Best Buy - Samsung - Galaxy Z Flip5 512GB (Unlocked) - Mint customer reviews - product reviews

Customer reviews from Samsung US

Samsung - Galaxy Z Flip5 512GB (Unlocked) - Mint

Average customer rating

3.7

(84 Reviews)

Rating breakdown 84 reviews

5 Stars

4 Stars

3 Stars

2 Stars

1 Star

71%of customers recommend this product.

(

35 out of 49

)

Best Buy Privacy Policy

Customer Reviews for Samsung - Galaxy Z Flip5 512GB (Unlocked) - Mint

Customer Rating

Z flip 5 fail

on February 1, 2024

Posted by: Taulant

from New jersey

Expertise:Expert

Very disappointed. Got a white line accross the screen just a few months after purchase.

Features

Performance

Value

Response from Samsung USBy Social Commerce, February 2, 2024

Hi there Taulant, thank you for sharing your thoughts with us about your Samsung Galaxy Z Flip5. We understand how frustrating it is to have a brand new device that does not operate as expected and intended. We have provided for your convenience links to the warranty information for your device, the Samsung Support Team for assistance with a warranty claim, and a link to an article about care measures we recommend for these unique devices. Thank you for being a Samsung customer. -Elizabeth
Care for your Samsung foldable phone
https://www.samsung.com/us/support/answer/ANS00083043/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Samsung Warranty
smsng.us/Warranty-Info

Written by a customer while visiting Samsung US

Customer Rating

Very disappointed

on March 21, 2024

Posted by: Tlc1976

from Jamestown new york

Expertise:Intermediate

Had only two months screen broke as well. Don't get. Now I'm having trouble with getting it replaced and it's not even fully paid for. I refuse to pay for something I didn't even have that long and can't use in such a short period of time. Spectrum has refused to help me with their issue. I'm very disappointed. Never again.

Response from Samsung USBy Social Commerce, March 21, 2024

Hey there Tlc1976, we appreciate you sharing your thoughts with us about your Samsung Galaxy Z Flip5. We would be more than happy to assist you with any aspect of your device that is not operating as intended or expected. We have provided your warranty information and Samsung Support Team link to work with you directly with information on options for resolution in this matter. We appreciate you being a Samsung customer, and look forward to assisting you shortly. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
smsng.us/Twitter-Messages
Samsung Warranty
smsng.us/Warranty-Info

Written by a customer while visiting Samsung US

Customer Rating

Defective Device With Poor Support

on May 7, 2024

Posted by: Mark

from Hershey, PA

Expertise:Intermediate

Terrible device and one that will cost more than you think. I've had a Flip 3 and Flip 5. BOTH had problems with the hinge, where the phone would stop turning on when opened. Samsung will do ANYTHING to blame this defect on the customer, force an insurance claim, and charge a deductible. They do NOT know ho to make the hinges reliable. Buy this phone at your own risk, but KNOW that you will pay extra for the defects.

No, I would not recommend this to a friend.

Features

Performance

Design

Value

Response from Samsung USBy Social Commerce, May 7, 2024

Hello Mark, we appreciate you taking time out of your busy day to share your thoughts with us about your Samsung Galaxy Z Flip5. We completely understand the important of the durability of your device for continued usage and enjoyment. This 5th generation foldable technology utilizing advanced, time-tested folding innovation. This device is tested and verified to withstand 200,000 folds over 5 years of daily use. Featuring the zero-gap Flex Hinge, Gorilla Glass Victus 2, and IPX8 water resistance. We do have some measures we recommend to protect this unique device, and we have linked the article below for your convenience. We also have Customer Care+ available to help give you peace of mind with your device. We appreciate you being a Samsung customer and hope you'll reach out to us with any quetions you may have. -Elizabeth
Care for your Samsung foldable phone
https://www.samsung.com/us/support/answer/ANS00083043/
Customer Care+
smsng.us/Samsung-Care-Plus
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
smsng.us/Twitter-Messages

Written by a customer while visiting Samsung US

Customer Rating

Let's fix the battery, please

on March 23, 2024

Posted by: Anonymous

from Afton, TN

Expertise:Intermediate

I owned a Flip 4 and loved it, so when the Flip 5 came out I was very excited. Unfortunately, I have been very disappointed in my Flip 5. The front screen being larger is great and I use it alot. But the battery leaves something to be desired. I have to charge my phone twice a day or else it doesn't last until the next morning. My Flip 4 had a battery that lasted all thru the night with time still available. I use my Flip phone for my alarm to wake me in the morning. So it is very important that it lasts until then. I am a Samsung loyal customer and it saddens me to have to say anything bad about any of their products. I'm hoping that the battery will be fixed in the Flip6 so you will be able to once again, brag about the clabshell again.

Response from Samsung USBy Social Commerce, March 25, 2024

Hi there Toniwynn, we appreciate your feedback on your Samsung Galaxy Z Flip5. We completely understand how important the battery life of your device is to you and we'd love nothing more than to help you troubleshoot this matter. We have provided a few links to articles to help you with this matter at your convenience. If the articles do not help resolve this matter, we have also provided a link to your warranty information as well as the Samsung Support Team to offer additional assistance if necessary. Thank you for being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Galaxy Battery - Optimization
https://www.samsung.com/us/support/galaxy-battery/optimization/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
smsng.us/Twitter-Messages
Samsung Warranty
smsng.us/Warranty-Info

Written by a customer while visiting Samsung US

Customer Rating

Could be better

on November 2, 2023

Posted by: Dan E

from Colorado

Expertise:Expert

Battery is too small, dead pixel within first 3 months. Have to find a replacement and send in for repair.

No, I would not recommend this to a friend.

Features

Performance

Design

Value

Response from Samsung USBy Social Commerce, November 6, 2023

Hello there Dan E, thank you for sharing your thoughts with us about your Samsung Galaxy Z Flip5. We understand how important all day battery life and the full display are your daily enjoyment and usage of your device. This device comes with an adaptive battery that will learn your usage habits over time and adjust the consumption. The best way to expidite this process is to allow the battery to drain down through usage fully rather than continuining to charge. We have also included a link to the Samsung Support Team to help you with repair options for the pixels on your display. We appreciate you being a Samsung customer. -Elizabeth
Care for your Samsung foldable phone
https://www.samsung.com/us/support/answer/ANS00083043/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages

Written by a customer while visiting Samsung US

Customer Rating

Good phone, Polarized Screen Sucks

on November 2, 2023

Posted by: ChimaeraLaurie

from Olympia, Washington

Expertise:Expert

Good phone, except for the polarized screen. The phone works ok, but I drive a lot and I cannot see the screen with my sunglasses on unless I turn the screen sideways, which does not work for many apps. I do NOT recommend this phone for anyone with polarized sunglasses.

No, I would not recommend this to a friend.

Features

Performance

Design

Value

Response from Samsung USBy Social Commerce, November 3, 2023

Hello ChimaeraLaurie, thank you for sharing your thoughts with us about your Samsung Galaxy Z Flip5. We are happy to hear you are overall enjoying the usage of your new phone. We understand the need to be able to see your device if you are using GPS and directions while driving. We have provided a link below to the Samsung Support Team. These experts can work with you one on one to see if there are any options that can resolve this difficulty. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages

Written by a customer while visiting Samsung US

Customer Rating

Weak points on the edge of the screen

on November 10, 2023

Posted by: Kira

from New York

Bought this phone back in August and love it! However, similar to the Flip 4, the edges around the screen, notably right above the hinge, chip easily and expose the rubber underneath. I was hoping the new gen would've had a stronger outline, but I guess not. Phone runs and works beautifully. But issues with the hinges don't make it worth it.

No, I would not recommend this to a friend.

Features

Performance

Design

Value

Response from Samsung USBy Social Commerce, November 13, 2023

Hey Kira, thank you for your feedback on your Samsung Galaxy Z Flip5. We understand how frustrating it can be when your device does not function as expected. If you haven't done so already, please make an appointment at a Samsung Experience Store if you live near one. They have on site technicians to help with repairs. If you don't live near a store, you can also make an appointment at UBreakIFix for repair. We have also shared a link to the Samsung Support Team if you would like to mail your device for repair. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages

Written by a customer while visiting Samsung US

Customer Rating

Feels like this is for younger people.

on January 5, 2024

Posted by: Samsunglover20

The phone looks like a great concept so i felt like trying it out, but it feels like its for a younger demographic, I find that compare to my S23 ultra this feels fragile, i feel insecure with the opening and closing it all the time, i can see why some people can be interested in something like this but its not for me.

No, I would not recommend this to a friend.

Features

Performance

Design

Value

Response from Samsung USBy Social Commerce, January 10, 2024

Hi there Samsunglover20, thank you for sharing your thoughts with us about your Samsung Galaxy Z Flip5. We understand feeling curious about this unique device. This device has been stress tested to withstand up 200,000 open and closings of this device. We have also provided a link to an article to help smooth the transition from standard form to foldable device and how to best care for your new phone. Lastly, if you have concerns over the durability of your device, you can always explore Customer Care+ plans to help with peace of mind. Thank you for being a Samsung customer. -Elizabeth
Care for your Samsung foldable phone
https://www.samsung.com/us/support/answer/ANS00083043/
Customer Care+
smsng.us/Samsung-Care-Plus
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages

Written by a customer while visiting Samsung US

Showing 1-8 of 84 results

1 2 3 4 5 ... 11 >>