Customer reviews from Nespresso USA
Nespresso - Vertuo Lattissima by De'Longhi - White
Average customer rating
4.2
(163 Reviews)
Rating breakdown 163 reviews
5 Stars
112
4 Stars
15
3 Stars
7
2 Stars
8
1 Star
21
73%of customers recommend this product.
(
72 out of
99)
Customer Reviews for Nespresso - Vertuo Lattissima by De'Longhi - White
Customer Rating
1
DO NOT BUY
on January 18, 2026
Posted by: Karly
from Minden, NV
I bought this less than 2 years ago. Broke last April, sent it back to get worked on. Got it back, it broke again in September. So now I have an expensive machine, with a ton of coffee just sitting in my garage. So do yourselves a favor.... DO NOT BUY THIS. I wish I didnt.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., January 20, 2026
We're disappointed to hear this, Karly, and we hope you know that we're always here to help. If you'd like to arrange an escalated call, please call us at 800-562-1465 where we are available 24/7. We look forward to finding a satisfactory solution.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Burnt Tasting Coffee
on January 18, 2026
Posted by: Lauren
from Connecticut
Haven’t been able to use for the past two years due to the coffee constantly tasting burnt/old. I’ve descaled, ran warm water cycles between cups of coffee and I cannot get rid of the taste. Very disappointing for the cost of this machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., January 20, 2026
Thank you for your review, Lauren. This should not be the case. Please call us to speak with a machine expert at 800-562-1465 where we are available 24/7. We look forward to finding a satisfactory solution.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love this machine!
on December 27, 2025
Posted by: Bobs
from Orlando
Got for Christmas and love the convenience of the milk frother.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Really loving so far!
on December 26, 2025
Posted by: bob276
from Peoria, IL
[This review was collected as part of a promotion.] Just got for xmas and love all the drinks it makes. Haven't had a bad one yet!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
DO NOT BUY THIS MACHINE- it is just frustrating
on December 14, 2025
Posted by: Lesley
from Cincinnati, OH
I have had the Vertuo Lattissima for a year and it is a terrible machine. Please do yourself a favor and do not buy this machine. The coffee is not hot. The machine puts way too much air/ foam into the coffee. The machine stops working randomly and requires you to connect your app and it probably won’t connect. I can’t get the machine to work with milk anymore. This is a terrible product.
No, I would not recommend this to a friend.
Response from Nespresso USABy Logan M., Customer Service, December 15, 2025
Hi, Lesley. We share your disappointment with your machine experience and appreciate your honest review. We feel confident we can help resolve your machine concerns to your satisfaction with comprehensive troubleshooting assistance. Please escalate these concerns by giving us a call at 1-800-562-1465. We are available 24 hours a day seven days a week and look forward to connecting soon. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great flavor!
on December 12, 2025
Posted by: Soccerman22
from Charleston, SC
[This review was collected as part of a promotion.] Fantastic coffee flavor, will buy more for sure. Great for making flavored lattes!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great Machine
on December 10, 2025
Posted by: Doc
I have had this machine for over three years and it is still working perfectly.
I feel for those who have had a problem but this machine is outstanding. Maybe I was the lucky one.
Makes great coffee and is a breeze to use.
I feel for those who have had a problem but this machine is outstanding. Maybe I was the lucky one.
Makes great coffee and is a breeze to use.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Bad. machine
on December 6, 2025
Posted by: javajoe82
This product is garbage. I have owned 5 Nespresso machines and this is the worst. The pod capture is a complete mess and very poorly designed. There is no way I empty the pods without creating a huge mess. The cover inconsistently closes, the machine is loud as a banshee and it sometimes makes a partial cup of coffee with a full water tank. Awful, replacing it with a simpler machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., December 8, 2025
Thank you for your honest review. We are happy to share it with the concerned team, and we hope you enjoy your new machine. If you'd like to speak with a machine expert, we are available 24/7 at 800-562-1465.
Written by a customer while visiting Nespresso USA