 PM. We are confident that we will find a satisfactory resolution, enabling you to return to enjoying your Nespresso coffee ritual. For your convenience, our toll-free number is available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Versatile and Amazing Technology!
on June 2, 2025
Posted by: Corinne527
from Pittsburgh, PA
I stopped drinking coffee years ago...I just thought I didn't like it anymore because I didn't enjoy the bitter taste, so I became a tea drinker. That is until I discovered Nespresso. I LOVE LOVE LOVE my machine, it seriously brings a little special and joy into each day. Best money I have ever spent!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Awesome Coffee
on May 8, 2025
Posted by: Genie 844
from Austin, TX
I absolutely love this machine. It is the bomb. Makes great tasting coffee, too. I clean after every cup and it has been working like a dream. I have had a Vertuo Plus and this Vertuo Latissima. I love waking up to a superb cup of coffee to enjoy. Eat your heart out Starbucks. Nespresso has you over the fire.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Worst machine ever
on April 21, 2025
Posted by: HT
Worst machine ever. If you want to waste your time get this machine
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, April 24, 2025
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso machine. The VertuoLattissima machine comes with a two-year warranty and we're happy to provide lifetime troubleshooting support. Please call at your earliest convenience for prompt and comprehensive troubleshooting assistance and repair or replacement options. We feel confident we can help resolve the matter to your satisfaction. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA