Customer reviews from Samsung US
Samsung - BESPOKE 1.1 cu. ft SLIM Over-the-Range Microwave with 400 CFM Hood Ventilation, Wi-Fi and Voice Control - White Glass
Average customer rating
4
(103 Reviews)
Rating breakdown 103 reviews
5 Stars
55
4 Stars
20
3 Stars
10
2 Stars
6
1 Star
12
79%of customers recommend this product.
(
58 out of
73)
Customer Reviews for Samsung - BESPOKE 1.1 cu. ft SLIM Over-the-Range Microwave with 400 CFM Hood Ventilation, Wi-Fi and Voice Control - White Glass
Customer Rating
5
Powerful fan
on January 2, 2025
Posted by: Jol762
from Forest Park, IL
[This review was collected as part of a promotion.] I’m very satisfied with the performance and the automatic hood fan.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Overall, great design and compact
on January 4, 2025
Posted by: Mattmeister
from Inland Empire, California
[This review was collected as part of a promotion.] Sleek beautifully designed unit. Powerful and efficient cooking. WiFi enabled. Unfortunately mine died after 6 days of use and was fixed under warranty within a week of calling Samsung. I will recommend purchasing an extended warranty because the soldered fuse tends to to go out on these units fairly quickly.
I would recommend this to a friend!
Features
4
Performance
3
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
4
Replacement
on January 17, 2025
Posted by: Bosnbob
[This review was collected as part of a promotion.] I bought this Unit to replace an identical one that had quit heating. The original one had been in use for about two years. I had purchased a warranty with it and the company gave me the funds to buy a new one. I am hoping that this one lasts much longer. We don’t use it every day.
Written by a customer while visiting Samsung US
Customer Rating
1
Cooks Great and is Atttractive
on January 19, 2025
Posted by: wallybee43
from Alberta Canada
I will start my review with the positives. It cooks very well and is very attractive.
Now for the negatives. This unit is poorly designed and has several shortcomings.
1. The door is the full width of the unit. Nowhere in the documentation did it say that it needs at least an additional 1.5 inches on the left side to allow the door to swing open. I had to redesign my cupboards to accommodate this shortcoming. Not pleasant! The door could have been designed to just cover the cooking compartment, not the entire unit.
2. The control panel has touch buttons which are marked in grey on a black glass which makes them hard to see even in normal light. In the dark or dim light, they are totally invisible. The control panel back should have been back-lit with led lighting to make them easily seen. Additionally they attract finger prints which require frequent cleaning.
3. Because of the door width, right handed persons have to be careful when loading the compartment. One would normally open the door with the left hand and insert the product to be cooked with the right. When doing this, the heel of that left hand frequently contacts the fan touch button and activates it. The fan is very noisy and has four levels, so once activated it requires four button pushes to turn it off. Two levels would have been sufficient.
4. The lighting on the bottom of the unit is supposed to light up the stove top. It has two levels neither of which is bright enough! I was interested in this and touched the clear panels over the light only to find out they are very, very hot indeed. This tells me that the bulbs are probably incandescent. Why was modern bright LED lighting not provided. I keep the lights turned off as much as possible because in the long term, these bulbs will likely burn out quickly because of the heat. I can’t imagine what replacement bulbs would cost.
2. The control panel has touch buttons which are marked in grey on a black glass which makes them hard to see even in normal light. In the dark or dim light, they are totally invisible. The control panel back should have been back-lit with led lighting to make them easily seen. Additionally they attract finger prints which require frequent cleaning.
3. Because of the door width, right handed persons have to be careful when loading the compartment. One would normally open the door with the left hand and insert the product to be cooked with the right. When doing this, the heel of that left hand frequently contacts the fan touch button and activates it. The fan is very noisy and has four levels, so once activated it requires four button pushes to turn it off. Two levels would have been sufficient.
4. The lighting on the bottom of the unit is supposed to light up the stove top. It has two levels neither of which is bright enough! I was interested in this and touched the clear panels over the light only to find out they are very, very hot indeed. This tells me that the bulbs are probably incandescent. Why was modern bright LED lighting not provided. I keep the lights turned off as much as possible because in the long term, these bulbs will likely burn out quickly because of the heat. I can’t imagine what replacement bulbs would cost.
No, I would not recommend this to a friend.
Features
4
Performance
5
Design
1
Value
2
Response from Samsung USBy Ernest, SEA Care, January 20, 2025
Hi there,
Thank you very much for your observation of our microwave. Rest assured that we are working to improve our products and services with the help of your reviews.
Have a great day,
-Ernest-
Thank you very much for your observation of our microwave. Rest assured that we are working to improve our products and services with the help of your reviews.
Have a great day,
-Ernest-
Written by a customer while visiting Samsung US
Customer Rating
2
Poorly thought out controls.
on May 8, 2025
Posted by: MikeL46
from Ridgefield, WA
First, unless the room is brightly lit, I cannot read the control panel. No backlight and faint text on the controls means I frequently have stop, walk across the room and turn the lights up to see my entries.
I did contact Samsung via the website and asked about a backlight the bot said I was being referred to a Pro. Well, that was the end of the contact. No Pro, no callback or text.
Second, the control for the fan is located precisely where we put our thumb when we open the door. We are then met with a loud roar and another trip across the room to turn the lights up so we can turn the fan off.
Have the designers ever used this model on a quiet, slightly dark evening?
On the other hand, the microwave works as well as our old Panasonic when we can actually hit the correct buttons.
I did contact Samsung via the website and asked about a backlight the bot said I was being referred to a Pro. Well, that was the end of the contact. No Pro, no callback or text.
Second, the control for the fan is located precisely where we put our thumb when we open the door. We are then met with a loud roar and another trip across the room to turn the lights up so we can turn the fan off.
Have the designers ever used this model on a quiet, slightly dark evening?
On the other hand, the microwave works as well as our old Panasonic when we can actually hit the correct buttons.
No, I would not recommend this to a friend.
Features
2
Performance
4
Design
1
Value
2
Response from Samsung USBy Samsung Care, May 9, 2025
Greetings!
It sounds like navigating the control panel is quite a frustrating experience, especially when it’s hard to read the faint text without proper lighting. The feedback you’ve provided effectively underscores the significant value that such a feature would bring to the overall user experience. It clearly demonstrates how much of a difference backlighting could make in improving accessibility and convenience, especially when using the microwave in low-light conditions.
The over-the-range microwave models of Samsung currently do not have the control panels backlighted. We will be sure to provide your input to our product team for current and future product development of our over-the-range microwave models.
If there's anything we can do to help or if you'd like to discuss your experience further, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1149092503 to help our team pull up your information.
Leo
It sounds like navigating the control panel is quite a frustrating experience, especially when it’s hard to read the faint text without proper lighting. The feedback you’ve provided effectively underscores the significant value that such a feature would bring to the overall user experience. It clearly demonstrates how much of a difference backlighting could make in improving accessibility and convenience, especially when using the microwave in low-light conditions.
The over-the-range microwave models of Samsung currently do not have the control panels backlighted. We will be sure to provide your input to our product team for current and future product development of our over-the-range microwave models.
If there's anything we can do to help or if you'd like to discuss your experience further, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1149092503 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
Customer Rating
5
Great Microwave
on June 3, 2025
Posted by: SheriM
[This review was collected as part of a promotion.] Fits perfectly, fan is much quieter then my old full sized microwave. Very easy to program and use, I love that the app lets you name the appliance and it lets you know when it’s finished!
Written by a customer while visiting Samsung US
Customer Rating
1
DO NOT BUY!!!
on June 16, 2025
Posted by: JASS
from Texas
I’ve had my microwave for a 14 months and are sad it doesn’t work. It turn on by itself whenever it wants. It just starts acting crazy, turns on lights, fan turn table randomly sometimes separately or sometimes all at once. We’ve experience it turning at all times of the day, mid night, early morning you name it! When we actually want to microwave something it won’t let us. We are a Samsung family and wow this is the first items we are extremely disappointed about. Warranty is past due so now we can’t even get it fixed. We will have to pay out of pocket and I’m sure it won’t be cheap. We saved money our hard earned money just to get this microwave and it is useless, paid almost $500 to just look nice because we don’t even plug it in anymore.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, June 17, 2025
We are committed to enhancing the performance of your microwave, JASS. Let's get this taken care of.
We suggest referring to the resources below to address your microwave's concerns. Please click the hyperlinks for tips.
Microwave turns on by itself (Please choose all of the parts that are turning on by itself):
https://www.samsung.com/us/support/troubleshooting/TSG01001966/#
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1149616729, to help our team pull up your information when you message us.
Have a great day.
-John
We suggest referring to the resources below to address your microwave's concerns. Please click the hyperlinks for tips.
Microwave turns on by itself (Please choose all of the parts that are turning on by itself):
https://www.samsung.com/us/support/troubleshooting/TSG01001966/#
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1149616729, to help our team pull up your information when you message us.
Have a great day.
-John
Written by a customer while visiting Samsung US