Customer reviews from Samsung US
Samsung - BESPOKE 1.1 cu. ft SLIM Over-the-Range Microwave with 400 CFM Hood Ventilation, Wi-Fi and Voice Control - White Glass
Average customer rating
3.8
(134 Reviews)
Rating breakdown 134 reviews
5 Stars
68
4 Stars
23
3 Stars
12
2 Stars
10
1 Star
21
73%of customers recommend this product.
(
70 out of
96)
Customer Reviews for Samsung - BESPOKE 1.1 cu. ft SLIM Over-the-Range Microwave with 400 CFM Hood Ventilation, Wi-Fi and Voice Control - White Glass
Customer Rating
1
Unreliable quality, stopped working AGAIN!!!
on January 18, 2023
Posted by: Koorosh
from Fairfax, VA
Stopped working after 6-7 months, repaired under warranty, 2 months later stopped working again...... I assume this is a bad design or mine is a defective unit. Keep in mind that after the repair the warranty would only be for 2-3 months......
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
1
Value
1
Response from Samsung USBy Chrystel , Samsung Care, January 24, 2023
A perfectly working appliance is more promising, Koorosh. Let's have it up and running using these recommended links below!
There are lots of things to consider if your microwave isn't working or heating. Learn more from these details.
Samsung microwave is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01207757/#samsung-microwave-is-not-heating-or-has-stopped-working
You may watch our youtube video about "How to fix microwave problems":
https://www.youtube.com/watch?v=N064z8CQ8XA
I have also shared your model's user manual for more details. Turn to page 32 under "The oven does not work" and page 12 in disabling the "Demo mode" for your reference :
https://downloadcenter.samsung.com/content/UM/202108/20210809102941554/ME11A7510D_00_EN_MES_CFR_210728.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145375411, to help our team pull up your information.
Have a great day!
^Chrystel
There are lots of things to consider if your microwave isn't working or heating. Learn more from these details.
Samsung microwave is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01207757/#samsung-microwave-is-not-heating-or-has-stopped-working
You may watch our youtube video about "How to fix microwave problems":
https://www.youtube.com/watch?v=N064z8CQ8XA
I have also shared your model's user manual for more details. Turn to page 32 under "The oven does not work" and page 12 in disabling the "Demo mode" for your reference :
https://downloadcenter.samsung.com/content/UM/202108/20210809102941554/ME11A7510D_00_EN_MES_CFR_210728.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145375411, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
5
Great microwave
on June 27, 2022
Posted by: DoubleB
from Jackson, TN
[This review was collected as part of a promotion.] I really like this slim oven. It fits in my small space but not too small. Only 2 complaints. The fan button is in wrong spot. When I close it sometimes it turns it on. And the smart cook buttons. You have to guess at what you are cooking by instructions on the oven
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Adequate basic MW but there are problems
on July 20, 2023
Posted by: BarrySU
I have had this microwave for 8 months or so and there are 3 things that annoy me.
1. Clock
Does not automatically sync even though the MW is connected to my network
2. Fan makes a lot of noise but water vapor from steaming pots never really gets drawn through the filters. I do not have this exhausted outside. I just use the internal path where the fan blows out the top.
3. How about a real manual for my specific MW! Trying to figure out the reheat, auto-cook etc sequence is really annoying. …and why isn’t there an reheat for 1 piece of pizza? You can only do an auto-reheat for 2 pieces?
1. Clock
Does not automatically sync even though the MW is connected to my network
2. Fan makes a lot of noise but water vapor from steaming pots never really gets drawn through the filters. I do not have this exhausted outside. I just use the internal path where the fan blows out the top.
3. How about a real manual for my specific MW! Trying to figure out the reheat, auto-cook etc sequence is really annoying. …and why isn’t there an reheat for 1 piece of pizza? You can only do an auto-reheat for 2 pieces?
Response from Samsung USBy Leo, Samsung Care, July 25, 2023
Greetings!
Thank you for your review of your Samsung microwave model.
The clock on this microwave model is more on the analog side and is manually set. I will be sure to provide what you have mentioned here to our product team for current and future product development about the clock's capabilities of syncing when the microwave is connected to the SmartThings app.
I have shared a Samsung link below that can help with your experience with the vent fan when it is running.
Samsung microwave is making unusual noises:
https://www.samsung.com/us/support/troubleshooting/TSG01001968/
The vent fan is weak on Samsung over-the-range microwave:
https://www.samsung.com/us/support/troubleshooting/TSG01202710/
On your request, I have shared this model's user manual link below. You may turn to page 22 for the reheat feature and page 18 for the auto cook feature.
https://downloadcenter.samsung.com/content/UM/202108/20210809102941554/ME11A7510D_00_EN_MES_CFR_210728.pdf
If you have other Samsung products and wish to get a copy of their user manual, please visit the link shared below.
https://www.samsung.com/us/support/downloads/
Should you need more assistance with this over-the-range microwave, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146060954 to help our team pull up your information.
Leo
Thank you for your review of your Samsung microwave model.
The clock on this microwave model is more on the analog side and is manually set. I will be sure to provide what you have mentioned here to our product team for current and future product development about the clock's capabilities of syncing when the microwave is connected to the SmartThings app.
I have shared a Samsung link below that can help with your experience with the vent fan when it is running.
Samsung microwave is making unusual noises:
https://www.samsung.com/us/support/troubleshooting/TSG01001968/
The vent fan is weak on Samsung over-the-range microwave:
https://www.samsung.com/us/support/troubleshooting/TSG01202710/
On your request, I have shared this model's user manual link below. You may turn to page 22 for the reheat feature and page 18 for the auto cook feature.
https://downloadcenter.samsung.com/content/UM/202108/20210809102941554/ME11A7510D_00_EN_MES_CFR_210728.pdf
If you have other Samsung products and wish to get a copy of their user manual, please visit the link shared below.
https://www.samsung.com/us/support/downloads/
Should you need more assistance with this over-the-range microwave, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146060954 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
Customer Rating
1
Not a good microwave
on February 14, 2024
Posted by: Priram
I bought this microwave last year and it is the slowest heating microwave ever. Occasionally stops working and it takes forever to warm a glass of milk. Also, it is not possible to clearly see the inside of the microwave when it is on.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, February 14, 2024
Hello there,
We are aware that heating food makes our lives much easier. Allow us to assist you with your microwave.
Here is a link to help you with the microwave that is not heating.
The Samsung microwave is not heating up or has stopped working.
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
We would love to speak to you to provide more assistance. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146850864) to help our team pull up your information when you message us.
Thank you.
-Kimberly
We are aware that heating food makes our lives much easier. Allow us to assist you with your microwave.
Here is a link to help you with the microwave that is not heating.
The Samsung microwave is not heating up or has stopped working.
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
We would love to speak to you to provide more assistance. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146850864) to help our team pull up your information when you message us.
Thank you.
-Kimberly
Written by a customer while visiting Samsung US
Customer Rating
1
Poor product, buyer beware
on April 19, 2023
Posted by: Donotbuysamsungappliances
from Southington, CT
Didn’t work out of the box, but I was happy that Samsung covered the repair under warranty. Of course here I am now just 18 days past the warranty expiration and the microwave is dead once again with a C-F2 Absolute garbage and not at all what I would expect from a name like Samsung. Very frustrating.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Chrystel, SEA Care, April 24, 2023
Hi There,
The cooking experience depends on how efficiently the microwave works. We've shared some guidelines to get your unit running smoothly!
If you get an error code, service is pretty much needed. First, you may clear the error if you power cycle the microwave.
Samsung microwave error codes:
https://www.samsung.com/us/support/troubleshooting/TSG01110365/
I have also shared the model's user manual to learn more about the "C-F2 error code" on page 36 and page 12 to disable the "Demo mode" function:
https://downloadcenter.samsung.com/content/UM/202108/20210806100046717/ME11A7510D_00_EN_MES_CFR_210728.pdf
Samsung microwave is not heating or has stopped working:
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
You may also watch this video about "How to fix range and microwave problems":
https://www.youtube.com/watch?v=N064z8CQ8XA
This video is about "How to fix range and microwave problems":
https://www.youtube.com/watch?v=N064z8CQ8XA
Should you require further assistance in the future, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145700762, to help our team pull up your information.
Have a great day!
^Chrystel
The cooking experience depends on how efficiently the microwave works. We've shared some guidelines to get your unit running smoothly!
If you get an error code, service is pretty much needed. First, you may clear the error if you power cycle the microwave.
Samsung microwave error codes:
https://www.samsung.com/us/support/troubleshooting/TSG01110365/
I have also shared the model's user manual to learn more about the "C-F2 error code" on page 36 and page 12 to disable the "Demo mode" function:
https://downloadcenter.samsung.com/content/UM/202108/20210806100046717/ME11A7510D_00_EN_MES_CFR_210728.pdf
Samsung microwave is not heating or has stopped working:
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
You may also watch this video about "How to fix range and microwave problems":
https://www.youtube.com/watch?v=N064z8CQ8XA
This video is about "How to fix range and microwave problems":
https://www.youtube.com/watch?v=N064z8CQ8XA
Should you require further assistance in the future, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145700762, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
2
Fan button in a bad spot
on March 17, 2025
Posted by: Mare
I bought this microwave in 2023, alone with the Bespoke induction range and dishwasher.
I have to say that the button for the fan is near where you open the door, the problem is the fan turns on often when opening the door. It is annoying. Bad design I guess.
I have to say that the button for the fan is near where you open the door, the problem is the fan turns on often when opening the door. It is annoying. Bad design I guess.
Response from Samsung USBy SEA Care, March 18, 2025
Mare, sharing your observation about the microwave's fan button near the door's opening matters. We appreciate your input. I will forward your suggestion to our engineering team to see if adjusting the button's location could be an option for future models. If you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day.
^Camille
Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
3
Nice looking
on January 28, 2024
Posted by: Team xottiic
[This review was collected as part of a promotion.] It was cool to be able to cha get stuff from ur phone but got annoying when connect to my home wifi and it would connect to the microwave
I would recommend this to a friend!
Features
3
Performance
5
Design
5
Value
4
Response from Samsung USBy Rainly, Samsung Care, January 30, 2024
Greetings,
We are glad to know that you like the Smart Control feature of this Samsung microwave. Let us assist you.
You may easily remove your microwave from the SmartThings app by following the instructions at the following link if you want it to stop connecting to your phones automatically whenever you connect to Wi-Fi.
https://www.samsung.com/us/support/answer/ANS00078853/
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146796111, which will help our team pull up your information.
^Rainly
We are glad to know that you like the Smart Control feature of this Samsung microwave. Let us assist you.
You may easily remove your microwave from the SmartThings app by following the instructions at the following link if you want it to stop connecting to your phones automatically whenever you connect to Wi-Fi.
https://www.samsung.com/us/support/answer/ANS00078853/
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146796111, which will help our team pull up your information.
^Rainly
Written by a customer while visiting Samsung US
Customer Rating
5
Highly recommend
on September 5, 2023
Posted by: Samsung addict
[This review was collected as part of a promotion.] I am absolutely in love with my samsung microwave. At first I was afraid of how small it looked and thought my deep dishes or a whole chicken would not fit but boy was I wrong. You can absolutely fit a whole chicken and deep casserole dish. I read other's complaints about accidentally hitting the fan button while closing the door and it turns it on but I am more aware and careful of that. I love that it gives me more wall space underneath to hang my spices and I do recommend this microwave and we are a samsung family so I absolutely am in love with all their appliances.
Written by a customer while visiting Samsung US