Customer reviews from Samsung US
Samsung - BESPOKE 1.1 cu. ft SLIM Over-the-Range Microwave with 400 CFM Hood Ventilation, Wi-Fi and Voice Control - White Glass
Average customer rating
3.8
(148 Reviews)
Rating breakdown 148 reviews
5 Stars
75
4 Stars
24
3 Stars
12
2 Stars
12
1 Star
25
71%of customers recommend this product.
(
77 out of
108)
Customer Reviews for Samsung - BESPOKE 1.1 cu. ft SLIM Over-the-Range Microwave with 400 CFM Hood Ventilation, Wi-Fi and Voice Control - White Glass
Customer Rating
1
Not so great
on December 20, 2025
Posted by: Neva Eva
from Ca
I purchased this item along with fridge, stove, dishwasher, washer, and dryer 1/2024. All Samsung for the home I rent. In October of 2025 I heard a noise which sounded like something fell. I came out of my office walking around the house to find the Microwave in flames. No one had used the microwave due to a power outage the previous day into early morning. I’m still trying to figure out how it turned on. The entire inside was up in flames. Turntable plate burned, broken along with the roller glass piece. Fortunately, I heard a noise and caught it before my house burned down. Unfortunately, I’m a government employee who was working without pay and am a single income taking care of elderly parent so I cannot afford to replace the microwave. Unfortunately as well my warranty had expired. Not sure if anyone else has had issues with their microwave starting on its own but I will never ever spend another of my hard earned dollars on Samsung products
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Care, December 22, 2025
Hello,
We understand that your experience with the microwave can be concerning.
We recommend contacting our Support Team via the link below to speak with a live representative for further assistance.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
We understand that your experience with the microwave can be concerning.
We recommend contacting our Support Team via the link below to speak with a live representative for further assistance.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
2
poor design. stopped working after a year.
on January 2, 2026
Posted by: STEVE
poor design. stopped working after a year. fan is not doing its job. never again
Features
3
Performance
1
Design
1
Value
2
Response from Samsung USBy Ricardo, Samsung Care, January 5, 2026
Hi Steve,
We know how important it is to have a reliable appliance at home. Let us help you with your microwave.
Here is a link to the user manual; kindly go to page 34 for troubleshooting steps for your microwave that stopped working.
User manual.
https://downloadcenter.samsung.com/content/UM/202502/20250226161329120/01._IB_FULL_ME11F7510MT_AA_EN.pdf
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1151756438) to help our team pull up your information when you message us.
Thank you.
-Ricardo
We know how important it is to have a reliable appliance at home. Let us help you with your microwave.
Here is a link to the user manual; kindly go to page 34 for troubleshooting steps for your microwave that stopped working.
User manual.
https://downloadcenter.samsung.com/content/UM/202502/20250226161329120/01._IB_FULL_ME11F7510MT_AA_EN.pdf
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1151756438) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Written by a customer while visiting Samsung US
Customer Rating
5
The size and capacity were just the right fit for
on January 12, 2026
Posted by: RickA
from Cape Coral, FL
[This review was collected as part of a promotion.] The slim model fits very nice in my space and has the capacity that I normally cook with using the microwave of larger sizes. The controls have the quick settings I want in 30 sec increments, better suited for me compared to default minute in others. The ventilation and lighting is good, but it is nice that is has wifi connectivity so I can turn them on/off when I am not by them, when I run the fan longer that I am right around the microwave or turning on the light from a distance.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Stopped heating
on January 20, 2026
Posted by: Villarreal
from Texas
Called for warranty, troubleshoot over the phone. Technician will be doing a visit. Microwave is not heating. I bought brand new to avoid headache. Do not buy this brand!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, January 20, 2026
We are here to assist you in making your service visit as seamless as possible, Villarreal.
We suggest contacting our Support Team via the link below to speak with a live representative for further assistance with your service call.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Please provide the reference number 1151889143 so our team can pull up your information when you message us.
Have a great day.
-John
We suggest contacting our Support Team via the link below to speak with a live representative for further assistance with your service call.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Please provide the reference number 1151889143 so our team can pull up your information when you message us.
Have a great day.
-John
Written by a customer while visiting Samsung US