Customer reviews from Samsung US
Samsung - BESPOKE 1.1 cu. ft SLIM Over-the-Range Microwave with 400 CFM Hood Ventilation, Wi-Fi and Voice Control - White Glass
Average customer rating
3.8
(134 Reviews)
Rating breakdown 134 reviews
5 Stars
68
4 Stars
23
3 Stars
12
2 Stars
10
1 Star
21
73%of customers recommend this product.
(
70 out of
96)
Customer Reviews for Samsung - BESPOKE 1.1 cu. ft SLIM Over-the-Range Microwave with 400 CFM Hood Ventilation, Wi-Fi and Voice Control - White Glass
Customer Rating
5
Sleek
on October 29, 2024
Posted by: Queen
from Fort Lauderdale, Florida
[This review was collected as part of a promotion.] The sleek design fits my small kitchen perfect. I love it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Range Micro combo
on October 29, 2024
Posted by: Antonius
from Cleveland,Ohio
[This review was collected as part of a promotion.] This works so well with the rest of my Kitchen amazing fit and features
I would recommend this to a friend!
Features
1
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
2
Poor features
on November 18, 2024
Posted by: JGROVER
Issues with the microwave: 1. The door has to be pulled out to open it, there is no ‘open’ button. Worried the microwave may come off the wall.
2. Button on the panel are not lighted so difficult to see at nite even with kitchen lights on. Flash lite gas to be used. Company needs to improve on these difficult features.
2. Button on the panel are not lighted so difficult to see at nite even with kitchen lights on. Flash lite gas to be used. Company needs to improve on these difficult features.
No, I would not recommend this to a friend.
Response from Samsung USBy Ricardo, Samsung Care, November 19, 2024
Hi There,
Thank you very much for your review on one of our products. Should you need support in the future, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
-Ricardo
Thank you very much for your review on one of our products. Should you need support in the future, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
-Ricardo
Written by a customer while visiting Samsung US
Customer Rating
3
Extra and extra wide at the same time
on November 28, 2024
Posted by: Steveoh
from Dfw
Vertically slim, but horizontally extra wide door hits you in the face when you open it. It’s even wider than a regular microwave door because it is the full width of the oven, the entire front of the oven is the door. It swings extra far out taking up excess space as it opens. If it was truly space saving it would open upwards, like a hatchback but as it is, the door takes up too much space, like a 2 door sedan in a tight parking spot. Terrible design.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
2
Value
3
Response from Samsung USBy Ricardo, Samsung Care, November 29, 2024
Hi There,
Thank you very much for your review on one of our products. Should you need support in the future, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
-Ricardo
Thank you very much for your review on one of our products. Should you need support in the future, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
-Ricardo
Written by a customer while visiting Samsung US
Customer Rating
2
Great Microwave While it WORKED!
on December 27, 2024
Posted by: Spyder91
from Cleveland, Ohio
Purchased this microwave in March of 2022 during the start of a kitchen redo. We loved it up till it stopped working several months ago. Have running through online troubleshooting, but none have worked and now need to replace it after just 2-1/2 years!
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
5
Value
1
Response from Samsung USBy Samsung Care, December 30, 2024
Hello,
We understand the frustration of having an appliance that quit working. Let us assist.
Below is a link containing troubleshooting steps when the microwave is not working.
Samsung microwave is not heating or has stopped working:
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
You may also refer to the user manual for other recommended actions when the microwave does not work. Turn to page 34.
https://downloadcenter.samsung.com/content/UM/202411/20241118165509139/O_01._IB_FULL_ME11F7510MT_AA_EN.pdf
Should you need further assistance, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148035275) to help our team pull up your information when you message us.
Thank you.
-Angelica
We understand the frustration of having an appliance that quit working. Let us assist.
Below is a link containing troubleshooting steps when the microwave is not working.
Samsung microwave is not heating or has stopped working:
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
You may also refer to the user manual for other recommended actions when the microwave does not work. Turn to page 34.
https://downloadcenter.samsung.com/content/UM/202411/20241118165509139/O_01._IB_FULL_ME11F7510MT_AA_EN.pdf
Should you need further assistance, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148035275) to help our team pull up your information when you message us.
Thank you.
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
5
Powerful fan
on January 2, 2025
Posted by: Jol762
from Forest Park, IL
[This review was collected as part of a promotion.] I’m very satisfied with the performance and the automatic hood fan.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Overall, great design and compact
on January 4, 2025
Posted by: Mattmeister
from Inland Empire, California
[This review was collected as part of a promotion.] Sleek beautifully designed unit. Powerful and efficient cooking. WiFi enabled. Unfortunately mine died after 6 days of use and was fixed under warranty within a week of calling Samsung. I will recommend purchasing an extended warranty because the soldered fuse tends to to go out on these units fairly quickly.
I would recommend this to a friend!
Features
4
Performance
3
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
4
Replacement
on January 17, 2025
Posted by: Bosnbob
[This review was collected as part of a promotion.] I bought this Unit to replace an identical one that had quit heating. The original one had been in use for about two years. I had purchased a warranty with it and the company gave me the funds to buy a new one. I am hoping that this one lasts much longer. We don’t use it every day.
Written by a customer while visiting Samsung US