Customer reviews from Nespresso USA
Nespresso - Vertuo Lattissima by De'Longhi - White
Average customer rating
4.2
(163 Reviews)
Rating breakdown 163 reviews
5 Stars
112
4 Stars
15
3 Stars
7
2 Stars
8
1 Star
21
73%of customers recommend this product.
(
72 out of
99)
Customer Reviews for Nespresso - Vertuo Lattissima by De'Longhi - White
Customer Rating
2
Ehh.
on September 21, 2026
Posted by: LDSBS
from Orlando, FL
Buy a less expensive model! This unit does allow you to make a latte, yeah, OK. But ... we've had it less than a year and now the pods don't eject into the receptacle. I've tried 4 times to get ahold of support and can't finish a call with them. It's real pain and I would NOT do it over again if given the chance. Support attempts to be "high-tech" but fails.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Lattissima
on September 19, 2026
Posted by: Lattissima
from Florida
I love this product because it’s a great for someone who doesn’t know anything about coffee and coffee machine
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Leak, leak leak!
on August 29, 2026
Posted by: Love the lavender
from Beverly Hills
We are on our second Vertuo Lattissima. Leaking issues with both of them. Our second one is now leaking half of a filled water container after making 2 cups of coffee. The leaking started off as a small leak, and now the machine is unusable. We are so well stocked up on capsules, and I really think it may be time to give up on the Nespresso brand. Will they take back a bunch of sleeves? I had a couple of the standard machines before the Vertuo, and their lifespan was about 2 years. It does make a delicious latte.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nespresso USA, Customer Service, August 29, 2026
Thank you for your review. We're disappointed to hear this and hope you know that we're always here to help. Machine experts are available 24/7 at 800-562-1465. We look forward to speaking with you and finding a satisfactory solution as customer satisfaction is our top priority.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Terrible investment
on August 17, 2026
Posted by: Lbyogi
from Fort Lauderdale, FL
All the reviews below accurately describe this machine's faults. It worked well for a couple of months, but it leaks, and I have to keep a towel underneath; now, out of nowhere, it has stopped working and blinks a white light. I’ve tried all the troubleshooting. The pod holder is cracked, and the pod hardly ever ejects into the bin. Mind you, this is my second machine because the first was covered under warranty and still had all the same issues.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Poor design resulting in quality issues
on August 3, 2026
Posted by: CLJam
from San Diego, CA
I love the coffee and lattismo, but just like all the other comments it's only been 8 months and my canister is not recognized... I agree with the others that have had issues; for the price they should improve their quality and for those of us who actually love the machine but let down due to design flaws, hopefully they'll extend our warranty's, do quick overnight swaps and give us one heck of a discount on their next model.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nespresso USA, Customer Service, August 4, 2026
Hello. We're here to help with your Nespresso machine and ask that you call Nespresso directly, 800.562.1465. A Machine Expert is available 24/7 to troubleshoot over the phone and provide replacement or repair service if needed. We look forward to hearing from you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
LOVE, LOVE, LOVE!
on July 28, 2026
Posted by: Suz
from MA
I love my machine! It is so easy to use. I definitely recommend getting it.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
DO NOT BUY THIS MACHINE
on July 23, 2026
Posted by: Lil
from Los Angeles
Don’t know where to begin. I received this as a gift from my bf, and it has been the worst nespresso machine I have ever owned. Read the other reviews, and yes it leaks, and your countertop and everything on it will be ruined. The pod eject works maybe once in a blue moon so you’ll be left tossing the pods back yourself manually.. the machine gets so dirty and is impossible to clean. It gets mildewing and it doesn’t matter how many times you descale it (which is a horrible mess with the leaky fault, youll have descaler and water everywhere). Sometimes you’ll lock the pod in and it starts to make a loud grind noise, even after double checking it was locked correctly. It will sometimes give you a hassle and refuses to brew and youll have to unplug it and plug it back in. This is 100% not worth the money and everyone that has purchased one deserves a replacement that is not this model or a full refund.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Too much milk froth coming out when choosing latte
on July 6, 2026
Posted by: Origami1971
from San Jose, CA
Is it just me or does the Latte Macchiato function give too many ounces of milk froth? I use a 20 oz. cup and I always have to cut the milk froth short before the espresso kicks in. Is there anyway that I can program it so that it gives me a lesser amount of milk froth? Do I need to do a manufacture reset? How would I do that if that's the case?
I would recommend this to a friend!
Response from Nespresso USABy Nespresso USA, Customer Service, July 7, 2026
Thank you for your review. We certainly understand your frustration, and we hope you know that we're here to help. Please give us a call, we're available 24/7 at 800-562-1465. We're available 24/7 to assist you.
Written by a customer while visiting Nespresso USA