Customer reviews from Samsung US
Samsung - BESPOKE 1.1 cu. ft SLIM Over-the-Range Microwave with 400 CFM Hood Ventilation, Wi-Fi and Voice Control - White Glass
Average customer rating
3.8
(134 Reviews)
Rating breakdown 134 reviews
5 Stars
68
4 Stars
23
3 Stars
12
2 Stars
10
1 Star
21
73%of customers recommend this product.
(
70 out of
96)
Customer Reviews for Samsung - BESPOKE 1.1 cu. ft SLIM Over-the-Range Microwave with 400 CFM Hood Ventilation, Wi-Fi and Voice Control - White Glass
Customer Rating
2
Can’t see keypad!
on July 10, 2025
Posted by: Lisa
from NM
Keypad is not backlit making it almost impossible to see the keypad without turning on all kitchen lights or using a flash light. BAD DESIGN for usability. Huge oversight on a ‘smart’ device.
No, I would not recommend this to a friend.
Features
1
Performance
4
Design
1
Value
3
Response from Samsung USBy SEA Care, July 11, 2025
Hi Lisa,
We value your convenience and understand that the features of the microwave's keypad aren't up to your standards. Rest assured that we are working to improve our products and services with the help of your review. Should you need any support, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
-Kimberly
We value your convenience and understand that the features of the microwave's keypad aren't up to your standards. Rest assured that we are working to improve our products and services with the help of your review. Should you need any support, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
-Kimberly
Written by a customer while visiting Samsung US
Customer Rating
2
Setting
on July 16, 2025
Posted by: Lals
Hard to programming is to sensible have no enough power
Response from Samsung USBy SEA Care, July 17, 2025
Hi Lals,
We understand how you feel about your microwave not having enough power. We're here to help you.
We shared a link below to help with your unit.
Samsung microwave does not turn on or turns off by itself
https://www.samsung.com/us/support/troubleshooting/TSG01207757/#samsung-microwave-does-not-turn-on-or-turns-off-by-itself
If you need guidance on using the microwave's features, please refer to pages 15-24 of the manual link below.
User manual
https://downloadcenter.samsung.com/content/UM/202502/20250226161329120/01._IB_FULL_ME11F7510MT_AA_EN.pdf
We'd be delighted to speak with you to provide more assistance. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1150024143) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
We understand how you feel about your microwave not having enough power. We're here to help you.
We shared a link below to help with your unit.
Samsung microwave does not turn on or turns off by itself
https://www.samsung.com/us/support/troubleshooting/TSG01207757/#samsung-microwave-does-not-turn-on-or-turns-off-by-itself
If you need guidance on using the microwave's features, please refer to pages 15-24 of the manual link below.
User manual
https://downloadcenter.samsung.com/content/UM/202502/20250226161329120/01._IB_FULL_ME11F7510MT_AA_EN.pdf
We'd be delighted to speak with you to provide more assistance. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1150024143) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
Written by a customer while visiting Samsung US
Customer Rating
1
Not Worth it
on September 5, 2025
Posted by: Shopper
From day one the microwave heated inconsistently. It would work fine the first time and then the second warm up with the same amount and time would not heat through. We tried to use the warranty and were told we would have to pay for labor. As time went by it has gotten worse and now has cold or frozen spots where we will have to buy a new one. But it won't be a Samsung.
Response from Samsung USBy SEA Care, September 8, 2025
Greetings, We want you to have a seamless experience while using your microwave. Let us help you out. Please refer to the link below to address the heating concerns of your microwave. For additional tips, browse the hyperlinks. Samsung microwave is not heating or has stopped working: https://www.samsung.com/us/support/troubleshooting/TSG01207757/#samsung-microwave-is-not-heating-or-has-stopped-working
Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1150643481, to help our team locate your information when you message us. Have a great day. -John
Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1150643481, to help our team locate your information when you message us. Have a great day. -John
Written by a customer while visiting Samsung US
Customer Rating
1
Worst Samsung product I have ever purchased.
on September 17, 2025
Posted by: Mike
from Sanford, NC
Purchased the Samsung Smart SLIM 1.1-cu ft Low Profile Over-the-Range Microwave ( Fingerprint Resistant Stainless Steel ) from Lowes on Aug 9, 2025.
Installation was ok but only because I have installed two over the range microwaves before. This one had no instructions and NO TEMPLATE to mark the holes in the upper cabinet. Had to drill enlarged holes in the upper cabinet and use fender washers to mount. Found out later that instructions were available on line at Samsung.com.
USE
Had we thought about the ‘Low Profile’ before, we would not have purchased one. My 5’ 1” wife cannot reach any food that ends at the back of the turntable.
Other things we dislike about this microwave…
...The band of stainless around the unit may be ‘Fingerprint Resistant’ but the main area where people touch is definitely NOT. They show REAL bad.
... The numbers and controls are not backlit or lighted in and way and VERY hard to read.
... The controls are on the door which makes the door an additional 6 inches longer than necessary.
... The fan control button is in the bottom right of the door. Over 90% of the time I accidently turn on the fan when retrieving items from the microwave. This is VERY annoying and at first even startled me.
- Overall, I think this is one of the worse microwaves Samsung has ever produced.
I would NOT recommend.
Installation was ok but only because I have installed two over the range microwaves before. This one had no instructions and NO TEMPLATE to mark the holes in the upper cabinet. Had to drill enlarged holes in the upper cabinet and use fender washers to mount. Found out later that instructions were available on line at Samsung.com.
USE
Had we thought about the ‘Low Profile’ before, we would not have purchased one. My 5’ 1” wife cannot reach any food that ends at the back of the turntable.
Other things we dislike about this microwave…
...The band of stainless around the unit may be ‘Fingerprint Resistant’ but the main area where people touch is definitely NOT. They show REAL bad.
... The numbers and controls are not backlit or lighted in and way and VERY hard to read.
... The controls are on the door which makes the door an additional 6 inches longer than necessary.
... The fan control button is in the bottom right of the door. Over 90% of the time I accidently turn on the fan when retrieving items from the microwave. This is VERY annoying and at first even startled me.
- Overall, I think this is one of the worse microwaves Samsung has ever produced.
I would NOT recommend.
No, I would not recommend this to a friend.
Features
1
Performance
3
Design
1
Value
1
Response from Samsung USBy SEA Care, September 18, 2025
Mike, we want you to have a seamless experience while using your microwave. Let us help you out. Since the microwave display is the only thing that is lit, you can improve the kitchen lighting. To maintain your unit's pristine looks, please refer to page 28 of the user manual for tips on how to clean its exterior: https://downloadcenter.samsung.com/content/UM/202502/20250226161329120/01._IB_FULL_ME11F7510MT_AA_EN.pdf
Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1150761354, to help our team locate your information when you message us. Have a great day. -John
Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1150761354, to help our team locate your information when you message us. Have a great day. -John
Written by a customer while visiting Samsung US
Customer Rating
1
Display malfunctioning
on September 28, 2025
Posted by: Pamela
from Maine
The digital display stopped working, flashing at times. The microwave is has only been in use for barely one year. Not able to use due to safety concerns, from malfunction.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
1
Response from Samsung USBy SEA Care, September 29, 2025
Pamela, we understand the importance of a working control panel for you to use your microwave at home. Let us help you. Please refer to the resources below to rectify your concerns with your microwave. Please click on the links and hyperlinks for helpful tips. The microwave control panel does not respond: https://www.samsung.com/us/support/troubleshooting/TSG01001961/
Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1150867248, to help our team locate your information when you message us. Have a great day. -John
Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1150867248, to help our team locate your information when you message us. Have a great day. -John
Written by a customer while visiting Samsung US
Customer Rating
4
Perfect over the range size
on October 28, 2025
Posted by: Slar
from Taunton MA
[This review was collected as part of a promotion.] Only disappointment is that the control pad is not lit making it difficult to see.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Don’t buy this microwave
on November 5, 2025
Posted by: Anonymous
The numbers on this microwave do not light up and they are black on black so you can’t see them. There’s no way to light up the instrument panel. The only item that stands out is the stop button, which is red. I wish I would not have bought this item.
Response from Samsung USBy SEA Care, November 7, 2025
Hi there,
We understand your frustration about the microwave keypad not lighting up. We appreciate your feedback and will forward your suggestion to our engineering team so they can consider the possibility of having the keypad illuminated in future models. Should you need any support, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
-Kimberly
We understand your frustration about the microwave keypad not lighting up. We appreciate your feedback and will forward your suggestion to our engineering team so they can consider the possibility of having the keypad illuminated in future models. Should you need any support, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
-Kimberly
Written by a customer while visiting Samsung US
Customer Rating
1
Massive oversight tarnishes this microwave
on November 12, 2025
Posted by: Frustrated
Why is the control panel not backlit? Bought as a bundle with a range (which has a control panel with white numbers - not backlit but easily seen). Who saw this design and said “Yup, that works.” Doesn’t even need to be backlit, just using the same color scheme as the range would be sufficient. A truly stupid design flaw. Please fire whoever signed off on this. Don’t overthink it, use the white numbers on the control panel just like the ranges this hangs above. Looks sleek and cool…until you realize it came at the price of functionality. Do better.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
1
Value
1
Response from Samsung USBy SEA Care, November 13, 2025
Hi there,
We understand your frustration about the microwave keypad not lighting up. We appreciate your feedback and will forward your suggestion to our engineering team so they can consider the possibility of having the keypad illuminated in future models. Rest assured that we are working to improve our products and services with the help of your review. Should you need any support, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
-Kimberly
We understand your frustration about the microwave keypad not lighting up. We appreciate your feedback and will forward your suggestion to our engineering team so they can consider the possibility of having the keypad illuminated in future models. Rest assured that we are working to improve our products and services with the help of your review. Should you need any support, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
-Kimberly
Written by a customer while visiting Samsung US