Customer reviews from Nespresso USA
Nespresso - Vertuo Lattissima by De'Longhi - White
Average customer rating
4.2
(159 Reviews)
Rating breakdown 159 reviews
5 Stars
111
4 Stars
15
3 Stars
7
2 Stars
7
1 Star
19
75%of customers recommend this product.
(
71 out of
95)
Customer Reviews for Nespresso - Vertuo Lattissima by De'Longhi - White
Customer Rating
1
Poor design resulting in quality issues
on August 3, 2026
Posted by: CLJam
from San Diego, CA
I love the coffee and lattismo, but just like all the other comments it's only been 8 months and my canister is not recognized... I agree with the others that have had issues; for the price they should improve their quality and for those of us who actually love the machine but let down due to design flaws, hopefully they'll extend our warranty's, do quick overnight swaps and give us one heck of a discount on their next model.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nespresso USA, Customer Service, August 4, 2026
Hello. We're here to help with your Nespresso machine and ask that you call Nespresso directly, 800.562.1465. A Machine Expert is available 24/7 to troubleshoot over the phone and provide replacement or repair service if needed. We look forward to hearing from you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
LOVE, LOVE, LOVE!
on July 28, 2026
Posted by: Suz
from MA
I love my machine! It is so easy to use. I definitely recommend getting it.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
DO NOT BUY THIS MACHINE
on July 23, 2026
Posted by: Lil
from Los Angeles
Don’t know where to begin. I received this as a gift from my bf, and it has been the worst nespresso machine I have ever owned. Read the other reviews, and yes it leaks, and your countertop and everything on it will be ruined. The pod eject works maybe once in a blue moon so you’ll be left tossing the pods back yourself manually.. the machine gets so dirty and is impossible to clean. It gets mildewing and it doesn’t matter how many times you descale it (which is a horrible mess with the leaky fault, youll have descaler and water everywhere). Sometimes you’ll lock the pod in and it starts to make a loud grind noise, even after double checking it was locked correctly. It will sometimes give you a hassle and refuses to brew and youll have to unplug it and plug it back in. This is 100% not worth the money and everyone that has purchased one deserves a replacement that is not this model or a full refund.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Too much milk froth coming out when choosing latte
on July 6, 2026
Posted by: Origami1971
from San Jose, CA
Is it just me or does the Latte Macchiato function give too many ounces of milk froth? I use a 20 oz. cup and I always have to cut the milk froth short before the espresso kicks in. Is there anyway that I can program it so that it gives me a lesser amount of milk froth? Do I need to do a manufacture reset? How would I do that if that's the case?
I would recommend this to a friend!
Response from Nespresso USABy Nespresso USA, Customer Service, July 7, 2026
Thank you for your review. We certainly understand your frustration, and we hope you know that we're here to help. Please give us a call, we're available 24/7 at 800-562-1465. We're available 24/7 to assist you.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Poor design for pods
on June 18, 2026
Posted by: RS0457
from Saint Petersburg, FL
There’s nothing wrong with the machine itself. The coffee it makes is as good an any Nespresso. It’s the design that whoever engineers these machines obviously never actually uses them daily. The pods rarely get pulled into the used pod chamber on their own. Then, the used pod chamber actually may hold 3 pods at a time. It will let you put 10 or so, but when you pull out the used pod chamber they all fall out spilling coffee grinds all over your counter.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nespresso USA, Customer Service, June 20, 2026
Thank you for your review, however we're sorry to hear of your machine issues. All Nespresso machines come with at least a one-year warranty and a lifetime of troubleshooting, via our toll-free number 800-562-1465. Please give us a call and escalate these concerns. We are available 24 hours a day and 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Yummy
on June 1, 2026
Posted by: Emacswim
from Vienna VA
[This review was collected as part of a promotion.] I love the coffee and it tastes so good I finish it too quickly. I do wish it was hotter though.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
on May 22, 2026
Posted by: GS
from Valencia, CA
it is the milk frother it doesn't work it quit shortly after I bought my machine. I have a very small kitchen where I live and thought it would be perfect for here but I was wrong.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nespresso USA, Customer Service, May 23, 2026
Thank you for your review. We are sorry to learn our Aeroccino didn’t meet your expectations. Please call us via our toll-free number at 800-562-1465, and we'll be happy to collect any further feedback you have, and see what can be done to make your Nespresso experience better.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Problems with milk drinks
on May 18, 2026
Posted by: cmart2026
from Central Wisconsin, USA
I have a similar problem to what others have reported. The machine was awesome for a while and now will not make milk drinks. Coffee is fine. No leaking or other problems. The machine just seems to not recognize that the milk container is connected and none of the milk drink buttons are enabled. I've checked the door, making sure the container is fully inserted, the knob is on milk and not rinse, etc. I did get a couple of years out of the machine, so better than some others. But there is obviously a design flaw of some sort that affects the reliability/longevity of the milk side of things. Which is unfortunate considering this is a fairly expensive machine.
Response from Nespresso USABy Nespresso USA, Customer Service, May 19, 2026
We're disappointed to hear this and we hope you know that we're always here to help! Please call us to speak with machine expert. We are available 24 hours a day, 7 days a week at 800-562-1465.
Written by a customer while visiting Nespresso USA