Customer reviews from Nespresso USA
Nespresso - Vertuo Lattissima by De'Longhi - White
Average customer rating
4.2
(159 Reviews)
Rating breakdown 159 reviews
5 Stars
111
4 Stars
15
3 Stars
7
2 Stars
7
1 Star
19
75%of customers recommend this product.
(
71 out of
95)
Customer Reviews for Nespresso - Vertuo Lattissima by De'Longhi - White
Customer Rating
5
on May 17, 2026
Posted by: bill
from calif
it work so good with me i love it i don't have any question
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
THIS MACHINE DOES NOT WORK C.CONSISTENTLY.
on April 26, 2026
Posted by: HORRIBLE
from Philadelphia
This machine is terrible! I have had to use 2-4 coffee capsules to get it to make a cappuccino. Sometimes it won’t work at all! Frequently every time I turn it on it will only brew a large espresso. it won’t accept the latte or cappuccino option. so I end up with mnothing or black coffee and have to warm the milk in a separate accessory and add sepately. I have wasted over 10 coffee capsules. is this a scene to sell more capsules. I have to buy another machine so I can have coffee in the morning as usual.
Response from Nespresso USABy Nespresso USA, Customer Service, April 27, 2026
We share your disappointment with your machine experience and appreciate your honest review. We feel confident we can help resolve your machine concerns to your satisfaction with comprehensive troubleshooting assistance. Please escalate these concerns by giving us a call at 1-800-562-1465. We are available 24 hours a day seven days a week and look forward to connecting soon. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
on March 13, 2026
Posted by: New machine
from Petersburg Alaska
[This review was collected as part of a promotion.] We just received our new Nesspresso coffee machine. So far so good.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Restaurant quality
on March 9, 2026
Posted by: Meme
Love this coffee maker! Restaurant quality. Perfect way to begin your day.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
DO NOT BUY
on January 18, 2026
Posted by: Karly
from Minden, NV
I bought this less than 2 years ago. Broke last April, sent it back to get worked on. Got it back, it broke again in September. So now I have an expensive machine, with a ton of coffee just sitting in my garage. So do yourselves a favor.... DO NOT BUY THIS. I wish I didnt.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., January 20, 2026
We're disappointed to hear this, Karly, and we hope you know that we're always here to help. If you'd like to arrange an escalated call, please call us at 800-562-1465 where we are available 24/7. We look forward to finding a satisfactory solution.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Burnt Tasting Coffee
on January 18, 2026
Posted by: Lauren
from Connecticut
Haven’t been able to use for the past two years due to the coffee constantly tasting burnt/old. I’ve descaled, ran warm water cycles between cups of coffee and I cannot get rid of the taste. Very disappointing for the cost of this machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., January 20, 2026
Thank you for your review, Lauren. This should not be the case. Please call us to speak with a machine expert at 800-562-1465 where we are available 24/7. We look forward to finding a satisfactory solution.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love this machine!
on December 27, 2025
Posted by: Bobs
from Orlando
Got for Christmas and love the convenience of the milk frother.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Really loving so far!
on December 26, 2025
Posted by: bob276
from Peoria, IL
[This review was collected as part of a promotion.] Just got for xmas and love all the drinks it makes. Haven't had a bad one yet!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA