Customer reviews from Samsung US
Samsung - Galaxy Z Flip5 512GB (Unlocked) - Mint
Average customer rating
3.7
(84 Reviews)
Rating breakdown 84 reviews
5 Stars
41
4 Stars
12
3 Stars
11
2 Stars
6
1 Star
14
71%of customers recommend this product.
(
35 out of
49)
Customer Reviews for Samsung - Galaxy Z Flip5 512GB (Unlocked) - Mint
Customer Rating
1
Worst Samsung ever
on March 22, 2024
Posted by: Marissa D
from Spring, TX
Expertise:Intermediate
Worst phone in the history of Samsung!
My first Flip 5 stopped working after about 3 months. I told it back to Verizon, and was told that it's very common for the Flip phones to have major issues. I was given another Flip 5, but again, I am having issues. Verizon's help department (IT) informed me that closing my Flip 5 will cause issues.
I hate this phone so much.
My first Flip 5 stopped working after about 3 months. I told it back to Verizon, and was told that it's very common for the Flip phones to have major issues. I was given another Flip 5, but again, I am having issues. Verizon's help department (IT) informed me that closing my Flip 5 will cause issues.
I hate this phone so much.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, March 25, 2024
Hi there Marissa D, we appreciate you sharing your experience with your Samsung Galaxy Z Flip5. We understand how important your device is to you on a daily basis, and we are always happy to assist our customers in any way we can. Without knowing what you are referencing when you mentiong stopped working, we have provided a link to the Samsung Support Team to assist you further with your device. Thank you for being a loyal Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
3
Sorely disappointed
on March 25, 2024
Posted by: GloJo
I traded in my GalaxyFlip3 , which I loved , for the Flip5 & I am SO disappointed in the new model . It types words in the middle of what I'm typing , the screen freezes up . I find the upgrades confusing .
The only real plus for me is the increased battery life ... I only charge once a day now .
The only real plus for me is the increased battery life ... I only charge once a day now .
Response from Samsung USBy Social Commerce, March 26, 2024
Hi GloJo, thank you for taking time out of your day to share your thoughts about your new Samsung Galaxy Z Flip5. We would be more than happy to help you have an uninterrupted usage of your device whether texting or any of your other activities with your device. We have provided a link to an article to help with the freezing of your display that you mentioned experiencing. We have also included a link to the full device manual to help with the updates and learning about the changes that have been made to your device. Lastly, we have included a link to the Samsung Support Team if you continue to experience things you believe to be out of the ordinary or if you have questions about your device. Thank you for being a Samsung customer. -Elizabeth
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
smsng.us/Twitter-Messages
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
1
Hello
on May 1, 2024
Posted by: Kindsay
This phone sucks it's fragile I do agree with the comments my phone has a dent in it and the speaker on my phone the part where you put it on speaker the part of the speaker where you talk on the ear that speaker that is broken and it sucks the speaker doesn't work oh also I never told this to samsung but when I listen to music out loud of my phone the weirdest thing is that the volume turns down on the phone and idk why it down that it's very strange and odd that it does that it has never done that before and now it's doing that I am not pressing any buttons to turn down the music all in all this phone sucks I don't recommend to others its a bad phone do not get this phone I don't like this phone at all not happy with my purchase at all
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, May 6, 2024
Hi there Kindsay, we appreciate you sharing your experience with your Samsung Galaxy Z Flip5 with us. We understand how important your device is to you on a daily basis and we are always happy to assist in maximizing the experience for our customers. We have provided links to articles to help with both the microphone and speaker of your device. We have also included a link to the Samsung Support Team if you desire one on one assistance in troubleshooting the volume changing seemingly on its own. Thank you for being a Samsung customer. -Elizabeth
Speaker not working on Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001255/#:~:text=1%20Remove%20external%20devices%20Remove%20anything%20plugged%20into,to%20ensure%20the%20sound%20is%20not%20muted.%20
Microphone issues with Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001249/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Speaker not working on Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001255/#:~:text=1%20Remove%20external%20devices%20Remove%20anything%20plugged%20into,to%20ensure%20the%20sound%20is%20not%20muted.%20
Microphone issues with Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001249/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
1
Stay Away
on May 13, 2024
Posted by: maxingher04
Not a good phone. I've had the phone for less than a year and I already need a second service. The first time, it cracked in the middle from the inside, from just flipping the phone. Currently, my screen is now a lot dimmer from the bottom half. I don't recommend this phone. You'll just spend time at the phone repair shop. Really disappointed.
Features
2
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, May 14, 2024
Hello Maxingher04, thank you for your feedback on your Samsung Galaxy Z Flip5. We understand how important your device is to and needing to have confidence in usage. We have provided a link to the Samsung Support Team if you would like to review options for the display brightness you mention. We have also included a link to an article we find helpful to our customers as they transition from standard form devices to foldables and ways to care for these unique devices. Thank you for being a Samsung customer. -Elizabeth
Care for your Samsung foldable phone
https://www.samsung.com/us/support/answer/ANS00083043/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
smsng.us/Twitter-Messages
Care for your Samsung foldable phone
https://www.samsung.com/us/support/answer/ANS00083043/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
1
Don't buy this
on February 29, 2024
Posted by: Ludiaz
from Wisconsin
Absolutely regret getting this phone screen goes black for no reason and won't turn back on for like 1 hour later
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, March 4, 2024
Hey there Ludiaz, we appreciate you sharing your experience with us about your Samsung Galaxy Z Flip5. We understand how important your device is to you on a daily basis and we'd be happy to assist you with repair options available for your device. We have provided links to the Samsung Support Team and the warranty information for your device for your convenience. We have also included a link for reference that helps with care instructions as you transition from a standard device to this unique foldable design. Thank you for being a Samsung customer. -Elizabeth
Care for your Samsung foldable phone
https://www.samsung.com/us/support/answer/ANS00083043/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
smsng.us/Twitter-Messages
Samsung Warranty
smsng.us/Warranty-Info
Care for your Samsung foldable phone
https://www.samsung.com/us/support/answer/ANS00083043/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
smsng.us/Twitter-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
1
RUN!!!
on January 3, 2024
Posted by: Darlene
from Edison, NJ
Expertise:Intermediate
Received the phone in September and had to repair the screen once already. Make that twice because now there's a very bright flickering light. It's so obnoxious, I'm afraid I might have a seizure.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, January 10, 2024
Hi there Darlene, thank you for your feedback on your Samsung Galaxy Z Flip5. We understand how valuable your device is to you on a daily basis. We are happy to hear you were able to get a repair done to your device, and we'd be happy to assist you with this repair as well. We have also provided a link to an article with steps and measures we find helpful in protecting your unique device and ensuring your continued usage. Thank you for being a Samsung customer. -Elizabeth
Care for your Samsung foldable phone
https://www.samsung.com/us/support/answer/ANS00083043/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Care for your Samsung foldable phone
https://www.samsung.com/us/support/answer/ANS00083043/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
Not happy
on December 28, 2023
Posted by: Jonathan
Expertise:Beginner
Very fragile phone. Very expensive to fix it through Samsung. Very bad service.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, January 2, 2024
Greetings Jonathan,
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy Z Flip5. We appreciate your candor. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to eligible devices that would provide physical protection to your Galaxy devices. Samsung Care+ is the ultimate peace of mind when it comes to protecting your investment. Accidentally losing your phone while traveling the country during a vacation, to dropping your device and shattering the screen while bringing in your groceries, or having it stolen from your bag while stepping away from your desk, to even if you find yourself taking an impromptu dip in your neighbor's pool with your Galaxy Z Flip5 in hand, Samsung Care+ has you covered. The Galaxy Z Flip5 is the 5th generation foldable technology utilizing advanced, time-tested folding innovation that has been tested and verified to withstand 200,000 folds over 5 years of daily use. It features the zero-gap Flex Hinge, Gorilla Glass Victus 2, and has an IPX8 water and dust resistance rating. Please do not hesitate to contact Samsung Support if you would like to share any additional feedback with us or if you would like any further assistance. We're always here for you! Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
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smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-flip5/
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy Z Flip5. We appreciate your candor. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to eligible devices that would provide physical protection to your Galaxy devices. Samsung Care+ is the ultimate peace of mind when it comes to protecting your investment. Accidentally losing your phone while traveling the country during a vacation, to dropping your device and shattering the screen while bringing in your groceries, or having it stolen from your bag while stepping away from your desk, to even if you find yourself taking an impromptu dip in your neighbor's pool with your Galaxy Z Flip5 in hand, Samsung Care+ has you covered. The Galaxy Z Flip5 is the 5th generation foldable technology utilizing advanced, time-tested folding innovation that has been tested and verified to withstand 200,000 folds over 5 years of daily use. It features the zero-gap Flex Hinge, Gorilla Glass Victus 2, and has an IPX8 water and dust resistance rating. Please do not hesitate to contact Samsung Support if you would like to share any additional feedback with us or if you would like any further assistance. We're always here for you! Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-flip5/
Written by a customer while visiting Samsung US
Customer Rating
1
Do Not Buy....
on April 2, 2024
Posted by: Macha
Expertise:Intermediate
Do not even buy this in your dream. It has been my favorite phone since 6 months ago. I loved the fingerprint sensor in the side. Butttttt.......there are too many buts.....the top of the screen went blank and started flickering suddenly for no reason. Now it's useless and waste of money.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, April 5, 2024
Hi there Macha, thank you for your feedback on your Samsung Galaxy Z Flip5. We are happy to hear you were initally so in love with your device and we would be happy to help you resolve this matter with your display. We have provided for your convenience links to your warranty information and the Samsung Support Team to assist you with any claim and options for repair to your device. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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X
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Samsung Warranty
smsng.us/Warranty-Info
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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X
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Samsung Warranty
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Written by a customer while visiting Samsung US