Customer reviews from Samsung US
Samsung - BESPOKE 1.1 cu. ft SLIM Over-the-Range Microwave with 400 CFM Hood Ventilation, Wi-Fi and Voice Control - White Glass
Average customer rating
3.2
(23 Reviews)
Rating breakdown 23 reviews
5 Stars
9
4 Stars
2
3 Stars
3
2 Stars
3
1 Star
6
59%of customers recommend this product.
(
10 out of
17)
Customer Reviews for Samsung - BESPOKE 1.1 cu. ft SLIM Over-the-Range Microwave with 400 CFM Hood Ventilation, Wi-Fi and Voice Control - White Glass
Customer Rating
2
Can’t see the Great Features
on July 5, 2025
Posted by: Consumer
For all the amazing revelations this microwave has, a backlit keypad so you CAN ACTUALLY SEE THE KEYS WHILE YOURE TEYING TO USE IT, is not one of them. The insipid response from Samsung in another similar review just makes it worse. You wonder (again) if the ‘engineers’ that designed this and so many other nearly functional things, actually tried to use it at least one time. Or if they live in the actual real world. 2 stars for Pathetic Mistake.
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
1
Value
1
Response from Samsung USBy SEA CARE, July 7, 2025
Good day,
We understand the disappointment when a key usability feature like a backlit keypad is overlooked. Please know that we're always available to help you out.
Should you require assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1149876471, to help our team pull up your information.
Have a great day!
^Chrystel
We understand the disappointment when a key usability feature like a backlit keypad is overlooked. Please know that we're always available to help you out.
Should you require assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1149876471, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
4
Almost perfect.
on July 23, 2024
Posted by: Marc
from Chicago
[This review was collected as part of a promotion.] The design is good and thw low peofilw is vwry convenient for making extra space above the stove.
The reason i give it 4 stars is because it does not allow to program the lights as nightlights not even in the smart things app. Also this one appliance cannot be changed in color as the rest of the bespoke line.
The reason i give it 4 stars is because it does not allow to program the lights as nightlights not even in the smart things app. Also this one appliance cannot be changed in color as the rest of the bespoke line.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Not a good microwave
on February 14, 2024
Posted by: Priram
I bought this microwave last year and it is the slowest heating microwave ever. Occasionally stops working and it takes forever to warm a glass of milk. Also, it is not possible to clearly see the inside of the microwave when it is on.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, February 14, 2024
Hello there,
We are aware that heating food makes our lives much easier. Allow us to assist you with your microwave.
Here is a link to help you with the microwave that is not heating.
The Samsung microwave is not heating up or has stopped working.
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
We would love to speak to you to provide more assistance. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146850864) to help our team pull up your information when you message us.
Thank you.
-Kimberly
We are aware that heating food makes our lives much easier. Allow us to assist you with your microwave.
Here is a link to help you with the microwave that is not heating.
The Samsung microwave is not heating up or has stopped working.
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
We would love to speak to you to provide more assistance. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146850864) to help our team pull up your information when you message us.
Thank you.
-Kimberly
Written by a customer while visiting Samsung US
Customer Rating
2
Fan button in a bad spot
on March 17, 2025
Posted by: Mare
I bought this microwave in 2023, alone with the Bespoke induction range and dishwasher.
I have to say that the button for the fan is near where you open the door, the problem is the fan turns on often when opening the door. It is annoying. Bad design I guess.
I have to say that the button for the fan is near where you open the door, the problem is the fan turns on often when opening the door. It is annoying. Bad design I guess.
Response from Samsung USBy SEA Care, March 18, 2025
Mare, sharing your observation about the microwave's fan button near the door's opening matters. We appreciate your input. I will forward your suggestion to our engineering team to see if adjusting the button's location could be an option for future models. If you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day.
^Camille
Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
1
Not reliable
on April 25, 2024
Posted by: MsConsumer
from Fort wayne, indiana
I bought this product in May 2023. About six months later I noticed that the microwave display was constantly changing. I thought it was because of the wifi. Now the microwave has a mind of its own. Several features turn on at any time. The air vent, light, and the microwave itself. I disconnected the vent feature and could live with light engaged. But what i can't live with is a microwave that self starts. Thats is a serious hazard. At this moment I'm seriously considering replacing it.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
4
Value
1
Response from Samsung USBy SEA Care, April 25, 2024
Hi there,
We appreciate you sharing your experience with the microwave. Let us go ahead and get the microwave back on track.
Samsung range or wall oven panel is blank, blinking, or partially or incorrectly displayed
https://www.samsung.com/us/support/troubleshooting/TSG01110183/
Samsung microwave does not turn on or turns off by itself
https://www.samsung.com/us/support/troubleshooting/TSG01001964/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147080423) to help our team gather your information.
Have a great day.
^Charles
We appreciate you sharing your experience with the microwave. Let us go ahead and get the microwave back on track.
Samsung range or wall oven panel is blank, blinking, or partially or incorrectly displayed
https://www.samsung.com/us/support/troubleshooting/TSG01110183/
Samsung microwave does not turn on or turns off by itself
https://www.samsung.com/us/support/troubleshooting/TSG01001964/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147080423) to help our team gather your information.
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
3
Clock doesn't work but heats up ok....
on November 21, 2023
Posted by: Wanderlustnyc
Just got the microwave installed. Seems everyone is right about the clock. It doesn't give the option to set to PM. I've used at least owned and used 20 ++ microwaves throughout my lifetime and this is the only microwave that gives me trouble. I did heat up soup and that worked well. I hope this microwave functions and lasts. Fingers crossed. I also purchased the induction oven but haven't installed yet. Hope these appliances last.....
Response from Samsung USBy SEA Care, November 22, 2023
Hello there,
Thank you for sharing your observation regarding the clock. Let us help you with this.
Please choose the clock icon to change the clock setting to AM or PM.
Please see page 12 under the "Set Time" section of the manual for more details.
Manual
https://downloadcenter.samsung.com/content/UM/202308/20230814102010627/Full_ME11A7510D_DE68_04568C_02_EN_MES_CFR.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146555115) to help our team pull up your information.
Have a great day.
^Camille
Thank you for sharing your observation regarding the clock. Let us help you with this.
Please choose the clock icon to change the clock setting to AM or PM.
Please see page 12 under the "Set Time" section of the manual for more details.
Manual
https://downloadcenter.samsung.com/content/UM/202308/20230814102010627/Full_ME11A7510D_DE68_04568C_02_EN_MES_CFR.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146555115) to help our team pull up your information.
Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
3
digital clock falls behinda
on November 25, 2023
Posted by: wanderlustnyc
Trying to edit but can't find that function. Wanted to update review that the clock works, however, the time slows down. Once it gets set after a few minutes or so, it starts to slow down and the time falls behind a bit a minute then 2 minutes...is there a way to fix that?
Other than that, heated a few things and still seems to work ok. I've only used this microwave about 5 days.
Other than that, heated a few things and still seems to work ok. I've only used this microwave about 5 days.
Features
3
Performance
4
Design
4
Value
3
Response from Samsung USBy SEA Care, November 27, 2023
Hello there,
We understand that the clock works. However, you experience some latency, and we wish to help you.
A quick reset of your microwave by unplugging it or power cycle at the circuit breaker for 60 seconds can do the trick. If the issue still exists, we suggest you contact us using the channels below.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146568373) to help our team pull up your information.
Have a great day.
^Camille
We understand that the clock works. However, you experience some latency, and we wish to help you.
A quick reset of your microwave by unplugging it or power cycle at the circuit breaker for 60 seconds can do the trick. If the issue still exists, we suggest you contact us using the channels below.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146568373) to help our team pull up your information.
Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
3
User manual worthless
on May 13, 2024
Posted by: Frustrated
from Tx
How in the world do I use the auto cook functions? User manual is worthless.
Features
3
Performance
5
Design
5
Value
3
Response from Samsung USBy Ricardo, Samsung Care, May 14, 2024
Greetings,
We know the importance of having a reliable appliance at home. Let us help.
Here is a link to the user manual. Please go to page 18 to learn how to use the Auto cook on your oven.
User manual.
https://downloadcenter.samsung.com/content/UM/202308/20230814102010627/Full_ME11A7510D_DE68_04568C_02_EN_MES_CFR.pdf
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147137636) to help our team pull up your information when you message us.
Thank you.
-Ricardo
We know the importance of having a reliable appliance at home. Let us help.
Here is a link to the user manual. Please go to page 18 to learn how to use the Auto cook on your oven.
User manual.
https://downloadcenter.samsung.com/content/UM/202308/20230814102010627/Full_ME11A7510D_DE68_04568C_02_EN_MES_CFR.pdf
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147137636) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Written by a customer while visiting Samsung US