Customer reviews from Samsung US
Samsung - BESPOKE 1.1 cu. ft SLIM Over-the-Range Microwave with 400 CFM Hood Ventilation, Wi-Fi and Voice Control - White Glass
Average customer rating
3.8
(148 Reviews)
Rating breakdown 148 reviews
5 Stars
75
4 Stars
24
3 Stars
12
2 Stars
12
1 Star
25
71%of customers recommend this product.
(
77 out of
108)
Customer Reviews for Samsung - BESPOKE 1.1 cu. ft SLIM Over-the-Range Microwave with 400 CFM Hood Ventilation, Wi-Fi and Voice Control - White Glass
Customer Rating
1
Don’t buy this microwave
on November 5, 2025
Posted by: Anonymous
The numbers on this microwave do not light up and they are black on black so you can’t see them. There’s no way to light up the instrument panel. The only item that stands out is the stop button, which is red. I wish I would not have bought this item.
Response from Samsung USBy SEA Care, November 7, 2025
Hi there,
We understand your frustration about the microwave keypad not lighting up. We appreciate your feedback and will forward your suggestion to our engineering team so they can consider the possibility of having the keypad illuminated in future models. Should you need any support, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
-Kimberly
We understand your frustration about the microwave keypad not lighting up. We appreciate your feedback and will forward your suggestion to our engineering team so they can consider the possibility of having the keypad illuminated in future models. Should you need any support, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
-Kimberly
Written by a customer while visiting Samsung US
Customer Rating
1
Massive oversight tarnishes this microwave
on November 12, 2025
Posted by: Frustrated
Why is the control panel not backlit? Bought as a bundle with a range (which has a control panel with white numbers - not backlit but easily seen). Who saw this design and said “Yup, that works.” Doesn’t even need to be backlit, just using the same color scheme as the range would be sufficient. A truly stupid design flaw. Please fire whoever signed off on this. Don’t overthink it, use the white numbers on the control panel just like the ranges this hangs above. Looks sleek and cool…until you realize it came at the price of functionality. Do better.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
1
Value
1
Response from Samsung USBy SEA Care, November 13, 2025
Hi there,
We understand your frustration about the microwave keypad not lighting up. We appreciate your feedback and will forward your suggestion to our engineering team so they can consider the possibility of having the keypad illuminated in future models. Rest assured that we are working to improve our products and services with the help of your review. Should you need any support, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
-Kimberly
We understand your frustration about the microwave keypad not lighting up. We appreciate your feedback and will forward your suggestion to our engineering team so they can consider the possibility of having the keypad illuminated in future models. Rest assured that we are working to improve our products and services with the help of your review. Should you need any support, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
-Kimberly
Written by a customer while visiting Samsung US
Customer Rating
2
Couple negatives
on December 9, 2025
Posted by: PMae
from Colorado
Two negative things about this microwave. You can't read the panel so it's hard to know what buttons to push, and you can't use the timer and microwave at the same time. Difficult to use, but there is nothing Samsung can or will do about it.
Wouldn't buy again.
Wouldn't buy again.
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
1
Value
1
Response from Samsung USBy Samsung Care, December 11, 2025
Hi P Mae,
Thank you for sharing your experience with your microwave. It is clear how frustrating it can be when the panel is hard to read, and certain features cannot be used simultaneously. We understand how these limitations affected your daily use and the enjoyment you expect from a Samsung product. Your feedback is important and helps us understand how our products perform in real homes.
If there's anything we can do to help or if you'd like to discuss your experience further, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1151558557 to help our team pull up your information.
Leo
Thank you for sharing your experience with your microwave. It is clear how frustrating it can be when the panel is hard to read, and certain features cannot be used simultaneously. We understand how these limitations affected your daily use and the enjoyment you expect from a Samsung product. Your feedback is important and helps us understand how our products perform in real homes.
If there's anything we can do to help or if you'd like to discuss your experience further, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1151558557 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
Customer Rating
1
Unreliable quality, stopped working AGAIN!!!
on January 18, 2023
Posted by: Koorosh
from Fairfax, VA
Stopped working after 6-7 months, repaired under warranty, 2 months later stopped working again...... I assume this is a bad design or mine is a defective unit. Keep in mind that after the repair the warranty would only be for 2-3 months......
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
1
Value
1
Response from Samsung USBy Chrystel , Samsung Care, January 24, 2023
A perfectly working appliance is more promising, Koorosh. Let's have it up and running using these recommended links below!
There are lots of things to consider if your microwave isn't working or heating. Learn more from these details.
Samsung microwave is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01207757/#samsung-microwave-is-not-heating-or-has-stopped-working
You may watch our youtube video about "How to fix microwave problems":
https://www.youtube.com/watch?v=N064z8CQ8XA
I have also shared your model's user manual for more details. Turn to page 32 under "The oven does not work" and page 12 in disabling the "Demo mode" for your reference :
https://downloadcenter.samsung.com/content/UM/202108/20210809102941554/ME11A7510D_00_EN_MES_CFR_210728.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145375411, to help our team pull up your information.
Have a great day!
^Chrystel
There are lots of things to consider if your microwave isn't working or heating. Learn more from these details.
Samsung microwave is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01207757/#samsung-microwave-is-not-heating-or-has-stopped-working
You may watch our youtube video about "How to fix microwave problems":
https://www.youtube.com/watch?v=N064z8CQ8XA
I have also shared your model's user manual for more details. Turn to page 32 under "The oven does not work" and page 12 in disabling the "Demo mode" for your reference :
https://downloadcenter.samsung.com/content/UM/202108/20210809102941554/ME11A7510D_00_EN_MES_CFR_210728.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145375411, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
5
Great microwave
on June 27, 2022
Posted by: DoubleB
from Jackson, TN
[This review was collected as part of a promotion.] I really like this slim oven. It fits in my small space but not too small. Only 2 complaints. The fan button is in wrong spot. When I close it sometimes it turns it on. And the smart cook buttons. You have to guess at what you are cooking by instructions on the oven
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Adequate basic MW but there are problems
on July 20, 2023
Posted by: BarrySU
I have had this microwave for 8 months or so and there are 3 things that annoy me.
1. Clock
Does not automatically sync even though the MW is connected to my network
2. Fan makes a lot of noise but water vapor from steaming pots never really gets drawn through the filters. I do not have this exhausted outside. I just use the internal path where the fan blows out the top.
3. How about a real manual for my specific MW! Trying to figure out the reheat, auto-cook etc sequence is really annoying. …and why isn’t there an reheat for 1 piece of pizza? You can only do an auto-reheat for 2 pieces?
1. Clock
Does not automatically sync even though the MW is connected to my network
2. Fan makes a lot of noise but water vapor from steaming pots never really gets drawn through the filters. I do not have this exhausted outside. I just use the internal path where the fan blows out the top.
3. How about a real manual for my specific MW! Trying to figure out the reheat, auto-cook etc sequence is really annoying. …and why isn’t there an reheat for 1 piece of pizza? You can only do an auto-reheat for 2 pieces?
Response from Samsung USBy Leo, Samsung Care, July 25, 2023
Greetings!
Thank you for your review of your Samsung microwave model.
The clock on this microwave model is more on the analog side and is manually set. I will be sure to provide what you have mentioned here to our product team for current and future product development about the clock's capabilities of syncing when the microwave is connected to the SmartThings app.
I have shared a Samsung link below that can help with your experience with the vent fan when it is running.
Samsung microwave is making unusual noises:
https://www.samsung.com/us/support/troubleshooting/TSG01001968/
The vent fan is weak on Samsung over-the-range microwave:
https://www.samsung.com/us/support/troubleshooting/TSG01202710/
On your request, I have shared this model's user manual link below. You may turn to page 22 for the reheat feature and page 18 for the auto cook feature.
https://downloadcenter.samsung.com/content/UM/202108/20210809102941554/ME11A7510D_00_EN_MES_CFR_210728.pdf
If you have other Samsung products and wish to get a copy of their user manual, please visit the link shared below.
https://www.samsung.com/us/support/downloads/
Should you need more assistance with this over-the-range microwave, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146060954 to help our team pull up your information.
Leo
Thank you for your review of your Samsung microwave model.
The clock on this microwave model is more on the analog side and is manually set. I will be sure to provide what you have mentioned here to our product team for current and future product development about the clock's capabilities of syncing when the microwave is connected to the SmartThings app.
I have shared a Samsung link below that can help with your experience with the vent fan when it is running.
Samsung microwave is making unusual noises:
https://www.samsung.com/us/support/troubleshooting/TSG01001968/
The vent fan is weak on Samsung over-the-range microwave:
https://www.samsung.com/us/support/troubleshooting/TSG01202710/
On your request, I have shared this model's user manual link below. You may turn to page 22 for the reheat feature and page 18 for the auto cook feature.
https://downloadcenter.samsung.com/content/UM/202108/20210809102941554/ME11A7510D_00_EN_MES_CFR_210728.pdf
If you have other Samsung products and wish to get a copy of their user manual, please visit the link shared below.
https://www.samsung.com/us/support/downloads/
Should you need more assistance with this over-the-range microwave, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146060954 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
Customer Rating
1
Not a good microwave
on February 14, 2024
Posted by: Priram
I bought this microwave last year and it is the slowest heating microwave ever. Occasionally stops working and it takes forever to warm a glass of milk. Also, it is not possible to clearly see the inside of the microwave when it is on.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, February 14, 2024
Hello there,
We are aware that heating food makes our lives much easier. Allow us to assist you with your microwave.
Here is a link to help you with the microwave that is not heating.
The Samsung microwave is not heating up or has stopped working.
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
We would love to speak to you to provide more assistance. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146850864) to help our team pull up your information when you message us.
Thank you.
-Kimberly
We are aware that heating food makes our lives much easier. Allow us to assist you with your microwave.
Here is a link to help you with the microwave that is not heating.
The Samsung microwave is not heating up or has stopped working.
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
We would love to speak to you to provide more assistance. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146850864) to help our team pull up your information when you message us.
Thank you.
-Kimberly
Written by a customer while visiting Samsung US
Customer Rating
1
Poor product, buyer beware
on April 19, 2023
Posted by: Donotbuysamsungappliances
from Southington, CT
Didn’t work out of the box, but I was happy that Samsung covered the repair under warranty. Of course here I am now just 18 days past the warranty expiration and the microwave is dead once again with a C-F2 Absolute garbage and not at all what I would expect from a name like Samsung. Very frustrating.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Chrystel, SEA Care, April 24, 2023
Hi There,
The cooking experience depends on how efficiently the microwave works. We've shared some guidelines to get your unit running smoothly!
If you get an error code, service is pretty much needed. First, you may clear the error if you power cycle the microwave.
Samsung microwave error codes:
https://www.samsung.com/us/support/troubleshooting/TSG01110365/
I have also shared the model's user manual to learn more about the "C-F2 error code" on page 36 and page 12 to disable the "Demo mode" function:
https://downloadcenter.samsung.com/content/UM/202108/20210806100046717/ME11A7510D_00_EN_MES_CFR_210728.pdf
Samsung microwave is not heating or has stopped working:
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
You may also watch this video about "How to fix range and microwave problems":
https://www.youtube.com/watch?v=N064z8CQ8XA
This video is about "How to fix range and microwave problems":
https://www.youtube.com/watch?v=N064z8CQ8XA
Should you require further assistance in the future, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145700762, to help our team pull up your information.
Have a great day!
^Chrystel
The cooking experience depends on how efficiently the microwave works. We've shared some guidelines to get your unit running smoothly!
If you get an error code, service is pretty much needed. First, you may clear the error if you power cycle the microwave.
Samsung microwave error codes:
https://www.samsung.com/us/support/troubleshooting/TSG01110365/
I have also shared the model's user manual to learn more about the "C-F2 error code" on page 36 and page 12 to disable the "Demo mode" function:
https://downloadcenter.samsung.com/content/UM/202108/20210806100046717/ME11A7510D_00_EN_MES_CFR_210728.pdf
Samsung microwave is not heating or has stopped working:
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
You may also watch this video about "How to fix range and microwave problems":
https://www.youtube.com/watch?v=N064z8CQ8XA
This video is about "How to fix range and microwave problems":
https://www.youtube.com/watch?v=N064z8CQ8XA
Should you require further assistance in the future, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145700762, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US