Customer reviews from geappliances.com
GE Profile - 1.2 Cu. Ft. Over-The-Range Microwave with Sensor Cooking and Low Profile Design - Stainless Steel
Average customer rating
4.3
(215 Reviews)
Rating breakdown 215 reviews
5 Stars
137
4 Stars
38
3 Stars
19
2 Stars
8
1 Star
13
86%of customers recommend this product.
(
118 out of
138)
Customer Reviews for GE Profile - 1.2 Cu. Ft. Over-The-Range Microwave with Sensor Cooking and Low Profile Design - Stainless Steel
Customer Rating
3
This should have been great...
on July 23, 2023
Posted by: Trylon
from Massachusetts
A question and a few comments. So far so good for cooking. Much better than our 10+ year old one. My issues are about simple design choices that actually impede use.
Question -- The cooktop light very bright, but a stark white color temperature (of like 5000+k?). It looks like an alien space ship is landing on the range. Is there a way to change the color temp via something like a DIP switch? Are replacements LEDs available with different color temperatures? BTW, I appreciate the brightness, but a third, lower brightness would make for better nite light use.
Comments
-- As others said, indeed the clock number segments light is way too bright. Standing in front, the numerals are right at my eye level, way distracting -- like high beams from oncoming cars. I will try turning it off.
-- The operational buttons are almost impossible to see unless most all lights are on in kitchen. Again, standing in front of the microwave, all I see is my reflection in the glossy black finish (along with the slightly blinding clock numerals). A mat finish (like the our GE range) and/or some button backlights would help.
-- By design, the oven projects further out over the cooktop than a "normal" 12" deep one. That's good, it helps make the vent more effective and provides more cooking space. BUT... the way the door is implemented makes this fundamental open/close operation a pain. I have to duck or move away to clear this full-width 30" swinging door. Sort of like opening a wide 2-door car door in a tight space. Really annoying -- especially since there was design opportunity to make the door shorter, change hinging, or even better have the door lift up/down. Did only short people test it?
-- Someone also mentioned about the top mounting holes. Yes, very far forward of the typical 12" cabinet depth and just inside the 30" width. Holes barely fit inside the cabinet, and just shy of cabinet face frame. Needs some alternate top mounting locations. Rear wall bracket horizontal vent were fine.
-- A third, slower/quieter fan vent speed would be nice, or just make it quieter.
No, I would not recommend this to a friend.
Features
4
Performance
4
Quality
4
Value
3
Response from geappliances.comBy MichaelBatGEA, GEAppliances, July 25, 2023
Hello,
We’re glad you’ve been enjoying the performance of your new microwave, but we’re sorry to hear you’ve been less than impressed with the lighting and certain aspects of the overall design. We do not recommend installing a DIP switch to control the color temperature of the lights, and the only replacement LED available for this model can be found here:
https://www.geapplianceparts.com/store/parts/spec/WB27X45090
We are constantly working to make our products better, and we’ll forward your feedback to our product team so that we can continue to improve. Thank you for taking the time to leave your review. Please know we’re here should you need further assistance. -MichaelB@GEA
We’re glad you’ve been enjoying the performance of your new microwave, but we’re sorry to hear you’ve been less than impressed with the lighting and certain aspects of the overall design. We do not recommend installing a DIP switch to control the color temperature of the lights, and the only replacement LED available for this model can be found here:
https://www.geapplianceparts.com/store/parts/spec/WB27X45090
We are constantly working to make our products better, and we’ll forward your feedback to our product team so that we can continue to improve. Thank you for taking the time to leave your review. Please know we’re here should you need further assistance. -MichaelB@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
BELINDA STARK
on September 6, 2023
Posted by: BUTTERVUP
from INDIANA
NOT VERY HAPPY, THAT NOTHING LIGHTS UP EXCEPT THE CLOCK.
No, I would not recommend this to a friend.
Features
3
Performance
3
Quality
3
Value
3
Response from geappliances.comBy Jonathon@GEA, GE Appliances , September 7, 2023
Hello - Thank you for taking a moment to connect and share your review. We're sorry to see that this microwave hasn't been exceeding your expectations. That is not the goal we are aiming for.
We're going to be noting this down and sharing it with out product team to review. We know how important it can be for the control panel to have optimal visibility. Again, we appreciate you sharing this with us, it really helps us know where we need to focus.
Let us know if you have any questions, we're always happy to help. - Jonathon@GEA
We're going to be noting this down and sharing it with out product team to review. We know how important it can be for the control panel to have optimal visibility. Again, we appreciate you sharing this with us, it really helps us know where we need to focus.
Let us know if you have any questions, we're always happy to help. - Jonathon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
It's loud
on October 22, 2023
Posted by: Kitchen remodel 1010
The low profile style is perfect for the space we have and it looks good. It has plenty of space inside. However it is loud and makes an annoying humming sound when in use. I miss my old microwave and wish I would've not purchased the GE brand for the noise factor alone. Super disappointed.
Response from geappliances.comBy Sylvia, GE_Appliances, October 23, 2023
Hi,
We apologize if this microwave is operating louder than expected. Your experience is important to us, and we'll make sure our product design team has your comments to improve future models. Thanks for sharing.
-Sylvia@GEAppliances
We apologize if this microwave is operating louder than expected. Your experience is important to us, and we'll make sure our product design team has your comments to improve future models. Thanks for sharing.
-Sylvia@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
3
Measure first
on November 20, 2023
Posted by: Loretta1234
from NY
Very nice microwave if it’s flush with cabinets. We messed up, bought on a whim and didn’t consider the depth of the microwave. It sticks out 6”!!!!!!!
No, I would not recommend this to a friend.
Features
5
Performance
5
Quality
5
Value
4
Response from geappliances.comBy Jonathon, GE_Appliances, December 5, 2023
Hello - Thank you kindly for taking a moment to connect and share your review. We are sorry to see that the fit isn't perfect. However, we are glad you are enjoying the performance and features. Also, we think it looks quite well in your space and pairs well with your range.
If you ever have any questions, or need assistance with anything. Feel free to reach out anytime, and we will be happy to help.
We hope you have a great rest of the week. - Jonathon@GEAppliances
If you ever have any questions, or need assistance with anything. Feel free to reach out anytime, and we will be happy to help.
We hope you have a great rest of the week. - Jonathon@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
1
Not so good
on February 4, 2024
Posted by: Richiebones100
Very noisy I will be putting in a service call. To quiet it down I must hold my hand on the bottom. You can’t dim the clock it is very bright
Features
4
Performance
2
Quality
1
Value
4
Response from geappliances.comBy Vikki, GE_Appliances, February 9, 2024
We see you did have our service team out to check your microwave. We're confident they were able to assist you with this.
Written by a customer while visiting geappliances.com
Customer Rating
4
Great microwave but a couple of "issues"
on May 30, 2024
Posted by: Jana74
from Louisville, KY
I love this microwave, but there are a few things you should know. It is feature rich, more than I'll ever use, and it gives you prompts so that you don't have to keep looking up how to use a particular feature. Because it is not as tall as a regular over the stove microwave, it is deeper and protrudes about 6" beyond your adjacent cabinet fronts. This takes some getting use to. Because it protrudes 6" beyond the cabinet face, I have hit my head several times on the sharp corners when I am leaning over a pot on a front burner of the stove. Ouch! Because it is not as tall as a regular microwave, it limits what you can put in it - probably 5-1/2" tall max. The rotating glass plate sits above the bottom of the microwave. Some of the other brands, the glass plate is recessed into the bottom, which gives you a little more available height inside the microwave. You can turn off the plate rotation so that you can put a casserole dish in and it won't keep banging into the sides. I don't have external venting so I had to set it up to recirculate. The install directions were not clear on how to do this, but I guess I got it right because it's working well, much better than the over the stove range hood that this replaced.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Low Profile!
on July 5, 2024
Posted by: Abridges827
from White Hall, AR
This is the first low profile microwave that I have owned and so far it exceeds my expectations. It’s much larger inside than it looks and handles anything we put in it!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Best Microwave Everrrrrrrrrrrr !!
on July 18, 2024
Posted by: Emeraldsky
Excellent choice to allow more space above an oven to accommodate larger pots at any burner with features galore
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com