Customer reviews from Samsung US
Samsung - BESPOKE 1.1 cu. ft SLIM Over-the-Range Microwave with 400 CFM Hood Ventilation, Wi-Fi and Voice Control - White Glass
Average customer rating
4
(100 Reviews)
Rating breakdown 100 reviews
5 Stars
54
4 Stars
20
3 Stars
10
2 Stars
5
1 Star
11
82%of customers recommend this product.
(
58 out of
71)
Customer Reviews for Samsung - BESPOKE 1.1 cu. ft SLIM Over-the-Range Microwave with 400 CFM Hood Ventilation, Wi-Fi and Voice Control - White Glass
Customer Rating
5
Powerful fan
on January 2, 2025
Posted by: Jol762
from Forest Park, IL
[This review was collected as part of a promotion.] I’m very satisfied with the performance and the automatic hood fan.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Overall, great design and compact
on January 4, 2025
Posted by: Mattmeister
from Inland Empire, California
[This review was collected as part of a promotion.] Sleek beautifully designed unit. Powerful and efficient cooking. WiFi enabled. Unfortunately mine died after 6 days of use and was fixed under warranty within a week of calling Samsung. I will recommend purchasing an extended warranty because the soldered fuse tends to to go out on these units fairly quickly.
I would recommend this to a friend!
Features
4
Performance
3
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
4
Replacement
on January 17, 2025
Posted by: Bosnbob
[This review was collected as part of a promotion.] I bought this Unit to replace an identical one that had quit heating. The original one had been in use for about two years. I had purchased a warranty with it and the company gave me the funds to buy a new one. I am hoping that this one lasts much longer. We don’t use it every day.
Written by a customer while visiting Samsung US
Customer Rating
1
Cooks Great and is Atttractive
on January 19, 2025
Posted by: wallybee43
from Alberta Canada
I will start my review with the positives. It cooks very well and is very attractive.
Now for the negatives. This unit is poorly designed and has several shortcomings.
1. The door is the full width of the unit. Nowhere in the documentation did it say that it needs at least an additional 1.5 inches on the left side to allow the door to swing open. I had to redesign my cupboards to accommodate this shortcoming. Not pleasant! The door could have been designed to just cover the cooking compartment, not the entire unit.
2. The control panel has touch buttons which are marked in grey on a black glass which makes them hard to see even in normal light. In the dark or dim light, they are totally invisible. The control panel back should have been back-lit with led lighting to make them easily seen. Additionally they attract finger prints which require frequent cleaning.
3. Because of the door width, right handed persons have to be careful when loading the compartment. One would normally open the door with the left hand and insert the product to be cooked with the right. When doing this, the heel of that left hand frequently contacts the fan touch button and activates it. The fan is very noisy and has four levels, so once activated it requires four button pushes to turn it off. Two levels would have been sufficient.
4. The lighting on the bottom of the unit is supposed to light up the stove top. It has two levels neither of which is bright enough! I was interested in this and touched the clear panels over the light only to find out they are very, very hot indeed. This tells me that the bulbs are probably incandescent. Why was modern bright LED lighting not provided. I keep the lights turned off as much as possible because in the long term, these bulbs will likely burn out quickly because of the heat. I can’t imagine what replacement bulbs would cost.
2. The control panel has touch buttons which are marked in grey on a black glass which makes them hard to see even in normal light. In the dark or dim light, they are totally invisible. The control panel back should have been back-lit with led lighting to make them easily seen. Additionally they attract finger prints which require frequent cleaning.
3. Because of the door width, right handed persons have to be careful when loading the compartment. One would normally open the door with the left hand and insert the product to be cooked with the right. When doing this, the heel of that left hand frequently contacts the fan touch button and activates it. The fan is very noisy and has four levels, so once activated it requires four button pushes to turn it off. Two levels would have been sufficient.
4. The lighting on the bottom of the unit is supposed to light up the stove top. It has two levels neither of which is bright enough! I was interested in this and touched the clear panels over the light only to find out they are very, very hot indeed. This tells me that the bulbs are probably incandescent. Why was modern bright LED lighting not provided. I keep the lights turned off as much as possible because in the long term, these bulbs will likely burn out quickly because of the heat. I can’t imagine what replacement bulbs would cost.
No, I would not recommend this to a friend.
Features
4
Performance
5
Design
1
Value
2
Response from Samsung USBy Ernest, SEA Care, January 20, 2025
Hi there,
Thank you very much for your observation of our microwave. Rest assured that we are working to improve our products and services with the help of your reviews.
Have a great day,
-Ernest-
Thank you very much for your observation of our microwave. Rest assured that we are working to improve our products and services with the help of your reviews.
Have a great day,
-Ernest-
Written by a customer while visiting Samsung US