Customer reviews from Samsung US
Samsung - BESPOKE 1.1 cu. ft SLIM Over-the-Range Microwave with 400 CFM Hood Ventilation, Wi-Fi and Voice Control - White Glass
Average customer rating
4
(100 Reviews)
Rating breakdown 100 reviews
5 Stars
54
4 Stars
20
3 Stars
10
2 Stars
5
1 Star
11
82%of customers recommend this product.
(
58 out of
71)
Customer Reviews for Samsung - BESPOKE 1.1 cu. ft SLIM Over-the-Range Microwave with 400 CFM Hood Ventilation, Wi-Fi and Voice Control - White Glass
Customer Rating
5
Great Microwave!
on January 29, 2023
Posted by: Joseph
[This review was collected as part of a promotion.] I love this thing! So convenient! The light over the stove is a really nice upgrade for me.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
No Speed Buttons or Function
on January 29, 2023
Posted by: Kenney
from Albuquerque, NM
I love the size and it works well. The functions are full with things I suspect people rarely use. Most people using a microwave just want to open the door and heat something fast. Not press 1 press 0 press 0 press ok. Speed buttons are much more used functions like press 1 and immediately one minute goes on full power. Have been unable to understand the codes for changing the weight to pounds and the manual does not specify.
We had a great company in Albuquerque NM install our microwave called Smart Homes LLC. Very knowledgeable and handled all the hurdles with the new outlet wiring, new ductwork, and tile work. Smart Homes LLC was really great!
We had a great company in Albuquerque NM install our microwave called Smart Homes LLC. Very knowledgeable and handled all the hurdles with the new outlet wiring, new ductwork, and tile work. Smart Homes LLC was really great!
I would recommend this to a friend!
Features
3
Performance
4
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung microwave
on April 3, 2023
Posted by: Allison
from New Jersey
[This review was collected as part of a promotion.] Great microwave plenty of features. My only complaint is I backlight on keypad but I knew this before purchasing. Easy it install and connects to Alexa easily.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Sleek!
on April 13, 2023
Posted by: EmPru
[This review was collected as part of a promotion.] I've had this microwave for a few months now and it works great. I love the sleek and modern appearance. Saves my kitchen so much space. Highly recommend!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome Microwave !!
on May 5, 2023
Posted by: Anonymous
from Everett, WA.
[This review was collected as part of a promotion.] I purchased this microwave a couple months back and I was finally able to get it hung above my stove and let me tell ya this thing cooks ! It was easy to install, and it's very easy to maintain. It cooks awesome and the food does not taste like it's been cooked in a microwave. I had no problems getting it to hook up to my wifi and it's very user friendly. Overall I am very happy with my microwave and would most definitely recommend it to anyone.
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
A better option for taller people!
on May 18, 2023
Posted by: BKNE
from Omaha, NE
Its overall a great microwave. We purchased a gas range and decided on a microwave at the same time. If you think about it, how big are the things most people put in the microwave? A plate of something, maybe a large-ish bowl to melt something like chocolate (and yes I know there are other ways to do it in the stove that will yield better results not everyone will know that).
This thing is so great to be able to see your stovetop so much easier if you are taller (I'm 6' 2") and all the other microwaves Samsung sells were equal to if not larger than our current microwave at the time.
Excellent buy for taller people. If you currenty have your microwave above your stove and it's the normal size chonkier microwave, you gotta stand back a bit or slightly tilt your head. Worse if you have glasses. Yeah I know. First, world problems. I like this microwave.
HOWWWEVER! The one and onnnny reason I subtracted a star is because the panel is hard to see in low light. I wish it was just even barely lit. Something to make to panel easier to see because it's also shiny and reflective.
Features
4
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Was almost a great microwave
on May 25, 2023
Posted by: Aceshidden l
from Seattle WA
Pretty good microwave but the touchpad not lighting up is a pretty big deal breaker for me. I plan on replacing this as soon as I find one that has a backlit touchpad.
No, I would not recommend this to a friend.
Features
2
Performance
5
Design
5
Value
3
Response from Samsung USBy John, Samsung Customer Care, May 30, 2023
Hi there,
Thank you very much for your observation of our products. Should you need support in the future, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day.
-John
Thank you very much for your observation of our products. Should you need support in the future, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
3
Not what they use to be
on July 28, 2023
Posted by: Georgette
from South Carolina
This microwave came with the light not working and then the number pad stopped working days later. It is horrible that things tear up on less than 2 weeks. I bought smart hub refrigerator, air frying oven, and microwave and the refrigerator makes noise already too
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
4
Value
1
Response from Samsung USBy Ernest, Customer care, August 2, 2023
We understand why you feel that way. Let's ensure the microwave's functionality, Georgette.
Please see the link below to check and see the best option for maximizing your microwave's performance. Kindly check the manual link and go to page 11 (learning about the control panel) to check the light button. I have also provided a link to check the control panel functionality.
Owner's manual:
https://downloadcenter.samsung.com/content/UM/202108/20210806100046717/ME11A7510D_00_EN_MES_CFR_210728.pdf
Microwave control panel not responding:
https://www.samsung.com/us/support/troubleshooting/TSG01001961/
Here's an additional link for your refrigerator; please watch the full video and check the hyperlinks for more details about the refrigerator noise.
Refrigerator making noise:
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Should you need more assistance with the microwave, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146095236) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
Please see the link below to check and see the best option for maximizing your microwave's performance. Kindly check the manual link and go to page 11 (learning about the control panel) to check the light button. I have also provided a link to check the control panel functionality.
Owner's manual:
https://downloadcenter.samsung.com/content/UM/202108/20210806100046717/ME11A7510D_00_EN_MES_CFR_210728.pdf
Microwave control panel not responding:
https://www.samsung.com/us/support/troubleshooting/TSG01001961/
Here's an additional link for your refrigerator; please watch the full video and check the hyperlinks for more details about the refrigerator noise.
Refrigerator making noise:
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Should you need more assistance with the microwave, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146095236) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
Written by a customer while visiting Samsung US