Customer reviews from Nespresso USA
Nespresso - Vertuo Lattissima by De'Longhi - White
Average customer rating
4.2
(163 Reviews)
Rating breakdown 163 reviews
5 Stars
112
4 Stars
15
3 Stars
7
2 Stars
8
1 Star
21
73%of customers recommend this product.
(
72 out of
99)
Customer Reviews for Nespresso - Vertuo Lattissima by De'Longhi - White
Customer Rating
5
Does everything I need it to do
on December 6, 2025
Posted by: JD
from Naples Florida
[This review was collected as part of a promotion.] It was time for a new machine. Have been a virtuo customer for several years. Love the product. New machine works very well. Especially like the fact that I don’t have to remove the water tank to fill it up. Built in frother makes the whole experience very easy. Clean up is easy as well
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
on November 17, 2025
Posted by: Coffelover
from Upland California
What not to like about this machine? It makes coffee, lattes, and cappuccino. Better yet, you can only steam milk.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Seizing Up Head Unit
on November 8, 2025
Posted by: DG
from Denver
This is the second machine that I have had to replace after the rotating head seized up. I’ve tried everything from descaling to rinsing. However, when the head rotating element seizes up, it is nearly impossible to rinse. My impression is that if the machine sits for more that a few days without use, it will bind up the rotating element in the head of the unit. I’m not sure if it’s a DeLonghi unique issue or not, but I moved to the Vertuo Next to change manufacturer hoping that will help.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Frother lasted only 3 months
on September 27, 2025
Posted by: WCMoore
from San Diego, CA
our first Nespresso machine with milk frother lasted over 10 years. after only three months the frother stopped working. It says this machine is guaranteed for 2 years, but i can't seem to find out how to get the frother replaced under warranty.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Unfortunately, I would not recommend.
on September 26, 2025
Posted by: Suzy2525
from San Diego, CA
I would not recommend this machine. I’ve had a couple problems with it running correctly and the milk frother has an odd, very bad smell that doesn’t seem to go away after I clean it. It appears like others have had this same experience with the smell. It does brew the coffee great when it does work but I definitely believe there is a defect with the frother. Spending extra time cleaning this part has been a bummer.
Response from Nespresso USABy Katy R., September 27, 2025
Thank you for your review. We hope you know that we're always here to help. Please call us to arrange an escalated phone call at 800-562-1465 where we are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
I Want A Divorce
on September 19, 2025
Posted by: Anonymous
from NY
This is THE most temperamental machine I have ever had. It works when it wants to and completely ignores me more than half the time — exactly like my first husband. I bought it to heat up the milk, but it’s not worth it. I’m going to get the 130.$ Nespresso machine - they never gave me a problem.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service, September 20, 2025
Thank you for your review, Sam. We're sorry the Vertuo Lattissima did not meet your expectations. All machines are covered by at least a one-year warranty and we're always here to help. Please call us to speak with a machine expert. We are available 24 hours a day, 7 days a week at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Milk froth container lid doesn’t attach well
on August 29, 2025
Posted by: Coffeecritic
from Naples FL
The machine makes coffee and milk froth great. However the milk container cover attachment is defective. The connector lets loose and separates under the weight of the milk in the container. If they fix this flaw it will be 5 stars
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Came for a cup; left with a Virtuo Lattissima
on August 27, 2025
Posted by: Nespresso Loyalist
from Long Island, New York
[This review was collected as part of a promotion.] Came to the store to buy a cup of coffee and left with a Virtuo Lattissima. I've become a loyalist since that day and because of what Nespresso stands for in addition to their multiple flavors, I no longer patronize Starbucks, Dunkin Donuts or K cups.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA