Customer reviews from Samsung US
Samsung - BESPOKE 1.1 cu. ft SLIM Over-the-Range Microwave with 400 CFM Hood Ventilation, Wi-Fi and Voice Control - White Glass
Average customer rating
3.2
(23 Reviews)
Rating breakdown 23 reviews
5 Stars
9
4 Stars
2
3 Stars
3
2 Stars
3
1 Star
6
59%of customers recommend this product.
(
10 out of
17)
Customer Reviews for Samsung - BESPOKE 1.1 cu. ft SLIM Over-the-Range Microwave with 400 CFM Hood Ventilation, Wi-Fi and Voice Control - White Glass
Customer Rating
1
Not so happy at all…
on September 15, 2025
Posted by: Valpal
from South Carolina
[This review was collected as part of a promotion.] Mine is inhabited by a ghost that turns it on whenever… I purchased a warranty but it only covers the special I had when I purchased, now it costs $150 more in a years time… I did get a gift certificate for it, but I wished I had a more reliable product…
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
1
Response from Samsung USBy SEA Care, September 16, 2025
Hello there, We understand the importance of a working microwave in your household. Let us help you out. To address your concern with your microwave, please click the link and follow the provided tips. The microwave turns on by itself (please choose what part of the microwave is turning on by itself): https://www.samsung.com/us/support/troubleshooting/TSG01001966/
Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1150738441, to help our team locate your information when you message us. Have a great day. -John
Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1150738441, to help our team locate your information when you message us. Have a great day. -John
Written by a customer while visiting Samsung US
Customer Rating
5
Little Microwave with Big Features!
on September 16, 2025
Posted by: Mtntrekker01
from Chino Hills CA
[This review was collected as part of a promotion.] After several months of use, I can confidently say it is a awesome microwave. It feels well made the door latch is heavy meaning it requires a little muscle to open but so far it works great the hood works great the under lighting is good. If there was one thing I wish it did I wish the hood synced with my Samsung cooktop that is also smart, both of them are on my Wi-Fi, they both have Bluetooth. I wish the microwave knew when the burners were on and started the hood vent.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Highly efficient and beautiful
on October 6, 2025
Posted by: Violet
from Santa Fe NM
[This review was collected as part of a promotion.] I ordered the Bespoke appliances for my newly renovated kitchen. Not only are they beautiful but they are extremely efficient! Loved them so much. I ordered the Bespoke washer and dryer, love them all so much!! I will always recommend Samsung! They’re THE BEST!!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Super cool looking
on October 7, 2025
Posted by: None
from Jacksonville
[This review was collected as part of a promotion.] This is such an amazing microwave, connects to my oven and stove top for ventilation why tuned on. Notifies me via smart devices through my tv that it’s done. Super cool looking as well.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Broke within 6 months!
on December 9, 2025
Posted by: HSalazar
from Spring Valley, CA
We purchased Nov 2024 and it probably worked well for about 6 months, now the fan goes on and the microwave does NOT work... disappointed as we bought all matching appliances now this is a broken eyesore!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy Samsung Care, December 10, 2025
Hi H Salazar,
When a recently purchased appliance stops performing as expected, it can be incredibly frustrating, especially when it’s something you rely on every day. Let us help.
I have shared a Samsung link below that can help with your experience. The link has a hyperlink that you can use to schedule an appointment.
Samsung microwave is not heating or has stopped working:
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
Should you need more assistance with the microwave, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1151549456 to help our team pull up your information.
Leo
When a recently purchased appliance stops performing as expected, it can be incredibly frustrating, especially when it’s something you rely on every day. Let us help.
I have shared a Samsung link below that can help with your experience. The link has a hyperlink that you can use to schedule an appointment.
Samsung microwave is not heating or has stopped working:
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
Should you need more assistance with the microwave, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1151549456 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
Customer Rating
5
Perfect choice for form and function
on December 20, 2025
Posted by: Samsold
from Ohio
[This review was collected as part of a promotion.] Beautiful design! Heats everything well and evenly. Connected to WiFi, although haven't used that feature much. Buttons are large and responsive. Large capacity, I haven't come across anything that wouldn't fit.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Warning
on February 17, 2026
Posted by: HSalazar
from San Diego, CA
We purchased this microwave in Nov of 2024, it worked well for 3 months. It was unusable immediately after, it would run the fan on its own or start running as if someone turned it on, we had to end up unplugging it. Sounds silly but it has taken me awhile to write this review because we have 5 kids and it is super frustrating thinking about and dealing with this. We had to purchase a cheap one to use in our garage until we uninstall this one... DO NOT BUY and Samsung did nothing about it!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy Samsung Care, February 18, 2026
Hello there,
We understand how concerning it is when your microwave turns on by itself or runs the fan unexpectedly — especially when it affects daily use and causes stress. We’re here and willing to help.
For concerns related to a microwave that turns on automatically or has the vent fan run on its own, please follow the guide below and click on the embedded link for additional support and troubleshooting steps:
Microwave turns on by itself
http://www.samsung.com/us/support/troubleshooting/TSG01001966/
If the issue continues after reviewing these steps, please contact us directly so we can review your situation and assist with the next steps:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide this reference number (1152120557), so our team can pull up your information.
Thank you!
^Joshua
We understand how concerning it is when your microwave turns on by itself or runs the fan unexpectedly — especially when it affects daily use and causes stress. We’re here and willing to help.
For concerns related to a microwave that turns on automatically or has the vent fan run on its own, please follow the guide below and click on the embedded link for additional support and troubleshooting steps:
Microwave turns on by itself
http://www.samsung.com/us/support/troubleshooting/TSG01001966/
If the issue continues after reviewing these steps, please contact us directly so we can review your situation and assist with the next steps:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide this reference number (1152120557), so our team can pull up your information.
Thank you!
^Joshua
Written by a customer while visiting Samsung US