Customer reviews from Samsung US
Samsung - BESPOKE 1.1 cu. ft SLIM Over-the-Range Microwave with 400 CFM Hood Ventilation, Wi-Fi and Voice Control - White Glass
Average customer rating
3.8
(135 Reviews)
Rating breakdown 135 reviews
5 Stars
68
4 Stars
23
3 Stars
12
2 Stars
10
1 Star
22
72%of customers recommend this product.
(
70 out of
97)
Customer Reviews for Samsung - BESPOKE 1.1 cu. ft SLIM Over-the-Range Microwave with 400 CFM Hood Ventilation, Wi-Fi and Voice Control - White Glass
Customer Rating
5
Sleek!
on April 13, 2023
Posted by: EmPru
[This review was collected as part of a promotion.] I've had this microwave for a few months now and it works great. I love the sleek and modern appearance. Saves my kitchen so much space. Highly recommend!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome Microwave !!
on May 5, 2023
Posted by: Anonymous
from Everett, WA.
[This review was collected as part of a promotion.] I purchased this microwave a couple months back and I was finally able to get it hung above my stove and let me tell ya this thing cooks ! It was easy to install, and it's very easy to maintain. It cooks awesome and the food does not taste like it's been cooked in a microwave. I had no problems getting it to hook up to my wifi and it's very user friendly. Overall I am very happy with my microwave and would most definitely recommend it to anyone.
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
A better option for taller people!
on May 18, 2023
Posted by: BKNE
from Omaha, NE
Its overall a great microwave. We purchased a gas range and decided on a microwave at the same time. If you think about it, how big are the things most people put in the microwave? A plate of something, maybe a large-ish bowl to melt something like chocolate (and yes I know there are other ways to do it in the stove that will yield better results not everyone will know that).
This thing is so great to be able to see your stovetop so much easier if you are taller (I'm 6' 2") and all the other microwaves Samsung sells were equal to if not larger than our current microwave at the time.
Excellent buy for taller people. If you currenty have your microwave above your stove and it's the normal size chonkier microwave, you gotta stand back a bit or slightly tilt your head. Worse if you have glasses. Yeah I know. First, world problems. I like this microwave.
HOWWWEVER! The one and onnnny reason I subtracted a star is because the panel is hard to see in low light. I wish it was just even barely lit. Something to make to panel easier to see because it's also shiny and reflective.
Features
4
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Was almost a great microwave
on May 25, 2023
Posted by: Aceshidden l
from Seattle WA
Pretty good microwave but the touchpad not lighting up is a pretty big deal breaker for me. I plan on replacing this as soon as I find one that has a backlit touchpad.
No, I would not recommend this to a friend.
Features
2
Performance
5
Design
5
Value
3
Response from Samsung USBy John, Samsung Customer Care, May 30, 2023
Hi there,
Thank you very much for your observation of our products. Should you need support in the future, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day.
-John
Thank you very much for your observation of our products. Should you need support in the future, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
3
Not what they use to be
on July 28, 2023
Posted by: Georgette
from South Carolina
This microwave came with the light not working and then the number pad stopped working days later. It is horrible that things tear up on less than 2 weeks. I bought smart hub refrigerator, air frying oven, and microwave and the refrigerator makes noise already too
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
4
Value
1
Response from Samsung USBy Ernest, Customer care, August 2, 2023
We understand why you feel that way. Let's ensure the microwave's functionality, Georgette.
Please see the link below to check and see the best option for maximizing your microwave's performance. Kindly check the manual link and go to page 11 (learning about the control panel) to check the light button. I have also provided a link to check the control panel functionality.
Owner's manual:
https://downloadcenter.samsung.com/content/UM/202108/20210806100046717/ME11A7510D_00_EN_MES_CFR_210728.pdf
Microwave control panel not responding:
https://www.samsung.com/us/support/troubleshooting/TSG01001961/
Here's an additional link for your refrigerator; please watch the full video and check the hyperlinks for more details about the refrigerator noise.
Refrigerator making noise:
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Should you need more assistance with the microwave, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146095236) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
Please see the link below to check and see the best option for maximizing your microwave's performance. Kindly check the manual link and go to page 11 (learning about the control panel) to check the light button. I have also provided a link to check the control panel functionality.
Owner's manual:
https://downloadcenter.samsung.com/content/UM/202108/20210806100046717/ME11A7510D_00_EN_MES_CFR_210728.pdf
Microwave control panel not responding:
https://www.samsung.com/us/support/troubleshooting/TSG01001961/
Here's an additional link for your refrigerator; please watch the full video and check the hyperlinks for more details about the refrigerator noise.
Refrigerator making noise:
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Should you need more assistance with the microwave, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146095236) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
Written by a customer while visiting Samsung US
Customer Rating
5
Great smart microwave !
on September 5, 2023
Posted by: Zorlac
from Texas
[This review was collected as part of a promotion.] I love using tgis microwave coz I can easily tell Alexa to turn on and off the Vent and the lighys. Also it has so many pre cook settings that I use alsot.it’s not as big as other microwave but It’s vent is so powerful.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Love my microwave!
on September 5, 2023
Posted by: Tomke
[This review was collected as part of a promotion.] Love this microwave. I never thought I'd be able to get one with my cabinet being so long but it fits beautifully. I'm only 5'2" and have no trouble reaching inside.
Written by a customer while visiting Samsung US
Customer Rating
5
Looks fabulous
on September 5, 2023
Posted by: Kae S
[This review was collected as part of a promotion.] I love it. I had bought a Viking stove in cast black, but the color is more of a charcoal. My old over the stove microwave didn't match at all, Viking's were crazy expensive, so I got this. Looks sleek, and works wonderfully. I love the blue interior too!
Written by a customer while visiting Samsung US