Customer reviews from Nespresso USA
Nespresso - Vertuo Lattissima by De'Longhi - White
Average customer rating
4.2
(163 Reviews)
Rating breakdown 163 reviews
5 Stars
112
4 Stars
15
3 Stars
7
2 Stars
8
1 Star
21
73%of customers recommend this product.
(
72 out of
99)
Customer Reviews for Nespresso - Vertuo Lattissima by De'Longhi - White
Customer Rating
2
Poor design for pods
on June 18, 2026
Posted by: RS0457
from Saint Petersburg, FL
There’s nothing wrong with the machine itself. The coffee it makes is as good an any Nespresso. It’s the design that whoever engineers these machines obviously never actually uses them daily. The pods rarely get pulled into the used pod chamber on their own. Then, the used pod chamber actually may hold 3 pods at a time. It will let you put 10 or so, but when you pull out the used pod chamber they all fall out spilling coffee grinds all over your counter.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nespresso USA, Customer Service, June 20, 2026
Thank you for your review, however we're sorry to hear of your machine issues. All Nespresso machines come with at least a one-year warranty and a lifetime of troubleshooting, via our toll-free number 800-562-1465. Please give us a call and escalate these concerns. We are available 24 hours a day and 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Yummy
on June 1, 2026
Posted by: Emacswim
from Vienna VA
[This review was collected as part of a promotion.] I love the coffee and it tastes so good I finish it too quickly. I do wish it was hotter though.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
on May 22, 2026
Posted by: GS
from Valencia, CA
it is the milk frother it doesn't work it quit shortly after I bought my machine. I have a very small kitchen where I live and thought it would be perfect for here but I was wrong.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nespresso USA, Customer Service, May 23, 2026
Thank you for your review. We are sorry to learn our Aeroccino didn’t meet your expectations. Please call us via our toll-free number at 800-562-1465, and we'll be happy to collect any further feedback you have, and see what can be done to make your Nespresso experience better.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Problems with milk drinks
on May 18, 2026
Posted by: cmart2026
from Central Wisconsin, USA
I have a similar problem to what others have reported. The machine was awesome for a while and now will not make milk drinks. Coffee is fine. No leaking or other problems. The machine just seems to not recognize that the milk container is connected and none of the milk drink buttons are enabled. I've checked the door, making sure the container is fully inserted, the knob is on milk and not rinse, etc. I did get a couple of years out of the machine, so better than some others. But there is obviously a design flaw of some sort that affects the reliability/longevity of the milk side of things. Which is unfortunate considering this is a fairly expensive machine.
Response from Nespresso USABy Nespresso USA, Customer Service, May 19, 2026
We're disappointed to hear this and we hope you know that we're always here to help! Please call us to speak with machine expert. We are available 24 hours a day, 7 days a week at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
5
on May 17, 2026
Posted by: bill
from calif
it work so good with me i love it i don't have any question
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
THIS MACHINE DOES NOT WORK C.CONSISTENTLY.
on April 26, 2026
Posted by: HORRIBLE
from Philadelphia
This machine is terrible! I have had to use 2-4 coffee capsules to get it to make a cappuccino. Sometimes it won’t work at all! Frequently every time I turn it on it will only brew a large espresso. it won’t accept the latte or cappuccino option. so I end up with mnothing or black coffee and have to warm the milk in a separate accessory and add sepately. I have wasted over 10 coffee capsules. is this a scene to sell more capsules. I have to buy another machine so I can have coffee in the morning as usual.
Response from Nespresso USABy Nespresso USA, Customer Service, April 27, 2026
We share your disappointment with your machine experience and appreciate your honest review. We feel confident we can help resolve your machine concerns to your satisfaction with comprehensive troubleshooting assistance. Please escalate these concerns by giving us a call at 1-800-562-1465. We are available 24 hours a day seven days a week and look forward to connecting soon. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
on March 13, 2026
Posted by: New machine
from Petersburg Alaska
[This review was collected as part of a promotion.] We just received our new Nesspresso coffee machine. So far so good.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Restaurant quality
on March 9, 2026
Posted by: Meme
Love this coffee maker! Restaurant quality. Perfect way to begin your day.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA