Best Buy - Samsung - Galaxy Z Flip5 512GB (Unlocked) - Mint customer reviews - product reviews

Customer reviews from Samsung US

Samsung - Galaxy Z Flip5 512GB (Unlocked) - Mint

Average customer rating

3.7

(84 Reviews)

Rating breakdown 84 reviews

5 Stars

4 Stars

3 Stars

2 Stars

1 Star

71%of customers recommend this product.

(

35 out of 49

)

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Customer Reviews for Samsung - Galaxy Z Flip5 512GB (Unlocked) - Mint

Customer Rating

Perfect size

on December 13, 2023

Posted by: Flippo

from Montgomery, Al

Expertise:Intermediate

Perfect size! 90% of what I do doesn't even require me to open the phone thanks to the cover screen. Would like a little better battery life but still enough to make it through my day. Traded my S23+ and don't regret it. Tired of these big phones and this is the perfect compromise. PLEASE don't start making it bigger.

I would recommend this to a friend!

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Written by a customer while visiting Samsung US

Customer Rating

smrat phone

on December 25, 2023

Posted by: thomes husen

from usa

Expertise:Intermediate

it is very eas and sueful and look like is so beautiful

I would recommend this to a friend!

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Response from Samsung USBy Social Commerce, January 4, 2024

Hey there Thomes,
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Z Flip5. We are ecstatic to hear that you have had such an easy transition with all of the features offered with the Galaxy Z Flip5. We hope that you are taking full advantage of your Flex Window for texting, changing your songs, and/or snapping your photos! Feel free to reach out to Samsung Support if you would like any further assistance. We're always here for you! Thank you for being a valued Samsung customer.
- Debra

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Written by a customer while visiting Samsung US

Customer Rating

Stylish and compact

on December 31, 2023

Posted by: Tkhalid

from TX, USA.

Expertise:Intermediate

My second z flip. I love the compact idea & specially with the new flip 5, the outer screen being more productive. The design of the new flip 5 is very appealing and easy to use. Recommend this to everyone.

I would recommend this to a friend!

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Written by a customer while visiting Samsung US

Customer Rating

Good phone with unlock flaws

on January 1, 2024

Posted by: Skier017

Bought this phone and while I like it the face recognition is terrible. It only works maybe 60% of the time.

Response from Samsung USBy R&R Team, January 4, 2025

Thank you for sharing your experience with the Galaxy Z Flip5! We appreciate your feedback and understand how frustrating it can be when face recognition doesn’t work as expected. While the device features advanced technology designed for seamless operation, various factors can affect performance. For instance, ensuring you have ample lighting and a clean camera lens can significantly improve recognition. If this persists, try reconfiguring the face recognition feature in your settings. Check out the link attached for additional steps to help troubleshoot this. If this continues to be your experience, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS00062630/
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Written by a customer while visiting Samsung US

Customer Rating

Chris

on January 1, 2024

Posted by: Chris

Expertise:Intermediate

Great phone Work very fast.
Very easy to use.
Convenient size one open or shut

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Response from Samsung USBy R&R Team, May 30, 2025

Thank you for your kind words about the Galaxy Z Flip5, Chris! We designed the Z Flip5 to be fast and user-friendly, making your experience seamless. Its compact design allows for easy handling, whether it's open or closed, perfect for life on the go. We're thrilled to see you’re enjoying all the great features of this device! If you have any questions or concerns, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US

Customer Rating

Everything about the phone is awesome.

on January 2, 2024

Posted by: TMAN

from West Virginia

Expertise:Expert

I have had the Z5 for about 5 months. Had the Z3 before it. Absolutely have loved both phones and love Samsung.

I would recommend this to a friend!

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Response from Samsung USBy R&R Team, May 28, 2025

Thank you so much for sharing your thoughts on the Galaxy Z Flip5, Tman! We're excited to see that you're enjoying your experience with the Z Flip series. The innovative design and flexibility of the Z Flip5 set it apart, making it perfect for those who appreciate both style and functionality. We really value your feedback and can’t wait to hear more about your journey with Samsung devices. Your insights help us continue to improve and create products that meet your needs. For any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US

Customer Rating

highly recommended

on January 3, 2024

Posted by: Danny

from Southington, CT

It is a great cell phone, I really recommend it, it has a very good processor and excellent specifications, the screen is very good and in total the cell phone is very comfortable and easy to carry, although it can be difficult to get used to a flip over time, it is like a cell phone. normal and improved

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Response from Samsung USBy R&R Team, May 30, 2025

Thank you for your feedback on the Galaxy Z Flip5, Danny! It's great to know you appreciate the powerful processor and outstanding display. The flip design is made for portability and convenience, making it easy to carry while offering unique functionality. Adjusting to the flip may take a moment, but we're confident you'll find it adds to your overall experience. Enjoy exploring all the features that make the Z Flip5 truly special! For any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US

Customer Rating

ALAN GALAXY Z FLIP5

on January 6, 2024

Posted by: ADS55

from CT

Expertise:Beginner

i just got my new on TUESDAY TUIS WEEK I DO LOVE PHONE

I would recommend this to a friend!

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Response from Samsung USBy R&R Team, May 30, 2025

Thank you for your review of the Galaxy Z Flip5! It’s great to hear you're enjoying it. We hope you're still loving your experience with your phone. The Z Fold5 offers an immersive large screen perfect for gaming and multitasking. Its improved durability and versatile camera features make it a fantastic choice too. Plus, Samsung’s commitment to sustainability adds an extra layer of value. If you have any questions or need assistance, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US

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