Customer reviews from Samsung US
Samsung - Galaxy Z Flip5 512GB (Unlocked) - Mint
Average customer rating
3.7
(84 Reviews)
Rating breakdown 84 reviews
5 Stars
41
4 Stars
12
3 Stars
11
2 Stars
6
1 Star
14
71%of customers recommend this product.
(
35 out of
49)
Customer Reviews for Samsung - Galaxy Z Flip5 512GB (Unlocked) - Mint
Customer Rating
2
Z flip sucks
on November 8, 2023
Posted by: Dan lestelle hi
from Reno nevada
Expertise:Intermediate
Bought it a few months ago and sorry I did. Screen has a band across the middle , makes crinkled sound when you fold it , I assume it will be broken in a week or so.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy Social Commerce, November 9, 2023
Hey there Dan, thank you for sharing your thoughts with us about your Samsung Galaxy Z Flip5. We have shared a few links below to help you with this difficulty on the display. We have provided a link to the warranty information for your device and the Samsung Support Team to help with a warranty claim. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Samsung Warranty
smsng.us/Warranty-Info
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
1
worst phone ever
on March 20, 2024
Posted by: lalo
I'm so disappointed and disillusioned on Samsung flip 5 is the worst phone ever bought my phone is about 5 months old. Phone has no scratches or dent I haven't drop it not even one time. first, I notice the screen protector start lifting. when dapperly the screen protector should be good for at least 200k flip only last me 2 months before start pulling off. second when I open my phone, I look at a black screen. I took it to Samsung and now they saying the phone has been drop I explain the phone has never been drop. the screen just broke by open it phone suck never buy this phone.
Response from Samsung USBy Social Commerce, March 21, 2024
Hello Lalo, we appreciate you sharing your experience with your Samsung Galaxy Z Flip5. We understand how important your device is to you and we want to avoid as much confusion as possible. We have provided a link to the warranty information for your device, an article we recommend for our customers as they transition to these unique devices with instructions to care for them, and to the Samsung Support Team to help you with repair options for your device. Thank you for being a Samsung customer. -Elizabeth
Care for your Samsung foldable phone
https://www.samsung.com/us/support/answer/ANS00083043/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
smsng.us/Twitter-Messages
Samsung Warranty
smsng.us/Warranty-Info
Care for your Samsung foldable phone
https://www.samsung.com/us/support/answer/ANS00083043/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
smsng.us/Twitter-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
1
Absolute trash
on December 7, 2023
Posted by: Tony o
from Florida
Expertise:Expert
This phone is the worst telephone that I've ever used 😠 it does almost nothing well 😠 picture quality sucks battery life is absolutely atrocious the front screen is barely useful unless you install a third party application the processor is trash as far as phones go worst phone EVER 😞 the only thing this thing does right is fold 😠 I WOULD AVOID BUYING THIS AT ALL COST 😑 GIMMICKY SAMSUNG SHOULD BE ASHAMED OF THEMSELVES FOR RELEASING A PHONE THAT IS THIS TERRIBLE
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy Social Commerce, December 11, 2023
Hello Tony O, thank you for sharing your thoughts with us about your Samsung Galaxy Z Flip5. We understand any new device can come with a learning curve that causes frustration and this is especially true if you are changing from a standard form to a foldable device. We have provided to assist you a link to the manual for your device. This can help you maximize the usage of that front display and all the settings to best align your device to your needs. We have also provided a link to the Samsung Support Team and warranty information if your adaptive battery has not made the necessary adjustments to provide your the intended battery life. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Samsung Warranty
smsng.us/Warranty-Info
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
5
The Flip5 converted me to foldables
on August 18, 2023
Posted by: ScottM
from Washington
Expertise:Intermediate
First time I ever pre-ordered a phone and after a week with the Z Flip5 I am very glad I did. The cover screen is like a whole separate device, brilliant for keeping tabs on notifications, quick texting, mapping and music. And the camera with its folding body makes selfies very easy and versatile.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Nearly There - Please add Bevel/Notch!
on August 31, 2023
Posted by: th3n0rthsid3
Expertise:Expert
Nearly there Samsung. A few suggestions for next iteration:
1) This phone needs a bevel/notch on both sides of the phone that a thumb or finger can easily slide into to flip the phone open. I nearly drop the phone daily trying to open it. A bevel/notch would also enable users to more easily handle the phone one-handed.
2) Better cameras please! At least a 3x optical zoom lens would go a long ways.
1) This phone needs a bevel/notch on both sides of the phone that a thumb or finger can easily slide into to flip the phone open. I nearly drop the phone daily trying to open it. A bevel/notch would also enable users to more easily handle the phone one-handed.
2) Better cameras please! At least a 3x optical zoom lens would go a long ways.
I would recommend this to a friend!
Features
4
Performance
4
Design
3
Value
2
Written by a customer while visiting Samsung US
Customer Rating
1
DO NOT BUY ITS JUNK
on October 25, 2023
Posted by: 4Samsungsinayear
from cortland ny
Expertise:Intermediate
had the phone for 2 weeks and has broke once a week so far and keeps needing repair very poor quality screen cracks very easy for no reason. i had the flip 3 and it was better than this held up longer but still bad had the s21 and lasted a week b4 the screen cracked I've had no luck with samsung phones at all not a happy customer.
Features
4
Performance
1
Design
3
Value
1
Response from Samsung USBy Social Commerce, October 27, 2023
Hello there, thank you for sharing your thoughts with us about your Samsung Galaxy Z Flip5. We understand how important the durability of your device is to you and your usage every day. We have shared a few links to assist you. We have shared both a link to the Samsung Support Team to assist you with warranty claims and information, we have also included a link to an article to help with best practices of care of foldable devices. We appreciate you being a Samsung customer. -Elizabeth
Care for your Samsung foldable phone
https://www.samsung.com/us/support/answer/ANS00083043/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Care for your Samsung foldable phone
https://www.samsung.com/us/support/answer/ANS00083043/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Best Z Flip Samsung has released yet
on August 30, 2023
Posted by: OPTC kingpin
from Huntington Beach, CA
Expertise:Expert
Absolutely phenomenal. I am in love with this form factor, and the crease does not bother me at all. The Flex Window is so good with this big size now there is just so many things I could do with it. The battery life is amazing too, coming from an S21 Ultra with 5000 mAh, this 3700 mAh feels like it gives almost the same if not even more screen on time with the new chipset Snapdragon 8 Gen 2. Honestly the whole experience has been just absolutely breathtaking that I don't really have anything bad to even say about it.
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on March 9, 2024
Posted by: Virinder
from Seattle
Expertise:Expert
I bought flip 4 two years back overall performence is good but some creacks shown inner screen after 6 months
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US