Customer reviews from Nespresso USA
Nespresso - Vertuo Lattissima by De'Longhi - White
Average customer rating
4.2
(159 Reviews)
Rating breakdown 159 reviews
5 Stars
111
4 Stars
15
3 Stars
7
2 Stars
7
1 Star
19
75%of customers recommend this product.
(
71 out of
95)
Customer Reviews for Nespresso - Vertuo Lattissima by De'Longhi - White
Customer Rating
1
Very Disappointed with Quality
on June 2, 2025
Posted by: Jaime H
from Kirkland, WA
I loved this machine but started having problems within a couple months of using. Mainly with water leaking all over my counter and floor, in between uses. I have been sent a replacement, and again within a few months, I am having the same issue with the new machine. I Topped off the water container in the morning, and 1.5 hours later, half of the water in the dispenser had been emptied and leaked all over the counter. I don’t understand why Nespresso can’t make a machine that actually works. I have been a customer for almost 15 years and this is the third machine in a row, I have had to have replaced due to malfunction. It’s absolutely ridiculous and very frustrating.
No, I would not recommend this to a friend.
Response from Nespresso USABy Blake, Customer Service, June 3, 2025
Thank you for your review and honest feedback. We are disappointed to learn about your recent experience with your Vertuo Lattissima no longer functioning, and that you are now encountering the same issue with a replacement machine. We sincerely apologize for any frustration or inconvenience this may have caused you, and we want to reassure you that we are dedicated to ensuring complete customer satisfaction, deeply regretting when that is not achieved. Our Machine Experts are available 24 hours a day, 7 days a week, and if you would like to discuss additional options based on your warranty with a supervisor, please feel free to contact us at 1-800-562-1465 between the hours of 9 AM and 6 PM. We are confident that we will find a satisfactory resolution, enabling you to return to enjoying your Nespresso coffee ritual. For your convenience, our toll-free number is available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Versatile and Amazing Technology!
on June 2, 2025
Posted by: Corinne527
from Pittsburgh, PA
I stopped drinking coffee years ago...I just thought I didn't like it anymore because I didn't enjoy the bitter taste, so I became a tea drinker. That is until I discovered Nespresso. I LOVE LOVE LOVE my machine, it seriously brings a little special and joy into each day. Best money I have ever spent!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Awesome Coffee
on May 8, 2025
Posted by: Genie 844
from Austin, TX
I absolutely love this machine. It is the bomb. Makes great tasting coffee, too. I clean after every cup and it has been working like a dream. I have had a Vertuo Plus and this Vertuo Latissima. I love waking up to a superb cup of coffee to enjoy. Eat your heart out Starbucks. Nespresso has you over the fire.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Worst machine ever
on April 21, 2025
Posted by: HT
Worst machine ever. If you want to waste your time get this machine
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, April 24, 2025
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso machine. The VertuoLattissima machine comes with a two-year warranty and we're happy to provide lifetime troubleshooting support. Please call at your earliest convenience for prompt and comprehensive troubleshooting assistance and repair or replacement options. We feel confident we can help resolve the matter to your satisfaction. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great features but
on April 12, 2025
Posted by: Riza
from Miami, Fl
[This review was collected as part of a promotion.] The Nespresso Vertuo has a lot going for it—great design, features , easy operation, and delicious coffee. The only thing holding me back from loving it is the temperature. I prefer my coffee hotter, and it tends to cool too fast. If Nespresso fixes that, it would be a 5-star machine for me.”
Written by a customer while visiting Nespresso USA
Customer Rating
2
Breaks easily
on March 15, 2025
Posted by: Coffee girl
from New York, NY
I loved the machine but a piece on the milk frother broke and you cannot purchase a replacement. What I loved about the machine is useless.
No, I would not recommend this to a friend.
Response from Nespresso USABy Blake, Customer Service, March 19, 2025
Thank you for your feedback. We are sorry to learn that your Vertuo Lattissima is not functioning properly, and we are here to assist you. Please be informed that your machine is covered by a two-year warranty and includes lifetime troubleshooting service. If you require assistance with replacement or repairs for your Vertuo Lattissima, please do not hesitate to contact us at our toll-free number: 800-562-1465. We are confident that we can reach a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Delicious Coffee
on March 12, 2025
Posted by: Jaybee1980
from Kiowa, CO
[This review was collected as part of a promotion.] I’ve had my machine for about now and am really happy with it. For the most part it’s been easy to use and the coffee is delicious.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Sleek and nice
on March 2, 2025
Posted by: rach_tries
Decent coffee maker that isn’t too noisy. Easy to clean and makes lovely coffee. Colour is very beautiful and the design is sleek. Suitable for modern flat!
Written by a customer while visiting influenster.com
