Customer reviews from Nespresso USA
Nespresso - Vertuo Lattissima by De'Longhi - White
Average customer rating
4.2
(163 Reviews)
Rating breakdown 163 reviews
5 Stars
112
4 Stars
15
3 Stars
7
2 Stars
8
1 Star
21
73%of customers recommend this product.
(
72 out of
99)
Customer Reviews for Nespresso - Vertuo Lattissima by De'Longhi - White
Customer Rating
5
So easy to use
on January 1, 2024
Posted by: sftbal1b
from CT
[This review was collected as part of a promotion.] I love this machine! The coffee tastes great, the ability to make lattes and cappuccinos with the press of a button. I have saved so much money by not purchasing coffee outside of the house.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Is this thing a lemon???
on December 30, 2023
Posted by: coffeegirl
from NJ
I am sad to write this review. I love Nespresso and have had a machine since 2012. I received this updated machine as a gift and it is so frustrating. Half the time it does not even work. I turn it off and on, replace the pod, make sure the water is in and the settings are right....press the button and wait for my coffee excitedly as lots of noise happens....nothing. No coffee. It is the most frustrating way to start the morning when I just want my coffee.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, January 2, 2024
Thanks for your review. We’re dismayed to learn of the intermittent flow issues you have from your Vertuo Lattissima machine. The Vertuo Lattissima machine comes with a two-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465 or via live chat from our website when you select the “Need Help” popup, then select “Machine Assistance.” If troubleshooting is unsuccessful, we have repair and replacement options available via our toll-free number, even when your machine is out of warranty. We look forward to speaking with you soon to enjoy your favorite coffee beverages from your Vertuo Lattissima machine.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love!!!
on December 29, 2023
Posted by: BaniCano
from Seattle
[This review was collected as part of a promotion.] This is exactly what we have been looking for. The coffee tastes so delicious. So much better than buying a Starbucks!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love the look and makes great coffee!
on December 29, 2023
Posted by: Mony
from Arizona
I received this as a Christmas gift and I love it. Super easy to use. No more trips to get coffee anywhere else.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Good but not great.
on December 28, 2023
Posted by: coffeeinct
from CT, USA
I do like the style of coffee and the machine foams milk perfectly, but like another reviewer I don't think this brews hot enough. A double-wall mug is pretty much a necessity to keep things drinkable. Nespresso provides a water hardness test and adjustment during setup, so not sure why brew temperature wouldn't be an available adjustment as well.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall, December 29, 2023
Thank you for your honest review. We're disappointed to hear you are not satisfied with your Vertuo Lattissima machine, and hope you know we are always here to help. This state-of-the-art machine is designed to brew each blend to the specific programmed temperature that is best suited to that blend. Quality is especially important to us, so the coffee brews to its ideal temperature without burning. If you ever need support with your machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. We'll be happy to help assist you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great coffee
on December 28, 2023
Posted by: Ashley
from Oh
[This review was collected as part of a promotion.] I bought this for my husband and I. It has been easy to use, I love that we can make our own lattes at home. Since purchasing I’ve significantly reduced the amount of coffee trips. Makes drinking coffee at home more enjoyable (:
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Sorry coffee isn’t hot enough in this machine
on December 28, 2023
Posted by: Ann
from Boston
I got this for a gift and was so excited. It makes a beautiful cup of coffee and great cappuccino however it is not hot enough and goes tepid almost immediately. You can’t adjust temperature. I did a side by side with my keurig and the coffee was much hotter. So if you don’t mind a mildly warm cup of coffee this is fine but I have to return it. (And I’ve tried 4 cups so it didn’t change)
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall, December 29, 2023
Thank you for your honest review. We're disappointed to hear you are not satisfied with your Vertuo Lattissima machine, and hope you know we are always here to help. This state-of-the-art machine is designed to brew each blend to the specific programmed temperature that is best suited to that blend. Quality is especially important to us, so the coffee brews to its ideal temperature without burning. If you ever need support with your machine, please do not hesitate to contact us through our toll-free number, 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
5
No more Starbucks!
on December 11, 2023
Posted by: Ken
from New Hampshire
[This review was collected as part of a promotion.] This great machine can prepare coffee house concoctions without going to a coffee house or Starbucks. It is easy to set up and prepare, and we are definitely in love with the machine. The only negative thing is the temperature of milk coming out of the machine. I wish it were a bit hotter. Overall, we are happy with the purchase.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA