Customer reviews from Samsung US
Samsung - Galaxy Z Flip5 512GB (Unlocked) - Mint
Average customer rating
3.7 out of 5
3.7
(84 Reviews)
Open Ratings Snapshot
Rating breakdown 84 reviews
5 Stars
41
4 Stars
12
3 Stars
11
2 Stars
6
1 Star
14
71%of customers recommend this product. 
(
35 out of 49
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Galaxy Z Flip5 512GB (Unlocked) - Mint
Customer Rating
4 out of 5
4
new android flip phone
on August 19, 2024
Posted by: kimchi
from Pittsburgh, PA
Expertise:Intermediate
Verified Purchase:Yes
compact side. easy to use. so easy to transfer date from my old samsung phone to this new flip 5
I would recommend this to a friend!
Features
4 out of 5
4
Performance
3 out of 5
3
Design
4 out of 5
4
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Cool concept but slow hardware
on August 22, 2024
Posted by: Andly
from Los Angeles, California
Expertise:Intermediate
Verified Purchase:Yes
I really enjoy the mini screen and it's cool I can do lots of stuff on it. Anything from browsing the web to playing games is pretty cool but I think the software limits the functionality of the cover screen. The pre installed screen protector catches a lot of dust and I think it's a concern. It's like it's attracting dust and if I try to push it out, it gets stuck on the hinge. Seems like I need to get a lint roller every time I want to get rid of the dust. Still a pretty powerful phone but it's super hardware limited (by battery which affects the performance of the cpu and gpu)
Features
4 out of 5
4
Design
2 out of 5
2
Value
2 out of 5
2
Response from Samsung USBy Social CommerceAugust 22, 2024
Hello Andly,
Thank you for finding the time out of your lively day to share your sentiments with us about your Samsung Galaxy Z Flip5. We appreciate your feedback as it allows us to improve the design and functionality of our product line while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Device care feature is available to help you keep up with the nuts and bolts of your device's performance. It provides an overview of your battery, storage, and RAM. When you have the opportunity available, please take a moment to look at, "How to keep your Galaxy phone or tablet from slowing down" to learn how you can automatically optimize your device for faster, better performance. Your Galaxy foldable phone comes with a specially designed screen protector preinstalled on the main screen. Samsung has designed this screen protector to withstand folding and unfolding, while providing protection from scratches and debris. If you would like more information about caring for your foldable device, feel free to check out "Care for your Samsung foldable phone" when you have some free time available. If you would like any further assistance, let us know by contacting Samsung Support at your leisure. Thank you for being a treasured Samsung customer.
- Debra

smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00078985/
https://www.samsung.com/us/support/answer/ANS00083043/
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Compact folding phone with plenty of memory
on August 22, 2024
Posted by: Florida Roadside
Expertise:Expert
Verified Purchase:Yes
I'm loving the form factor ease of use and plenty of memory 512 GB on the flip 5. Glad it's raining resistant as it's pouring in Florida. Thank you Samsung for supporting the military your generous military discount.
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Vibration mode problems
on December 18, 2024
Posted by: David Monarrez
from Austin, tx
Expertise:Intermediate
Verified Purchase:Yes
I have problems with the vibration mode, the device is going overheating and the vibration mode stops working
No, I would not recommend this to a friend.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
2 out of 5
2
Response from Samsung USBy R&R TeamDecember 27, 2024
Thanks for taking the time to reach out to us, David! We appreciate you sharing your thoughts on the Galaxy Z Flip5. The Galaxy Z Flip5 features one of our most powerful processors for Galaxy foldables to date. With the new Snapdragon® 8 Gen 2 Mobile Platform for Galaxy, you can expect a whole new level of power. Enjoy smoother graphics, faster AI performance, and improved battery life. It's important to note that all Galaxy devices, including phones, tablets, smartwatches, and earbuds, have a specific temperature range in which they operate optimally. While they may become warm under certain conditions, such as during charging, this will not affect their lifespan or performance. However, if your devices get too warm, it could lead to some issues. Please refer to the guide linked below for tips on maintaining your devices at their normal operating temperature. Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. If this persists, please be sure to reach out to us at Samsung Support so that we can further assist you. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
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