Customer reviews from Samsung US
Samsung - BESPOKE 1.1 cu. ft SLIM Over-the-Range Microwave with 400 CFM Hood Ventilation, Wi-Fi and Voice Control - White Glass
Average customer rating
3.8
(134 Reviews)
Rating breakdown 134 reviews
5 Stars
68
4 Stars
23
3 Stars
12
2 Stars
10
1 Star
21
73%of customers recommend this product.
(
70 out of
96)
Customer Reviews for Samsung - BESPOKE 1.1 cu. ft SLIM Over-the-Range Microwave with 400 CFM Hood Ventilation, Wi-Fi and Voice Control - White Glass
Customer Rating
1
Not reliable
on April 25, 2024
Posted by: MsConsumer
from Fort wayne, indiana
I bought this product in May 2023. About six months later I noticed that the microwave display was constantly changing. I thought it was because of the wifi. Now the microwave has a mind of its own. Several features turn on at any time. The air vent, light, and the microwave itself. I disconnected the vent feature and could live with light engaged. But what i can't live with is a microwave that self starts. Thats is a serious hazard. At this moment I'm seriously considering replacing it.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
4
Value
1
Response from Samsung USBy SEA Care, April 25, 2024
Hi there,
We appreciate you sharing your experience with the microwave. Let us go ahead and get the microwave back on track.
Samsung range or wall oven panel is blank, blinking, or partially or incorrectly displayed
https://www.samsung.com/us/support/troubleshooting/TSG01110183/
Samsung microwave does not turn on or turns off by itself
https://www.samsung.com/us/support/troubleshooting/TSG01001964/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147080423) to help our team gather your information.
Have a great day.
^Charles
We appreciate you sharing your experience with the microwave. Let us go ahead and get the microwave back on track.
Samsung range or wall oven panel is blank, blinking, or partially or incorrectly displayed
https://www.samsung.com/us/support/troubleshooting/TSG01110183/
Samsung microwave does not turn on or turns off by itself
https://www.samsung.com/us/support/troubleshooting/TSG01001964/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147080423) to help our team gather your information.
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
1
Piece of junk. Poorly designed and not working.
on February 9, 2025
Posted by: Roch
We purchased this Microwave in July 2024. What a surprise it was to find out that when opening the door, it protrudes into the space on the hinge site, even though the cooking chamber is much narrower than the 30-inch width of the unit. It cannot be installed with a panel on the left side because the door will not open. We already had a Samsung range, and to have a nice set of appliances, we modified the panel for the door to open. Now, after about seven months of service, this unit is dead. It displays a C-F2 error, which means the control panel lost connection with the processor. Reset procedures do not do any good. The Sharp microwave we replaced with this Samsung unit was our wedding gift and has been working for 31 years. It still works at a different location.
Response from Samsung USBy SEA Care, February 11, 2025
Hi there,
We understand the importance of having a reliable microwave at home. Let us help you.
We'd be delighted to speak with you directly to provide assistance and discuss what options we can provide. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1148382733) to help our team pull up your information when you message us.
Thank you.
-Kimberly
We understand the importance of having a reliable microwave at home. Let us help you.
We'd be delighted to speak with you directly to provide assistance and discuss what options we can provide. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1148382733) to help our team pull up your information when you message us.
Thank you.
-Kimberly
Written by a customer while visiting Samsung US
Customer Rating
1
Beta test your products!
on December 2, 2025
Posted by: Cook
Who creates a microwave that will not allow you to use the timer and the microwave at the same time? Ridiculous.
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
1
Value
2
Response from Samsung USBy Samsung Care, December 3, 2025
Greetings!
Thank you for sharing how that experience felt. I can imagine how inconvenient it must be to pause what you are doing just to switch between the timer and heating. We aim for features that make daily tasks smoother, and your reaction shows how important that is. Your feedback helps highlight where the design can better match real-world use, and it genuinely matters to us.
If there's anything we can do to help or if you'd like to discuss your experience further, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
When you message us, please provide us with this reference number 1151482610 to help our team pull up your information.
Leo
Thank you for sharing how that experience felt. I can imagine how inconvenient it must be to pause what you are doing just to switch between the timer and heating. We aim for features that make daily tasks smoother, and your reaction shows how important that is. Your feedback helps highlight where the design can better match real-world use, and it genuinely matters to us.
If there's anything we can do to help or if you'd like to discuss your experience further, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
When you message us, please provide us with this reference number 1151482610 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
Customer Rating
5
Makes the whole kitchen look new
on November 7, 2022
Posted by: ToozM
from Buffalo NY
[This review was collected as part of a promotion.] Purchased about a month ago and it’s really be easy to use and a great addition to my kitchen. The fan is super really clears the cooking odors from the stove and oven.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Looks fabulous
on September 5, 2023
Posted by: Kae S
from Michigan
[This review was collected as part of a promotion.] I love it! I had bought a Viking stove in cast black and my old over the stove microwave didn't match at all. I looked at Viking microwaves, but they were crazy expensive. This model works great, is sleek and looks wonderful! I love the blue interior too!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
It's just a microwave
on June 24, 2025
Posted by: Kavie
[This review was collected as part of a promotion.] It serves the purpose that a microwave is meant for so i dont think its a bad product but, the "smart" and modernized features missed the mark. It's not a microwave I'd choose on my own. This was already installed when I moved into my new house and the slim is more inconvenient than anything, I can't even fit a large to-go coffee cup in it.
It melts my dishes...like quality dishes that I've put in other microwaves with no issues. There's plenty that it hasn't melted but the ones that did get wrecked were some of my favorites. I also dont understand what the point of being able to get the microwave set up to cook something from you're phone is, if you can't start it from your phone. Im not gonna dig my phone out to set it all up on my phone when i already have to be right in front of the microwave-Now if I could be in the middle of something when I remember I forgot my coffee in there again and need to heat it up and could start that quick and be able to finish up the loose ends on my current task without running up and down the stairs. That'd be cool or if I could let something defrost all day in there and then start the microwave on my way home from work to make sure its finished and ready to just start cooking when I get home, that'd be great. I do like the naming feature and getting notified on my phone when its done cooking.
It melts my dishes...like quality dishes that I've put in other microwaves with no issues. There's plenty that it hasn't melted but the ones that did get wrecked were some of my favorites. I also dont understand what the point of being able to get the microwave set up to cook something from you're phone is, if you can't start it from your phone. Im not gonna dig my phone out to set it all up on my phone when i already have to be right in front of the microwave-Now if I could be in the middle of something when I remember I forgot my coffee in there again and need to heat it up and could start that quick and be able to finish up the loose ends on my current task without running up and down the stairs. That'd be cool or if I could let something defrost all day in there and then start the microwave on my way home from work to make sure its finished and ready to just start cooking when I get home, that'd be great. I do like the naming feature and getting notified on my phone when its done cooking.
Features
3
Performance
3
Design
3
Value
3
Response from Samsung USBy SEA Care, June 25, 2025
We want you to have a better experience using your microwave, Kavie. Let us help you out.
With the microwave connected to the SmartThings app, it allows for remote control of cooking and ventilation. It also lets you monitor and manage your microwave's power usage. Get energy-saving tips and alerts to help lower your electric bill. See "Life in sync with SmartThings" for details:
https://www.samsung.com/us/home-appliances/microwaves/over-the-range/1-1-cu-ft-smart-slim-over-the-range-microwave-with-400-cfm-hood-ventilation-wi-fi-voice-control-in-stainless-steel-me11a7510ds-aa/
To address your concerns with your microwave, turn to page 24 of the unit's manual under "Cookware guide (See "Recommended cooking utensils"):
https://downloadcenter.samsung.com/content/UM/202502/20250226161329120/01._IB_FULL_ME11F7510MT_AA_EN.pdf
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1149729865, to help our team locate your information when you message us.
Have a great day.
-John
With the microwave connected to the SmartThings app, it allows for remote control of cooking and ventilation. It also lets you monitor and manage your microwave's power usage. Get energy-saving tips and alerts to help lower your electric bill. See "Life in sync with SmartThings" for details:
https://www.samsung.com/us/home-appliances/microwaves/over-the-range/1-1-cu-ft-smart-slim-over-the-range-microwave-with-400-cfm-hood-ventilation-wi-fi-voice-control-in-stainless-steel-me11a7510ds-aa/
To address your concerns with your microwave, turn to page 24 of the unit's manual under "Cookware guide (See "Recommended cooking utensils"):
https://downloadcenter.samsung.com/content/UM/202502/20250226161329120/01._IB_FULL_ME11F7510MT_AA_EN.pdf
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1149729865, to help our team locate your information when you message us.
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
5
Performs flawlessly.
on June 27, 2022
Posted by: Shadow32
from Ontario, NY
[This review was collected as part of a promotion.] Bought this to replace a 24 year old Kenmore, to compliment our kitchen renovation.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Love the Size!
on October 13, 2022
Posted by: Briana G
from Buffalo, NY
This microwave has some great features. The best part about it is its slim size. It makes it so much easier to cook on my stove top underneath! I was worried about the size when purchasing, but in the end it fits everything I need. I haven't found anything I wanted to put in it that didn't fit. Being so slim, it is higher up and would be difficult for shorter people to use without a stool. If you have small kids, it's actually a benefit that they can't reach it! I love the blue ceramic interior, which is easy to clean. I like the presets and it is easy to update the time. It also looks very sleek and modern. One drawback of the microwave is its bulky door. The buttons are on the outside of the door, so the door is very long and may hit your head if you're not used to it. The fan is very loud and powerful, which is good. However, the fan button is positioned right where my fingers land when I close the door, which is annoying. Also, so far the display has frozen three times in the few months I've had it, requiring me to unplug and plug it back in each time to reset it. Overall this is a great microwave to save space, and an excellent microwave if you want a perfect match with other Samsung appliances.
I would recommend this to a friend!
Features
4
Performance
4
Design
2
Value
3
Response from Samsung USBy Trisha, Samsung Care, October 17, 2022
Hello Briana G,
Congratulations on your new appliance purchase. We are continually improving our products and services, and your review is vital to that process.
To know more about your Samsung microwave, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1145042332) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
Congratulations on your new appliance purchase. We are continually improving our products and services, and your review is vital to that process.
To know more about your Samsung microwave, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1145042332) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US