Customer reviews from Samsung US
Samsung - BESPOKE 1.1 cu. ft SLIM Over-the-Range Microwave with 400 CFM Hood Ventilation, Wi-Fi and Voice Control - White Glass
Average customer rating
3.8
(134 Reviews)
Rating breakdown 134 reviews
5 Stars
68
4 Stars
23
3 Stars
12
2 Stars
10
1 Star
21
73%of customers recommend this product.
(
70 out of
96)
Customer Reviews for Samsung - BESPOKE 1.1 cu. ft SLIM Over-the-Range Microwave with 400 CFM Hood Ventilation, Wi-Fi and Voice Control - White Glass
Customer Rating
2
Can’t see the Great Features
on July 5, 2025
Posted by: Consumer
For all the amazing revelations this microwave has, a backlit keypad so you CAN ACTUALLY SEE THE KEYS WHILE YOURE TEYING TO USE IT, is not one of them. The insipid response from Samsung in another similar review just makes it worse. You wonder (again) if the ‘engineers’ that designed this and so many other nearly functional things, actually tried to use it at least one time. Or if they live in the actual real world. 2 stars for Pathetic Mistake.
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
1
Value
1
Response from Samsung USBy SEA CARE, July 7, 2025
Good day,
We understand the disappointment when a key usability feature like a backlit keypad is overlooked. Please know that we're always available to help you out.
Should you require assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1149876471, to help our team pull up your information.
Have a great day!
^Chrystel
We understand the disappointment when a key usability feature like a backlit keypad is overlooked. Please know that we're always available to help you out.
Should you require assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1149876471, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
1
Control panelNot backlit
on October 12, 2025
Posted by: Debbie
from Star Lake, NY
Do NOT buy this model. The control panel is not backlit, which makes it very difficult to use without a flashlight under normal lighting conditions.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, October 13, 2025
Debbie, thank you for your review of our microwave keypad. Your opinion matters to us. Rest assured that we are working to improve our products and services with the help of your review. Should you need any support, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day.
^Camille
Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
4
Almost perfect.
on July 23, 2024
Posted by: Marc
from Chicago
[This review was collected as part of a promotion.] The design is good and thw low peofilw is vwry convenient for making extra space above the stove.
The reason i give it 4 stars is because it does not allow to program the lights as nightlights not even in the smart things app. Also this one appliance cannot be changed in color as the rest of the bespoke line.
The reason i give it 4 stars is because it does not allow to program the lights as nightlights not even in the smart things app. Also this one appliance cannot be changed in color as the rest of the bespoke line.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Slimline, so much more room between the stove top
on July 23, 2024
Posted by: Maxie
from Sterling Heights Mi
[This review was collected as part of a promotion.] Have had about 6 months and am very happy with it overall. The only thing that's an issue is that the control panel is not illuminated. It makes it difficult to select from the available features and number pad.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great size for compact spaces!
on January 2, 2025
Posted by: dagarcia85
from Denver, CO
[This review was collected as part of a promotion.] Great over the range microwave! My kitchen cabinets seem to be lower than other kitchens which was not ideal for the typical range microwave. The normal sized microwave left little space between the bottom of the microwave and the oven. This slim microwave fits the space better and works just as good as a normal sized over the range microwave. The WiFi capabilities are very cool as well!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Do not buy, not safe, randomly turns on by itself
on January 14, 2025
Posted by: akaKizzy
from Wichita Falls, TX
Do not buy! One month past warranty receiving codes A1 and A16. Having the same issue as multiple consumers, machine acts like it’s “possessed.” Randomly turns fan on, key pad works intermittently. Not safe, have to unplug for fear the machine will turn on by itself. Woke up multiple times and the fan is blowing all by itself in high. Out of warranty now. With this many customers having the same issue this has to be a manufacturer defect.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Ernest, SEA Care, January 15, 2025
Hi there,
The microwave plays an important role in heating your meals. Let's get the information you need to get the unit running smoothly.
The links below will help to address the error code and power issue of the microwave. Kindly select the scenario that best fits your situation and learn more by checking the hyperlinks.
Samsung microwave error codes:
https://www.samsung.com/us/support/troubleshooting/TSG01110365/
Microwave turns on by itself:
https://www.samsung.com/us/support/troubleshooting/TSG01001966/
Should you need more assistance with the microwave, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148164351) to help our team pull up your information when you message us.
Have a great day,
-Ernest-
The microwave plays an important role in heating your meals. Let's get the information you need to get the unit running smoothly.
The links below will help to address the error code and power issue of the microwave. Kindly select the scenario that best fits your situation and learn more by checking the hyperlinks.
Samsung microwave error codes:
https://www.samsung.com/us/support/troubleshooting/TSG01110365/
Microwave turns on by itself:
https://www.samsung.com/us/support/troubleshooting/TSG01001966/
Should you need more assistance with the microwave, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148164351) to help our team pull up your information when you message us.
Have a great day,
-Ernest-
Written by a customer while visiting Samsung US
Customer Rating
2
Sleek design, clunky functionality
on March 26, 2025
Posted by: Mark D
from Overland Park kansas
I bought this microwave for its sleek design, it's modern looks ,it was on sale and I needed a microwave. First off I would recommend that you have this professionally installed by Samsung team because we did it ourselves and it's quite a project and can take a lot of time so it's well worth the money to have installed by them. So once it was installed and up and running, here or some things to consider. The digital keypad lettering is a muted grey color on a dark background. You have to have a somewhat bright room to see the keypad "buttons. " It would have been nice to have a keypad that lit up once it was touched.
Because the microwave is mounted high and the door handle is on the right, I open the door with my right hand since there is no button to press to open door. The door handle is disguised on the right side, the thing I noticed is when I close the door naturally with my left hand my fingers would often time touch one or two of the 3 bottom buttons , which are either the task lights, the turntable off/on button or the fan button. I don't so much mind accidentally touching the light button but when I hit the turniable off/on and the fan button that's is really more annoying because I don't know that I've turned off the turntable feature, which I prefer the turning feature to be always on. If your fingers accidentally touch the fan button it comes on at the maximum fan speed and it is loud. Some of you may be familiar with the 30 second
instant microwaving feature. On most microwave ovens, when you press the 30 sec button your food starts to cook immediatlely. On this microwave you have to also hit the start button to cook your food and that's just an extra unnecessary step in my opinion.
If you have to defrost something in this microwave, you will need to open up your Smarthings App because there is no power level button on the microwave keypad to allow you defrost frozen food at a specific power level/%, however this can be.accomplished in the Smarthings App. Once you set the desirwd defrost program and send it over via wifi to the microwave oven you still have to go to the oven and push the start button which to me seems to defeat the purpose of the app if I'm have to walk back over just to push the start button. It would be awesome if they had a "Start" button in the Smarthings app.
Because the microwave is mounted high and the door handle is on the right, I open the door with my right hand since there is no button to press to open door. The door handle is disguised on the right side, the thing I noticed is when I close the door naturally with my left hand my fingers would often time touch one or two of the 3 bottom buttons , which are either the task lights, the turntable off/on button or the fan button. I don't so much mind accidentally touching the light button but when I hit the turniable off/on and the fan button that's is really more annoying because I don't know that I've turned off the turntable feature, which I prefer the turning feature to be always on. If your fingers accidentally touch the fan button it comes on at the maximum fan speed and it is loud. Some of you may be familiar with the 30 second
instant microwaving feature. On most microwave ovens, when you press the 30 sec button your food starts to cook immediatlely. On this microwave you have to also hit the start button to cook your food and that's just an extra unnecessary step in my opinion.
If you have to defrost something in this microwave, you will need to open up your Smarthings App because there is no power level button on the microwave keypad to allow you defrost frozen food at a specific power level/%, however this can be.accomplished in the Smarthings App. Once you set the desirwd defrost program and send it over via wifi to the microwave oven you still have to go to the oven and push the start button which to me seems to defeat the purpose of the app if I'm have to walk back over just to push the start button. It would be awesome if they had a "Start" button in the Smarthings app.
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
2
Value
2
Response from Samsung USBy SEA Care, March 27, 2025
Hi Mark D,
Thank you very much for your interest in our products. Rest assured that we are working to improve our products and services with the help of your reviews.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148671562) to help our team gather your information.
Have a great day.
^Charles
Thank you very much for your interest in our products. Rest assured that we are working to improve our products and services with the help of your reviews.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148671562) to help our team gather your information.
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
2
Poorly thought out controls.
on May 8, 2025
Posted by: MikeL46
from Ridgefield, WA
First, unless the room is brightly lit, I cannot read the control panel. No backlight and faint text on the controls means I frequently have stop, walk across the room and turn the lights up to see my entries.
I did contact Samsung via the website and asked about a backlight the bot said I was being referred to a Pro. Well, that was the end of the contact. No Pro, no callback or text.
Second, the control for the fan is located precisely where we put our thumb when we open the door. We are then met with a loud roar and another trip across the room to turn the lights up so we can turn the fan off.
Have the designers ever used this model on a quiet, slightly dark evening?
On the other hand, the microwave works as well as our old Panasonic when we can actually hit the correct buttons.
I did contact Samsung via the website and asked about a backlight the bot said I was being referred to a Pro. Well, that was the end of the contact. No Pro, no callback or text.
Second, the control for the fan is located precisely where we put our thumb when we open the door. We are then met with a loud roar and another trip across the room to turn the lights up so we can turn the fan off.
Have the designers ever used this model on a quiet, slightly dark evening?
On the other hand, the microwave works as well as our old Panasonic when we can actually hit the correct buttons.
No, I would not recommend this to a friend.
Features
2
Performance
4
Design
1
Value
2
Response from Samsung USBy Samsung Care, May 9, 2025
Greetings!
It sounds like navigating the control panel is quite a frustrating experience, especially when it’s hard to read the faint text without proper lighting. The feedback you’ve provided effectively underscores the significant value that such a feature would bring to the overall user experience. It clearly demonstrates how much of a difference backlighting could make in improving accessibility and convenience, especially when using the microwave in low-light conditions.
The over-the-range microwave models of Samsung currently do not have the control panels backlighted. We will be sure to provide your input to our product team for current and future product development of our over-the-range microwave models.
If there's anything we can do to help or if you'd like to discuss your experience further, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1149092503 to help our team pull up your information.
Leo
It sounds like navigating the control panel is quite a frustrating experience, especially when it’s hard to read the faint text without proper lighting. The feedback you’ve provided effectively underscores the significant value that such a feature would bring to the overall user experience. It clearly demonstrates how much of a difference backlighting could make in improving accessibility and convenience, especially when using the microwave in low-light conditions.
The over-the-range microwave models of Samsung currently do not have the control panels backlighted. We will be sure to provide your input to our product team for current and future product development of our over-the-range microwave models.
If there's anything we can do to help or if you'd like to discuss your experience further, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1149092503 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US