Customer reviews from Samsung US
Samsung - BESPOKE 1.1 cu. ft SLIM Over-the-Range Microwave with 400 CFM Hood Ventilation, Wi-Fi and Voice Control - White Glass
Average customer rating
3.8
(136 Reviews)
Rating breakdown 136 reviews
5 Stars
68
4 Stars
23
3 Stars
12
2 Stars
11
1 Star
22
71%of customers recommend this product.
(
70 out of
98)
Customer Reviews for Samsung - BESPOKE 1.1 cu. ft SLIM Over-the-Range Microwave with 400 CFM Hood Ventilation, Wi-Fi and Voice Control - White Glass
Customer Rating
4
Compact, works great.
on September 18, 2023
Posted by: dled
from Wyoming
[This review was collected as part of a promotion.] Works fine. Clock is difficult to set the time of day.
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Love my microwave!
on September 18, 2023
Posted by: Ktmarie
[This review was collected as part of a promotion.] Love my microwave! I had given up hope to have the above-range model but this is just the perfect size with the lower hanging cupboards.
Written by a customer while visiting Samsung US
Customer Rating
3
Clock doesn't work but heats up ok....
on November 21, 2023
Posted by: Wanderlustnyc
Just got the microwave installed. Seems everyone is right about the clock. It doesn't give the option to set to PM. I've used at least owned and used 20 ++ microwaves throughout my lifetime and this is the only microwave that gives me trouble. I did heat up soup and that worked well. I hope this microwave functions and lasts. Fingers crossed. I also purchased the induction oven but haven't installed yet. Hope these appliances last.....
Response from Samsung USBy SEA Care, November 22, 2023
Hello there,
Thank you for sharing your observation regarding the clock. Let us help you with this.
Please choose the clock icon to change the clock setting to AM or PM.
Please see page 12 under the "Set Time" section of the manual for more details.
Manual
https://downloadcenter.samsung.com/content/UM/202308/20230814102010627/Full_ME11A7510D_DE68_04568C_02_EN_MES_CFR.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146555115) to help our team pull up your information.
Have a great day.
^Camille
Thank you for sharing your observation regarding the clock. Let us help you with this.
Please choose the clock icon to change the clock setting to AM or PM.
Please see page 12 under the "Set Time" section of the manual for more details.
Manual
https://downloadcenter.samsung.com/content/UM/202308/20230814102010627/Full_ME11A7510D_DE68_04568C_02_EN_MES_CFR.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146555115) to help our team pull up your information.
Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
3
digital clock falls behinda
on November 25, 2023
Posted by: wanderlustnyc
Trying to edit but can't find that function. Wanted to update review that the clock works, however, the time slows down. Once it gets set after a few minutes or so, it starts to slow down and the time falls behind a bit a minute then 2 minutes...is there a way to fix that?
Other than that, heated a few things and still seems to work ok. I've only used this microwave about 5 days.
Other than that, heated a few things and still seems to work ok. I've only used this microwave about 5 days.
Features
3
Performance
4
Design
4
Value
3
Response from Samsung USBy SEA Care, November 27, 2023
Hello there,
We understand that the clock works. However, you experience some latency, and we wish to help you.
A quick reset of your microwave by unplugging it or power cycle at the circuit breaker for 60 seconds can do the trick. If the issue still exists, we suggest you contact us using the channels below.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146568373) to help our team pull up your information.
Have a great day.
^Camille
We understand that the clock works. However, you experience some latency, and we wish to help you.
A quick reset of your microwave by unplugging it or power cycle at the circuit breaker for 60 seconds can do the trick. If the issue still exists, we suggest you contact us using the channels below.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146568373) to help our team pull up your information.
Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
5
Great Package
on January 18, 2024
Posted by: Eric83
from New City, NY
[This review was collected as part of a promotion.] This microwave is so sleek and blends in to our existing setup so well. While slim, it also provides a large amount of space inside for anything you're likely to microwave. In addition, the compatibility with SmartThings is something I never knew I needed. I can walk away, go downstairs to watch my Samsung tv in my basement, and receive an on-screen alert that the microwave has finished cooking my food. All of this at a VERY fair price. Highly recommend!
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Love the Wi-Fi
on January 18, 2024
Posted by: Sbarnett38
from Texas
[This review was collected as part of a promotion.] I bought this microwave about month ago and have been very pleased with the performance and the ease of operation. It has all the bells and whistles I could want. I’d buy it again.love the wifi
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features perfect size cooks beautifully
on January 18, 2024
Posted by: Willhew
from Nj
[This review was collected as part of a promotion.] So happy with this microwave it's perfect I recommend it
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Still learning
on January 21, 2024
Posted by: PennyLynne
[This review was collected as part of a promotion.] Still learning to use all the features, but overall pleased with this purchase
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US