Customer reviews from Samsung US
Samsung - BESPOKE 1.1 cu. ft SLIM Over-the-Range Microwave with 400 CFM Hood Ventilation, Wi-Fi and Voice Control - White Glass
Average customer rating
3.8
(148 Reviews)
Rating breakdown 148 reviews
5 Stars
75
4 Stars
24
3 Stars
12
2 Stars
12
1 Star
25
71%of customers recommend this product.
(
77 out of
108)
Customer Reviews for Samsung - BESPOKE 1.1 cu. ft SLIM Over-the-Range Microwave with 400 CFM Hood Ventilation, Wi-Fi and Voice Control - White Glass
Customer Rating
1
Bad design.
on November 12, 2025
Posted by: Zeinerla
from Ohio
Currently only slightly over an yr old - Error code c-f2 and needs repaired or just buy a new one because warranty expired. Pc board or keypad has broke. Also non light keypad, bad design.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, November 13, 2025
Hi Zeinerla,
We appreciate the time you took to let us know about your microwave concerns. Let us provide the details you need.
Below is a link to help you identify the error code shown on your microwave and what to do with it.
What does the error code on my Samsung microwave mean?:
https://www.samsung.com/us/support/troubleshoot/TSG10007495/
Should you proceed with the repair and need further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Please provide us with this reference number (1151308453) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
We appreciate the time you took to let us know about your microwave concerns. Let us provide the details you need.
Below is a link to help you identify the error code shown on your microwave and what to do with it.
What does the error code on my Samsung microwave mean?:
https://www.samsung.com/us/support/troubleshoot/TSG10007495/
Should you proceed with the repair and need further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Please provide us with this reference number (1151308453) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
Written by a customer while visiting Samsung US
Customer Rating
1
Broke within 6 months!
on December 9, 2025
Posted by: HSalazar
from Spring Valley, CA
We purchased Nov 2024 and it probably worked well for about 6 months, now the fan goes on and the microwave does NOT work... disappointed as we bought all matching appliances now this is a broken eyesore!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy Samsung Care, December 10, 2025
Hi H Salazar,
When a recently purchased appliance stops performing as expected, it can be incredibly frustrating, especially when it’s something you rely on every day. Let us help.
I have shared a Samsung link below that can help with your experience. The link has a hyperlink that you can use to schedule an appointment.
Samsung microwave is not heating or has stopped working:
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
Should you need more assistance with the microwave, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1151549456 to help our team pull up your information.
Leo
When a recently purchased appliance stops performing as expected, it can be incredibly frustrating, especially when it’s something you rely on every day. Let us help.
I have shared a Samsung link below that can help with your experience. The link has a hyperlink that you can use to schedule an appointment.
Samsung microwave is not heating or has stopped working:
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
Should you need more assistance with the microwave, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1151549456 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
Customer Rating
5
Works great with smart phone
on December 19, 2025
Posted by: Rick
from Loveland, CO
[This review was collected as part of a promotion.] Connecting up everything and Ventilation was easy.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great product
on December 19, 2025
Posted by: Gman1961
from Illinois
[This review was collected as part of a promotion.] Excellent microwave. Easy install with minimal tools.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Good, space saving unit
on December 19, 2025
Posted by: JA773
from Austin, TX
[This review was collected as part of a promotion.] Like the slim line, allows a lot more space above the oven. Works well. Only knock is that the control panel is not backlit, so you will need some overhead light to operate at night.
I would recommend this to a friend!
Features
4
Performance
4
Design
3
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Loving this microwave!
on December 19, 2025
Posted by: Linda I
from Eastpointe, Michigan
[This review was collected as part of a promotion.] I actually bought this microwave because it was the only one I could findthat would fit in the space above my stove. It is the best microwave I have ever had! It’s higher above my stove than previous ones, it looks great, has plenty of room inside, great fan speeds, and nice features. The only thing I’m not fond of is that the controls are written in such dark lettering. It’s very hard to see. It would be perfect if the controls were back lit or in a lighter color to contrast against the dark background.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on December 19, 2025
Posted by: Eddy
from Dearborn, MI
[This review was collected as part of a promotion.] Sleek and slim design, fits nicely above cooktop. Heats up food nicely and ventilation was good for such a slim microwave. Worth the buy.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Perfect choice for form and function
on December 20, 2025
Posted by: Samsold
from Ohio
[This review was collected as part of a promotion.] Beautiful design! Heats everything well and evenly. Connected to WiFi, although haven't used that feature much. Buttons are large and responsive. Large capacity, I haven't come across anything that wouldn't fit.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US