Customer reviews from Nespresso USA
Nespresso - Vertuo Lattissima by De'Longhi - White
Average customer rating
4.2
(159 Reviews)
Rating breakdown 159 reviews
5 Stars
111
4 Stars
15
3 Stars
7
2 Stars
7
1 Star
19
75%of customers recommend this product.
(
71 out of
95)
Customer Reviews for Nespresso - Vertuo Lattissima by De'Longhi - White
Customer Rating
1
DO NOT BUY THIS MACHINE- it is just frustrating
on December 14, 2025
Posted by: Lesley
from Cincinnati, OH
I have had the Vertuo Lattissima for a year and it is a terrible machine. Please do yourself a favor and do not buy this machine. The coffee is not hot. The machine puts way too much air/ foam into the coffee. The machine stops working randomly and requires you to connect your app and it probably won’t connect. I can’t get the machine to work with milk anymore. This is a terrible product.
No, I would not recommend this to a friend.
Response from Nespresso USABy Logan M., Customer Service, December 15, 2025
Hi, Lesley. We share your disappointment with your machine experience and appreciate your honest review. We feel confident we can help resolve your machine concerns to your satisfaction with comprehensive troubleshooting assistance. Please escalate these concerns by giving us a call at 1-800-562-1465. We are available 24 hours a day seven days a week and look forward to connecting soon. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great flavor!
on December 12, 2025
Posted by: Soccerman22
from Charleston, SC
[This review was collected as part of a promotion.] Fantastic coffee flavor, will buy more for sure. Great for making flavored lattes!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great Machine
on December 10, 2025
Posted by: Doc
I have had this machine for over three years and it is still working perfectly.
I feel for those who have had a problem but this machine is outstanding. Maybe I was the lucky one.
Makes great coffee and is a breeze to use.
I feel for those who have had a problem but this machine is outstanding. Maybe I was the lucky one.
Makes great coffee and is a breeze to use.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Bad. machine
on December 6, 2025
Posted by: javajoe82
This product is garbage. I have owned 5 Nespresso machines and this is the worst. The pod capture is a complete mess and very poorly designed. There is no way I empty the pods without creating a huge mess. The cover inconsistently closes, the machine is loud as a banshee and it sometimes makes a partial cup of coffee with a full water tank. Awful, replacing it with a simpler machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., December 8, 2025
Thank you for your honest review. We are happy to share it with the concerned team, and we hope you enjoy your new machine. If you'd like to speak with a machine expert, we are available 24/7 at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Does everything I need it to do
on December 6, 2025
Posted by: JD
from Naples Florida
[This review was collected as part of a promotion.] It was time for a new machine. Have been a virtuo customer for several years. Love the product. New machine works very well. Especially like the fact that I don’t have to remove the water tank to fill it up. Built in frother makes the whole experience very easy. Clean up is easy as well
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
on November 17, 2025
Posted by: Coffelover
from Upland California
What not to like about this machine? It makes coffee, lattes, and cappuccino. Better yet, you can only steam milk.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Seizing Up Head Unit
on November 8, 2025
Posted by: DG
from Denver
This is the second machine that I have had to replace after the rotating head seized up. I’ve tried everything from descaling to rinsing. However, when the head rotating element seizes up, it is nearly impossible to rinse. My impression is that if the machine sits for more that a few days without use, it will bind up the rotating element in the head of the unit. I’m not sure if it’s a DeLonghi unique issue or not, but I moved to the Vertuo Next to change manufacturer hoping that will help.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Frother lasted only 3 months
on September 27, 2025
Posted by: WCMoore
from San Diego, CA
our first Nespresso machine with milk frother lasted over 10 years. after only three months the frother stopped working. It says this machine is guaranteed for 2 years, but i can't seem to find out how to get the frother replaced under warranty.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA