Customer reviews from Nespresso USA
Nespresso - Vertuo Lattissima by De'Longhi - White
Average customer rating
4.2
(159 Reviews)
Rating breakdown 159 reviews
5 Stars
111
4 Stars
15
3 Stars
7
2 Stars
7
1 Star
19
75%of customers recommend this product.
(
71 out of
95)
Customer Reviews for Nespresso - Vertuo Lattissima by De'Longhi - White
Customer Rating
1
Unfortunately, I would not recommend.
on September 26, 2025
Posted by: Suzy2525
from San Diego, CA
I would not recommend this machine. I’ve had a couple problems with it running correctly and the milk frother has an odd, very bad smell that doesn’t seem to go away after I clean it. It appears like others have had this same experience with the smell. It does brew the coffee great when it does work but I definitely believe there is a defect with the frother. Spending extra time cleaning this part has been a bummer.
Response from Nespresso USABy Katy R., September 27, 2025
Thank you for your review. We hope you know that we're always here to help. Please call us to arrange an escalated phone call at 800-562-1465 where we are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
I Want A Divorce
on September 19, 2025
Posted by: Anonymous
from NY
This is THE most temperamental machine I have ever had. It works when it wants to and completely ignores me more than half the time — exactly like my first husband. I bought it to heat up the milk, but it’s not worth it. I’m going to get the 130.$ Nespresso machine - they never gave me a problem.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service, September 20, 2025
Thank you for your review, Sam. We're sorry the Vertuo Lattissima did not meet your expectations. All machines are covered by at least a one-year warranty and we're always here to help. Please call us to speak with a machine expert. We are available 24 hours a day, 7 days a week at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Milk froth container lid doesn’t attach well
on August 29, 2025
Posted by: Coffeecritic
from Naples FL
The machine makes coffee and milk froth great. However the milk container cover attachment is defective. The connector lets loose and separates under the weight of the milk in the container. If they fix this flaw it will be 5 stars
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Came for a cup; left with a Virtuo Lattissima
on August 27, 2025
Posted by: Nespresso Loyalist
from Long Island, New York
[This review was collected as part of a promotion.] Came to the store to buy a cup of coffee and left with a Virtuo Lattissima. I've become a loyalist since that day and because of what Nespresso stands for in addition to their multiple flavors, I no longer patronize Starbucks, Dunkin Donuts or K cups.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Was great while it worked
on August 15, 2025
Posted by: Miss Jessica
from Arlington, WA
Had it less than a year & it quit working. It said it needed descaling which we did but we continue to get 2 flashing lights indicating the reader isn’t working (yes, we cleaned it). I would expect much better quality at this price point
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., August 16, 2025
Thank you for your review, Jessica. We're certainly disappointed to hear this and we hope you know that we're always here to help. All machines are covered by a warranty of at least one and we offer a lifetime of comprehensive troubleshooting. Please give us a call to speak with a machine expert at 800-562-1465 where we are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Easy to use
on July 10, 2025
Posted by: marjorieh_191
Great machine, easy to clean and i like that its quick and you save money by making coffee yourself at home. I like how its not simple plain coffee and its flavorful
Written by a customer while visiting influenster.com
Customer Rating
2
Great when it works
on June 18, 2025
Posted by: marzbarz
from Dallas, TX
Constantly breaks down and flashes light combinations that are not listed in troubleshooting guide or anywhere online!! This is the worst machine out of the 3 I’ve owned by Nespresso over the past 6 years.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Amazing!
on June 4, 2025
Posted by: daniellem136_2057
I purchased this as a gift for my Dad, and he absolutely loves it! The espresso tastes amazing with so many flavor pod options, and the milk frother works perfectly.
Written by a customer while visiting influenster.com